Question 1

When patients arrive at the office,the administrative medical assistant should:

Accepted Answer

A)   avoid eye contact while listening to their remarks
B)   explain all instructions thoroughly
C)   ask any necessary personal questions while they are in the reception area
D)   greet them as soon as it is convenient for the medical assistant to do so

Question 2

Match each scheduling abbreviation with its meaning.
-Complete physical examination

Accepted Answer

A)  BP
B)  C&C
C)  C
D)  Cons
E)  CPF) CPE (CPX) G) ECGH) FUI) InjJ) LabK) NPL) NSM) P&PN) PTO) ReP) RefQ) RSR) SigS) S/RT) Surg

Question 3

Which of the following is not a recommended practice for maintaining a smooth schedule?

Accepted Answer

A)   Verbally explain the cancellation policy when scheduling the appointment.
B)   Bill the patient's insurance company for any missed appointments.
C)   Give patients a reminder call a day or two before an appointment.
D)   Include a brief explanation of the cancellation policy on the appointment card.

Question 4

Weekly schedules for the providers should be accessible to:

Accepted Answer

A)   clinical medical assistants and providers
B)   administrative and clinical medical assistants
C)   administrative medical assistants and providers
D)   everyone in the office

Question 5

Match each scheduling method with its definition.
-Patients are scheduled during the first 30 minutes of each hour,leaving the last 30 minutes for same-day appointments

Accepted Answer

A)  clustering
B)  double-booking
C)  walk-in/open hours
D)  single-booking
E)  streamingF) waveG) modified wave

Question 6

Match the type of scheduling method with its "pro" or "con." Note: Answers may be used more than once.
-​Provides ample time for unexpected visits and staff to keep up with charting,filing,and other tasks and preparing for the next visit in the second half hour

Accepted Answer

A)  clustering-pro
B)  ​clustering-con
C)  ​double-booking-pro
D)  ​double-looking-con
E)  walk in/Open hours-proF) ​walk in/Open hours-conG) ​single-booking-proH) ​single-booking-conI) ​streaming-proJ) ​streaming-conK) ​wave-proL) ​wave-conM) modified wave-proN) modified wave-con

Question 7

Match each scheduling abbreviation with its meaning.
-Blood pressure check

Accepted Answer

A)  BP
B)  C&C
C)  C
D)  Cons
E)  CPF) CPE (CPX) G) ECGH) FUI) InjJ) LabK) NPL) NSM) P&PN) PTO) ReP) RefQ) RSR) SigS) S/RT) Surg

Question 8

Match each scheduling abbreviation with its meaning.
-Consultation

Accepted Answer

A)  BP
B)  C&C
C)  C
D)  Cons
E)  CPF) CPE (CPX) G) ECGH) FUI) InjJ) LabK) NPL) NSM) P&PN) PTO) ReP) RefQ) RSR) SigS) S/RT) Surg

Question 9

Match the type of scheduling method with its "pro" or "con." Note: Answers may be used more than once.
-​Most effective use might be seasonal,as in flu season or periods where large special events are taking place in the area

Accepted Answer

A)  clustering-pro
B)  ​clustering-con
C)  ​double-booking-pro
D)  ​double-looking-con
E)  walk in/Open hours-proF) ​walk in/Open hours-conG) ​single-booking-proH) ​single-booking-conI) ​streaming-proJ) ​streaming-conK) ​wave-proL) ​wave-conM) modified wave-proN) modified wave-con

Question 10

Match the type of scheduling method with its "pro" or "con." Note: Answers may be used more than once.
-​Visit paperwork can be prepared in batches ahead of time

Accepted Answer

A)  clustering-pro
B)  ​clustering-con
C)  ​double-booking-pro
D)  ​double-looking-con
E)  walk in/Open hours-proF) ​walk in/Open hours-conG) ​single-booking-proH) ​single-booking-conI) ​streaming-proJ) ​streaming-conK) ​wave-proL) ​wave-conM) modified wave-proN) modified wave-con

Question 11

A patient does not need to provide signed consent for the medical office to release information about:

Accepted Answer

A)   genetic testing
B)   a public health risk
C)   mental health records
D)   substance abuse records

Question 12

Match the type of scheduling method with its "pro" or "con." Note: Answers may be used more than once.
-​Streamlines evaluations of patients with similar complaints

Accepted Answer

A)  clustering-pro
B)  ​clustering-con
C)  ​double-booking-pro
D)  ​double-looking-con
E)  walk in/Open hours-proF) ​walk in/Open hours-conG) ​single-booking-proH) ​single-booking-conI) ​streaming-proJ) ​streaming-conK) ​wave-proL) ​wave-conM) modified wave-proN) modified wave-con

Question 13

​A _________ refers to blocking off time slots in a paper schedule with an "X" or having specified time periods automatically blocked out in the computer's schedule screen

Accepted Answer

A)   ​cluster
B)   ​matrix
C)   ​open wave
D)   ​modified wave

Question 14

Match each scheduling abbreviation with its meaning.
-Canceled

Accepted Answer

A)  BP
B)  C&C
C)  C
D)  Cons
E)  CPF) CPE (CPX) G) ECGH) FUI) InjJ) LabK) NPL) NSM) P&PN) PTO) ReP) RefQ) RSR) SigS) S/RT) Surg

Question 15

​Match the type of health insurance to its description.
-​A plan where the patient receives more comprehensive benefits by using network providers-doctors,hospitals,and other health care providers-that participate in the plan;patient does not need to select a primary care physician

