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Exam 1: Operations and Productivity

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Question 21

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The largest contributor to productivity increases is ________,estimated to be responsible for ________ of the annual increase.

A) management;over one-half
B) Mr.Deming;one-half
C) labor;two-thirds
D) capital;90%
E) technology;over one-half

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Question 22

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A foundry produces circular utility access hatches (manhole covers) .Currently,120 covers are produced in a 10-hour shift.If labor productivity can be increased by 20%,it would then be:

A) 14.4 covers/hr.
B) 24 covers/hr.
C) 240 covers/hr.
D) 1200 covers/hr.
E) 10 covers/hr.

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Question 23

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Gibson Valves produces cast bronze valves on an assembly line.If 1600 valves are produced in an 8-hour shift,the productivity of the line is:

Operations management is the set of activities that creates value in the form of goods and services by transforming inputs into outputs.

________ is the set of activities that creates value in the form of goods and services by transforming inputs into outputs.

Which of the following nets the largest productivity improvement?

Identify the items that Fredrick W.Taylor believed management should be more responsible for.

Productivity is generally more difficult to improve in the service sector than in the manufacturing sector.

"Considers inventory ordering and holding decisions" is within the strategic operations management decision area of managing quality.

What are some of the ethical and social challenges faced by operations managers?

How do services differ from goods? Identify five ways.

The service sector has lower productivity improvements than the manufacturing sector because:

Productivity is the total value of all inputs to the transformation process divided by the total value of the outputs produced.

Operations managers should be well versed in what disciplines in order to make good decisions?

When a tangible component is not included in a service,such as with counseling,it is called a(n)________.

Productivity measurement is complicated by:

Although the number of people employed in manufacturing in the United States has decreased since 1950,each person is now producing almost 20 times more than in 1950.

A small metal shop operates 10 hours each day,producing 100 parts/hour.If productivity were increased 20%,how many hours would the plant have to work to produce 1000 parts?

Which of the following is NOT a typical service attribute?

A firm cleans chemical tank cars in the Bay St.Louis area.With standard equipment,the firm typically cleaned 70 chemical tank cars per month.They utilized 10 gallons of solvent,and two employees worked 20 days per month,8 hours a day.The company decided to switch to a larger cleaning machine.Last April,they cleaned 60 tank cars in only 15 days.They utilized 12 gallons of solvent,and the two employees worked 6 hours a day. (a)What was their raw material and their labor productivity with the standard equipment? (b)What is their raw material and their labor productivity with the larger machine? (c)What is the change in each productivity measure?