Question 1

Which of the following is not one of the principal management challenges in developing global systems?

Accepted Answer

A)  encouraging local users to support global systems
B)  coordinating applications development
C)  defining an acceptable test plan
D)  agreeing on common user requirements
E)  introducing changes in business processes

Question 2

In terms of global business strategy and structure,a franchise company will use a policy of

Accepted Answer

A)  centralized production,accounting,marketing,human resources,with strategic management.
B)  dispersed production,accounting,human resources,with centralized strategic management,and marketing.
C)  dispersed production and marketing,with centralized accounting,human resources and strategic management.
D)  dispersed production,marketing,and human resources,with centralized strategic management and finance/accounting.
E)  decentralized production,accounting,human resources,with a decentralized management.

Question 3

Effective networked systems must have a

Accepted Answer

A)  powerful telecommunications backbone.
B)  culture of shared applications development.
C)  shared management culture that crosses cultural barriers.
D)  both B and C.
E)  A,B,and C.

Question 4

Most companies pursuing a global strategy begin as

Accepted Answer

A)  domestic exporters.
B)  multinationals.
C)  franchisers.
D)  transnationals.
E)  conglomerate corporations.

Question 5

General cultural factors driving global business are

Accepted Answer

A)  global communication and transportation technologies,a global knowledge base,and global social norms.
B)  the development of global markets,political stability,and a global workforce.
C)  the rise of the global workforce,political stability,and a global knowledge base.
D)  the rise of a global workforce,global economies of scale,and global production and operations.
E)  growth of a global village spurred by television,the Internet,and computerization.

Question 6

Transborder data flow refers to

Accepted Answer

A)  the flow of information in international systems.
B)  the ways in which a countries laws change the flow of data from one country to another.
C)  the business of moving information from one country to another.
D)  the movement of information across international boundaries.
E)  the business process of coordinating information from many different countries.

Question 7

In international companies,English has become a kind of standard business language.

Accepted Answer

A) True 
 B)False

Question 8

To avoid the cost and uncertainty of moving information across national boundaries,most multinational firms

Accepted Answer

A)  maintain a master database at their head offices.
B)  develop a master system that meets the standards of all the countries concerned.
C)  use microwave satellite transmission to move data.
D)  develop separate systems within each country.
E)  use a cloud-based service.

Question 9

What is the first thing you should consider when thinking about building an international information system?

Accepted Answer

A)  the state of world politics
B)  look for new technologies that will help you achieve your goals
C)  consider the global environment where your business will operate,and identify the business drivers for your firm and industry
D)  the business challenges you face in the global environment
E)  the different computing and communication standards in the world

Question 10

The collapse of the Eastern block has retarded the growth of a world culture.

Accepted Answer

A) True 
 B)False

Question 11

In terms of global business strategy and structure,a multinational strategy

Accepted Answer

A)  centralizes production and accounting and decentralizes marketing and human resources.
B)  concentrates financial management and control out of a central home base while decentralizing production,sales,and marketing operations to units in other countries.
C)  centralizes production,accounting,marketing,and human resources.
D)  disperses production and marketing,with centralized accounting,human resources and strategic management.
E)  concentrates production and marketing in each country,and decentralizes accounting and human resources.

Question 12

Software localization is the process of

Accepted Answer

A)  translating a user interface into a second language.
B)  converting software programming to run on a different platform.
C)  converting software to operate in a second language and with local conventions.
D)  modifying software so that it can be adopted in other countries without engineering changes.
E)  modifying software so executives can understand its command language.

Question 13

In a multinational strategy,financial management is centralized while production and sales are decentralized.

Accepted Answer

A) True 
 B)False

Question 14

Global coordination of all of the major business functions permits the location of business activity according to

Accepted Answer

A)  comparative advantage.
B)  social norms and values.
C)  competitive threat.
D)  knowledge base.
E)  labor costs.

Question 15

Software localization is important for global systems because

Accepted Answer

A)  all users need to be trained in English to use global systems.
B)  only some users need to know English,while others can use their local languages.
C)  productivity of employees rises when systems use their local languages.
D)  computer programs are almost always written in English.
E)  most managers around the world use English as their business language.

Question 16

List at least four general cultural factors and four specific business factors driving global business.Which two factors (one of each)do you feel are most problematic at the current moment? Why?

Accepted Answer

General cultural factors include global ...

Question 17

In order to define centers of excellence in a global firm,you would first need to identify

Accepted Answer

A)  functional areas.
B)  core business processes.
C)  SOPs.
D)  core competencies.
E)  international best practices.

Question 18

While private networks have guaranteed service levels and better security than the Internet,the Internet is the primary foundation for global corporate networks when lower security and service levels are acceptable.

Accepted Answer

A) True 
 B)False

Question 19

The Chapter outlines four steps in developing an effective global system solution.Which of the following is not one of these steps?

Accepted Answer

A)  Identify outdated legacy systems to be replaced.
B)  Identify the core systems to coordinate centrally.
C)  Choose a developmental approach,incremental,evolutionary,or other.
D)  Make the benefits clear.
E)  Define the core business processes.

Question 20

With the growth of the Internet and reliable phone networks,skilled consultants are readily available to companies operating in global markets.

Accepted Answer

A) True 
 B)False

Exam 15: Managing Global Systems

Software localization is important for global systems because

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To avoid the cost and uncertainty of moving information across national boundaries,most multinational firms

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In order to define centers of excellence in a global firm,you would first need to identify

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Most companies pursuing a global strategy begin as

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Transborder data flow refers to

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With the growth of the Internet and reliable phone networks,skilled consultants are readily available to companies operating in global markets.

Correct AnswerverifiedShow Answer

The collapse of the Eastern block has retarded the growth of a world culture.

Correct AnswerverifiedShow Answer

In terms of global business strategy and structure,a franchise company will use a policy of

Correct AnswerverifiedShow Answer

General cultural factors driving global business are

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Effective networked systems must have a

Correct AnswerverifiedShow Answer

What is the first thing you should consider when thinking about building an international information system?

Correct AnswerverifiedShow Answer

In international companies,English has become a kind of standard business language.

Correct AnswerverifiedShow Answer

The Chapter outlines four steps in developing an effective global system solution.Which of the following is not one of these steps?

Correct AnswerverifiedShow Answer

In terms of global business strategy and structure,a multinational strategy

Correct AnswerverifiedShow Answer

While private networks have guaranteed service levels and better security than the Internet,the Internet is the primary foundation for global corporate networks when lower security and service levels are acceptable.

Correct AnswerverifiedShow Answer

Global coordination of all of the major business functions permits the location of business activity according to

Correct AnswerverifiedShow Answer

Which of the following is not one of the principal management challenges in developing global systems?

Correct AnswerverifiedShow Answer

List at least four general cultural factors and four specific business factors driving global business.Which two factors (one of each)do you feel are most problematic at the current moment? Why?

Correct AnswerverifiedGeneral cultural factors include global ...View AnswerShow Answer

In a multinational strategy,financial management is centralized while production and sales are decentralized.

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Software localization is the process of

Correct AnswerverifiedShow Answer

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General cultural factors include global ...
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