Accepted Answer

A)  ​health maintenance organization (HMO) 
B)  exclusive provider organization (EPO) ​
C)  ​preferred provider organization (PPO) 
D)  ​indemnity

Question 16

Match each scheduling abbreviation with its meaning.
-Laboratory studies

Accepted Answer

A)  BP
B)  C&C
C)  C
D)  Cons
E)  CPF) CPE (CPX) G) ECGH) FUI) InjJ) LabK) NPL) NSM) P&PN) PTO) ReP) RefQ) RSR) SigS) S/RT) Surg

Question 17

If you have a patient who is habitually late,it is recommended that you:

Accepted Answer

A)   ask the office manager to discuss the scheduling policy with the patient
B)   refuse to schedule any future appointments for the patient
C)   simply do your best to accommodate all patients as they arrive
D)   require the patient to reschedule,regardless of the circumstances

Question 18

A _____ sets aside a portion of an employee's pretaxable income to pay for projected medical expenses or prescription medications.

Accepted Answer

A)   401(k) 
B)   flexible/medical savings account
C)   Truth in Lending agreement
D)   profit-sharing program

Question 19

Match each scheduling abbreviation with its meaning.
-Called and canceled

Accepted Answer

A)  BP
B)  C&C
C)  C
D)  Cons
E)  CPF) CPE (CPX) G) ECGH) FUI) InjJ) LabK) NPL) NSM) P&PN) PTO) ReP) RefQ) RSR) SigS) S/RT) Surg

Question 20

Match each scheduling abbreviation with its meaning.
-Suture removal

Accepted Answer

A)  BP
B)  C&C
C)  C
D)  Cons
E)  CPF) CPE (CPX) G) ECGH) FUI) InjJ) LabK) NPL) NSM) P&PN) PTO) ReP) RefQ) RSR) SigS) S/RT) Surg

Exam 25: Scheduling Appointments and Receiving Patients

When patients arrive at the office,the administrative medical assistant should:

Correct AnswerverifiedShow Answer

Weekly schedules for the providers should be accessible to:

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Match each scheduling abbreviation with its meaning. -Consultation

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Match each scheduling abbreviation with its meaning. -Called and canceled

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Match each scheduling abbreviation with its meaning. -Suture removal

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Match each scheduling abbreviation with its meaning. -Laboratory studies

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If you have a patient who is habitually late,it is recommended that you:

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Which of the following is not a recommended practice for maintaining a smooth schedule?

Correct AnswerverifiedShow Answer

Match each scheduling method with its definition. -Patients are scheduled during the first 30 minutes of each hour,leaving the last 30 minutes for same-day appointments

Correct AnswerverifiedShow Answer

​A _________ refers to blocking off time slots in a paper schedule with an "X" or having specified time periods automatically blocked out in the computer's schedule screen

Correct AnswerverifiedShow Answer

Match each scheduling abbreviation with its meaning. -Complete physical examination

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Match each scheduling abbreviation with its meaning. -Blood pressure check

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A _____ sets aside a portion of an employee's pretaxable income to pay for projected medical expenses or prescription medications.

Correct AnswerverifiedShow Answer

Match the type of scheduling method with its "pro" or "con." Note: Answers may be used more than once. -​Streamlines evaluations of patients with similar complaints

Correct AnswerverifiedShow Answer

Match the type of scheduling method with its "pro" or "con." Note: Answers may be used more than once. -​Most effective use might be seasonal,as in flu season or periods where large special events are taking place in the area

Correct AnswerverifiedShow Answer

​Match the type of health insurance to its description. -​A plan where the patient receives more comprehensive benefits by using network providers-doctors,hospitals,and other health care providers-that participate in the plan;patient does not need to select a primary care physician

Correct AnswerverifiedShow Answer

Match the type of scheduling method with its "pro" or "con." Note: Answers may be used more than once. -​Provides ample time for unexpected visits and staff to keep up with charting,filing,and other tasks and preparing for the next visit in the second half hour

Correct AnswerverifiedShow Answer

Match each scheduling abbreviation with its meaning. -Canceled

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A patient does not need to provide signed consent for the medical office to release information about:

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Match the type of scheduling method with its "pro" or "con." Note: Answers may be used more than once. -​Visit paperwork can be prepared in batches ahead of time

Correct AnswerverifiedShow Answer

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A _________ refers to blocking off time slots in a paper schedule with an "X" or having specified time periods automatically blocked out in the computer's schedule screen

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Match the type of scheduling method with its "pro" or "con." Note: Answers may be used more than once. -Streamlines evaluations of patients with similar complaints

Correct Answer
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Match the type of scheduling method with its "pro" or "con." Note: Answers may be used more than once. -Most effective use might be seasonal,as in flu season or periods where large special events are taking place in the area

Correct Answer
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Match the type of health insurance to its description. -A plan where the patient receives more comprehensive benefits by using network providers-doctors,hospitals,and other health care providers-that participate in the plan;patient does not need to select a primary care physician

Correct Answer
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Match the type of scheduling method with its "pro" or "con." Note: Answers may be used more than once. -Provides ample time for unexpected visits and staff to keep up with charting,filing,and other tasks and preparing for the next visit in the second half hour

Correct Answer
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Correct Answer
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Correct Answer
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Match the type of scheduling method with its "pro" or "con." Note: Answers may be used more than once. -Visit paperwork can be prepared in batches ahead of time

Correct Answer
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