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Exam 11: Interpersonal Conflict and Conflict Management

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Question 21

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Interpersonal conflict occurs when people are mutually aware that their goals are incompatible, perceive each other as interfering with the attainment of their own goals, and _______.

A) have an unhealthy relationship
B) are in a workplace setting
C) are interdependent
D) have had previous experience with conflict

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Question 22

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_______ conflict centers on objects, events, and persons in the world that are usually external to the people involved, and include the millions of issues they argue about every day.

A) Content
B) Relationship
C) Factual
D) Inferential

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Question 23

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The nature of Japanese conflict is viewed in terms of _______.

The "control of thinking hat" helps you take control of the conflict from the other person.

_______ is an unproductive conflict strategy in which one person tries to win an argument by inflicting psychological pain.

Marie and Stephen were trying to decide which movie to go to-the new James Bond film or the new horror flick. They decide to go to the Bond film tonight and see the horror film next week. This is an example of _______.

Research shows that men are more likely to withdraw from a conflict situation than women.

Empathy refers to an attitude or approach that treats each person as an important and vital contributor to the interaction.

According to one study on violence and force, what percentage of married people experienced physical and symbolic violence?

Andrea is confused about the difference between argumentativeness and verbal aggressiveness. Her perception has always been that being argumentative was negative. Explain the difference between the two concepts and how argumentativeness is a positive trait.

_______ techniques help the other person maintain a positive image.

When Sue and Chris argue, Sue's strategy is to bring up Chris's previous failures and indiscretions to ignore the problem at hand. Sue's behavior is best described as _______.

You can avoid interpersonal conflict if you communicate effectively.

Argumentativeness is the same as aggressiveness.

Hammering away at your own point of view until the other person gives in is called gunnysacking.

Research shows that only about 20% of married and single couples experience violence in their relationships.

Avoiding statements that include "should" or "ought to" is a suggestion in the text for communicating with _______.

Members of _______ cultures avoid conflict more.

_______ is the most popular tactic of verbal aggressiveness for its effectiveness in inflicting psychological pain.

Aggressiveness is destructive, while argumentativeness is constructive.