Question 1

Professor Terry Hill's operations strategy framework cannot be applied to service-providing firms.

Accepted Answer

A) True 
 B)False

Question 2

The core competencies of an organization are the strengths that are unique to that organization.

Accepted Answer

A) True 
 B)False

Question 3

Identify a true statement about corporate strategy of large organizations.

Accepted Answer

A)   It defines the focus for strategic business units of an organization.
B)   It provides the means by which business strategies are accomplished.
C)   It is necessary to define the businesses in which an organization will participate.
D)   It defines how an organization's processes are designed and organized.

Question 4

_____ sustainability is driven by ethics and human ideals of protecting the planet and its people for the well-being of future generations.

Accepted Answer

A)   Environmental
B)   Social
C)   Economic
D)   Political

Question 5

A(n) _____ enterprise is an organization that sources,markets,and produces its goods and services in several countries to minimize costs,and to maximize profit,customer satisfaction,and social welfare.

Accepted Answer

A)   external distribution
B)   complex
C)   sustainable
D)   multinational

Question 6

Applying Professor Terry Hill's generic strategy framework to McDonald's,the operating design choices of resource scheduling,inventory placement and control,and standardized operational and job procedures best relate to the corporate objective of _____.

Accepted Answer

A)   profitable growth
B)   operational excellence
C)   operational sustainability
D)   operational diversity

Question 7

Which of the following companies is most likely to have a true understanding of customer wants and needs?

Accepted Answer

A)   Harlose Suits,where customer benefit packages include more order qualifiers than order winners
B)   Magnira Jewelry,where all customers are provided with the same type of jewelry
C)   Blyrie Apparels,where customers are segmented into groups based on buying behavior and demographics
D)   Scorla Automobiles,where customers are provided with low quality products at prices slightly lower than the standard prices

Question 8

Which of the following is considered an order winner in an automobile?

Accepted Answer

A)   A comfortable seating arrangement that is similar to other automobiles
B)   A driver-side air bag that most high-end automobiles have
C)   A good-quality radio particular to that brand of automobile
D)   A collision avoidance system particular to that design of automobile

Question 9

Which of the following statements is true of sustainability?

Accepted Answer

A)   Sustainability is not an organizational strategy.
B)   Environmental sustainability is driven by stakeholders such as the community,green advocacy groups,and the government.
C)   Sustainability is narrower than a competitive priority.
D)   Economic sustainability is driven by ethics and human ideals of protecting the planet and its people for the well-being of future generations.

Question 10

_____ is the discovery and practical application or commercialization of a device,method,or idea that differs from existing norms.

Accepted Answer

A)   Measurement
B)   Learning
C)   Innovation
D)   Diversity

Question 11

Which of the following is a difference between the evaluation of goods and the evaluation of services by customers?

Accepted Answer

A)   Customers rely more on information from nonpersonal sources when evaluating services,whereas they rely more on information from personal sources when evaluating goods.
B)   Customers perceive lesser risks when buying services,whereas they perceive greater risks when buying goods.
C)   Customers cannot look at or touch services prior to the purchase decision,whereas they can feel a product prior to purchase.
D)   Customers adopt innovations in services faster,whereas they resist adopting innovations in products.

Question 12

Competitive advantage can be defined as:

Accepted Answer

A)   the ability of customers to properly perform and co-produce their part of a service.
B)   a firm's ability to achieve market and financial superiority over its competitors.
C)   a pattern or plan that integrates an organization's major goals,policies,and action sequences into a cohesive whole.
D)   a firm's ability to commercialize a device,method,or idea that differs from existing norms.

Question 13

At Ritufa Food Corp.,flexibility is the key competitive priority.Food products are manufactured according to customers' requirements,at any volume and globally delivered at any time.Given this information,Ritufa Food Corp.'s operations strategy is based on _____.

Accepted Answer

A)   compensation
B)   mass customization
C)   mass standardization
D)   cost reduction

Question 14

Which of the following is one of the key areas that is addressed by operations design choices?

Accepted Answer

A)   Functional plans and control systems
B)   Learning and innovation systems
C)   Value chain integration and outsourcing
D)   Quality control and mass customization

Question 15

For firms that adopt innovation as a core component of their strategy,price,not product performance,is the major selling feature.

Accepted Answer

A) True 
 B)False

Question 16

Brenda is planning a vacation to an exotic island.Though she has pre-planned her accommodation and itinerary,she is unsure of how the vacation will turn out.In this case,Brenda's vacation is high in _____ attributes.

Accepted Answer

A)   search
B)   experience
C)   credence
D)   variant

Question 17

_____ attributes are any aspects of a good or service that a customer must believe in but cannot personally evaluate even after purchase and consumption.

Accepted Answer

A)   Search
B)   Experience
C)   Credence
D)   Variant

Question 18

An operations strategy can be defined as:

Accepted Answer

A)   the set of decisions across the value chain that supports the implementation of higher-level business strategies.
B)   a strategy necessary to define the businesses in which a corporation will participate.
C)   a strategy necessary to develop plans for the acquisition and allocation of resources among businesses.
D)   the decisions management must make as to what type of process structure is best suited to produce goods or create services.

