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Exam 7: Listening

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Question 51

Multiple Choice

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"You didn't like that restaurant, did you?" is an example of a question that

A) traps the speaker.
B) makes a statement.
C) carries a hidden agenda.
D) seeks a 'correct' answer.
E) is based on an unchecked assumption.

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Question 52

Multiple Choice

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INSTRUCTIONS for questions 99-122: Match each statement with the helping listening style it characterizes. -"He's doing that because he doesn't think you'll care."

A) paraphrasing
B) judging
C) supporting
D) advising
E) analyzing

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Question 53

Multiple Choice

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INSTRUCTIONS for questions 99-122: Match each statement with the helping listening style it characterizes. -"Sounds like you're mad at me for embarrassing you.Is that right?"

According to the text, the most helpful way of responding to a problem is to offer good, specific advice.

"I'm here if you need me" is an example of what type of listening response?

INSTRUCTIONS for questions 99-122: Match each statement with the helping listening style it characterizes. -"That's a terrible idea!"

INSTRUCTIONS for questions 99-122: Match each statement with the helping listening style it characterizes. -"Maybe the reason you're feeling insecure is that money means a lot to you."

The most popular piece of language is

Even if you give accurate advice to a person, that advice may not be helpful.

The deluge of messages requiring our attention every day has made the challenge of attending tougher than at any time in human history.

INSTRUCTIONS for questions 99-122: Match each statement with the helping listening style it characterizes. -"Don't try so hard and you'll probably do better."

According to research, most listeners retain 70 percent of a message for several weeks.

According to a study of college students and their communication activities, over 20 percent of their communication time was spent

Your roommate gives the appearance of listening to you, but you can tell from her responses that her mind is elsewhere.You could call her listening style in this instance

His supervisor asked Arturo to generate a PowerPoint presentation for the Thursday team meeting.On Thursday, Arturo showed up without the presentation.Which element of the listening process is where Arturo's listening failed?

There is no single "best" listening style to use in all situations.

Harper listens carefully to her instructor as he discusses the upcoming exam since she hopes to get an A.This illustrates what step in the listening process?

If criticism is delivered constructively enough, the recipient will not become defensive.

Studies show that good listeners keep eye contact and react with appropriate facial expressions.

INSTRUCTIONS for questions 99-122: Match each statement with the helping listening style it characterizes. -"It seems to me you're only doing that to get back at him for cheating on you."