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Exam 16: Managers and Communication

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Question 31

Multiple Choice

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Which of the following forms of communication do cross-functional teams rely heavily on?

A) downward
B) diagonal
C) theoretical
D) upward
E) lateral

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Question 32

Multiple Choice

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When people feel that they're being threatened, they tend to ________.

A) react in ways that give them control of the situation
B) make communications impossible by using violence
C) quit their jobs
D) react in ways that reduce their ability to achieve mutual understanding
E) concentrate very carefully on what is being said

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Question 33

Multiple Choice

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To make communities of practice work, it is important to ________.

According to the textbook, the average listener can comprehend more than 1200 words per minute.

Before communication can take place, a purpose, expressed as a ________, must exist.

It is estimated that less than 75 per cent of a manager's duty involves communicating.

Teleconferencing is an example of a communication application.

________ is described as the process when the symbols of a message are translated into a form that the receiver can understand.

One customer service strategy that many service organisations use is personalisation.

In a short essay, list the seven elements of the communication process and explain the process of interpersonal communication.

Specialised terminology or technical language that members of a group use to communicate among themselves is called ________.

Feedback is the deliberate manipulation of information to make it appear more favourable to the receiver.

Managers must keep in mind the drawbacks of constant access to employees.

________ occurs when the information a person has to work with exceeds his or her processing capacity.

The specific reason that effective communication for managers is highly important is that ________.

According to the textbook, organisational communication can flow in all of the following directions EXCEPT ________.

When managers assign goals to their employees, they are using ________ communication.

The Communication Challenge (Scenario) Joanna works as the human resource manager for Horizon Software Ltd, a software development firm that focuses on the implementation of new technologies for major Australian, New Zealand and South-east Asian companies.Unfortunately, the past few months have been challenging because employees have become upset from the lack of communication among company managers.Joanna decided that it was imperative to conduct a communications workshop for these managers. Refer to The Communication Challenge (Scenario) .Joanna also states that before communication can take place, a purpose, expressed as a ________ to be conveyed, must exist.

Listening for full meaning without making premature judgments or interpretations is called passive listening.

Which of the following is NOT a change to communication in organisations brought about by IT?