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Exam 7: Work Relationships

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Question 21

Multiple Choice

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For the fifth time in 10 years, Advent Corp. was selected as the best company of the year. When asked about the secret of their success, the CEO credited it to a small team that spent quality time getting to know their customers and taking responsibility for consumer satisfaction. Their organizational policy also forbade employees to interact with their colleagues socially. Furthermore, their organizational setup was rigidly hierarchical in nature, with lateral communication being a rarity, and employees were expected to fend for themselves after the completion of their training program. How did the company manage to maintain their success?

A) By consistently giving high priority to customer relations
B) By prohibiting romantic relationships in the workplace for an extended stretch of time
C) By including mentoring relationships at every organization level since its inception
D) By managing to satisfy the basic needs of their employees from the date they join

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Question 22

Multiple Choice

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Elaine was recently hired at BlueFair, Inc., because of her confidence and talent. She was energetic and communicative and always excited to learn new things about the company. Which role is Elaine exhibiting?

A) Protégé
B) Employee
C) Employer
D) Coworker

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Question 23

Essay

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Discuss why sexual harassment occurs in the workplace.

List the four ways in which power can be distributed. Evaluate the relevance of each method.

_____________ is a key element in developing a communication climate that facilitates a good manager-employee relationship.

Roland Saberling, a professional tennis player, always made a conscious effort to remain aloof from other players in locker rooms, parties, and sponsorship events. As a result, other players avoided interacting with him. What quality did Roland fail to exhibit?

What is proximity? Examine its relevance in an organizational setting.

Alice was going through a tough time and could not pay her credit card bills. She called the credit card company, explained her situation, and asked them to waive the late fees. The company would not waive the charges, stating that it was against their policy. Alice decided to close her account. What caused the company to lose a customer?

The absence of which types of relationships can potentially reduce the job effectiveness of female employees?

What is the impact of employee-customer relationships in an organization?

What requires analysis of the organization, communication flow, and political atmosphere for a work relationship?

Ian is a team leader. When deciding on a slogan for his company's upcoming campaign, he invited all his team members to give their opinions. Everyone then provided feedback and suggested improvements or changes. Ian considered the feedback and explained why the suggestions were incorporated or ignored. What was Ian trying to provide?

In which case of power distribution do workers enjoy satisfaction and commitment without losing direction?

As team manager, Adam is known for always listening to his team. He communicates goals and objectives clearly and encourages his team to show initiative and responsibility. Adam never fails to give credit and praise where it is due. Which type of relationship is Adam trying to develop?

________ helps in building friendship and alliances among office mates.