Question 19

A strategy of quality improvement often leads to increased short-run profitability.

Accepted Answer

A) True 
 B)False

Exam 3: Operations Strategy

Brenda is planning a vacation to an exotic island.Though she has pre-planned her accommodation and itinerary,she is unsure of how the vacation will turn out.In this case,Brenda's vacation is high in _____ attributes.

Correct Answer
verified

An operations strategy can be defined as:

Correct Answer
verified

Which of the following is a difference between the evaluation of goods and the evaluation of services by customers?

Correct Answer
verified

_____ attributes are any aspects of a good or service that a customer must believe in but cannot personally evaluate even after purchase and consumption.

Correct Answer
verified

_____ sustainability is driven by ethics and human ideals of protecting the planet and its people for the well-being of future generations.

Correct Answer
verified

A strategy of quality improvement often leads to increased short-run profitability.

Correct Answer
verified

Competitive advantage can be defined as:

Correct Answer
verified

Which of the following is one of the key areas that is addressed by operations design choices?

Correct Answer
verified

Identify a true statement about corporate strategy of large organizations.

Correct Answer
verified

Which of the following is considered an order winner in an automobile?

Correct Answer
verified

For firms that adopt innovation as a core component of their strategy,price,not product performance,is the major selling feature.

Correct Answer
verified

Which of the following statements is true of sustainability?

Correct Answer
verified

A(n) _____ enterprise is an organization that sources,markets,and produces its goods and services in several countries to minimize costs,and to maximize profit,customer satisfaction,and social welfare.

Correct Answer
verified

Professor Terry Hill's operations strategy framework cannot be applied to service-providing firms.

Correct Answer
verified

Applying Professor Terry Hill's generic strategy framework to McDonald's,the operating design choices of resource scheduling,inventory placement and control,and standardized operational and job procedures best relate to the corporate objective of _____.

Correct Answer
verified

_____ is the discovery and practical application or commercialization of a device,method,or idea that differs from existing norms.

Correct Answer
verified

The core competencies of an organization are the strengths that are unique to that organization.

Correct Answer
verified

At Ritufa Food Corp.,flexibility is the key competitive priority.Food products are manufactured according to customers' requirements,at any volume and globally delivered at any time.Given this information,Ritufa Food Corp.'s operations strategy is based on _____.

Correct Answer
verified

Which of the following companies is most likely to have a true understanding of customer wants and needs?

Correct Answer
verified

Exam 3: Operations Strategy

Brenda is planning a vacation to an exotic island.Though she has pre-planned her accommodation and itinerary,she is unsure of how the vacation will turn out.In this case,Brenda's vacation is high in _____ attributes.

Correct AnswerverifiedShow Answer

An operations strategy can be defined as:

Correct AnswerverifiedShow Answer

Which of the following is a difference between the evaluation of goods and the evaluation of services by customers?

Correct AnswerverifiedShow Answer

_____ attributes are any aspects of a good or service that a customer must believe in but cannot personally evaluate even after purchase and consumption.

Correct AnswerverifiedShow Answer

_____ sustainability is driven by ethics and human ideals of protecting the planet and its people for the well-being of future generations.

Correct AnswerverifiedShow Answer

A strategy of quality improvement often leads to increased short-run profitability.

Correct AnswerverifiedShow Answer

Competitive advantage can be defined as:

Correct AnswerverifiedShow Answer

Which of the following is one of the key areas that is addressed by operations design choices?

Correct AnswerverifiedShow Answer

Identify a true statement about corporate strategy of large organizations.

Correct AnswerverifiedShow Answer

Which of the following is considered an order winner in an automobile?

Correct AnswerverifiedShow Answer

For firms that adopt innovation as a core component of their strategy,price,not product performance,is the major selling feature.

Correct AnswerverifiedShow Answer

Which of the following statements is true of sustainability?

Correct AnswerverifiedShow Answer

A(n) _____ enterprise is an organization that sources,markets,and produces its goods and services in several countries to minimize costs,and to maximize profit,customer satisfaction,and social welfare.

Correct AnswerverifiedShow Answer

Professor Terry Hill's operations strategy framework cannot be applied to service-providing firms.

Correct AnswerverifiedShow Answer

Applying Professor Terry Hill's generic strategy framework to McDonald's,the operating design choices of resource scheduling,inventory placement and control,and standardized operational and job procedures best relate to the corporate objective of _____.

Correct AnswerverifiedShow Answer

_____ is the discovery and practical application or commercialization of a device,method,or idea that differs from existing norms.

Correct AnswerverifiedShow Answer

The core competencies of an organization are the strengths that are unique to that organization.

Correct AnswerverifiedShow Answer

At Ritufa Food Corp.,flexibility is the key competitive priority.Food products are manufactured according to customers' requirements,at any volume and globally delivered at any time.Given this information,Ritufa Food Corp.'s operations strategy is based on _____.

Correct AnswerverifiedShow Answer

Which of the following companies is most likely to have a true understanding of customer wants and needs?

Correct AnswerverifiedShow Answer

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