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_____,in the context of digital communication,refers to the ability of customers to express their needs and wants directly to the firm in response to its marketing communications.


A) Addressability
B) Accessibility
C) Connectivity
D) Interactivity
E) Control

Correct Answer

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A _____ is a web-based meeting place for friends,family,coworkers,and peers that lets users create a profile and connect with other users for a wide range of purposes.


A) peer-to-peer sharing platform
B) webcast
C) podcast
D) wiki
E) social network

Correct Answer

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_____ are audio or video files that can be downloaded from the Internet via a subscription that automatically delivers new content to listening devices or personal computers.


A) Podcasts
B) Wikis
C) Blogs
D) Social networking sites
E) Virtual realities

Correct Answer

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In the context of digital communication,_____ refers to consumers' ability to get in touch with marketers along with other consumers.


A) connectivity
B) control
C) addressability
D) accessibility
E) interactivity

Correct Answer

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_____ are an innovative digital marketing tool to personalize web pages,alert users to the latest company information,and spread awareness of the company's products.


A) Bitcoins
B) Widgets
C) Virtual worlds
D) Podcasts
E) Cookies

Correct Answer

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_____ allow users to develop avatars that live and play online,and sometimes even have their own currency.


A) Podcasts
B) Social networking sites
C) Wikis
D) Micro-blogs
E) Virtual worlds

Correct Answer

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Apex,Inc.wants to increase its influence on social media in the country of Plutonia.It engages a research company to evaluate the characteristics of the online population in Plutonia.The research company reports that a majority of the population can be characterized as collectors.Which of the following strategies should Apex Inc.implement in order to make a mark in Plutonia?


A) Apex Inc.should post its ads on popular blogs and websites.
B) Apex Inc.should make personal calls to people to advertise the company's products.
C) Apex Inc.should send personal emails to people.
D) Apex Inc.should send SMS/multimedia messages to people.
E) Apex Inc.should post its corporate messages on billboards.

Correct Answer

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Which of the following is a drawback associated with blogs?


A) Blogs once written cannot be removed.
B) Blogs are highly regulated and companies are not allowed to make any tall claims.
C) Bloggers charge companies for writing reviews of products.
D) Consumers can write bad reviews of products in their blogs,which leads to negative publicity.
E) Companies are not allowed to write positive reviews of their products on their blogs.

Correct Answer

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A company wants to increase its influence on social media in a certain country.It hires a firm to study the characteristics of the online population in the country.The results show that a majority of the population can be characterized as joiners.Which of the following strategies should the company implement in order to make inroads in this country?


A) The company should post its corporate messages through blogs and websites.
B) The company should post its corporate messages on social networking sites.
C) The company should send personal emails to people.
D) The company should send SMS/multimedia messages to social circles.
E) The company should post its corporate messages on billboards.

Correct Answer

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Google Wallet is:


A) a virtual currency that can be used to make a payment via smartphone.
B) a mobile app that stores credit card information on smartphones.
C) a widget that provides stock quotes.
D) a QR scanning app that stores hidden messages contained in the code.
E) a software that stores virtual currency to make payments via smartphone easy.

Correct Answer

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According to Forrester Research,which consumer group is the largest in most countries?


A) Inactives
B) Spectators
C) Joiners
D) Creators
E) Conversationalists

Correct Answer

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A successful digital marketing strategy focuses:


A) on creating products that customers need.
B) on creating products that marketers want.
C) exclusively on developing a brand name or label.
D) on reducing costs of online transaction.
E) exclusively on giving discounts for products.

Correct Answer

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Which of the following should be a primary component in a company's digital marketing strategy?


A) Inactives
B) Creators
C) Joiners
D) Critics
E) Conversationalist

Correct Answer

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_____ are websites where users can add to or edit the content of posted articles.


A) Online newspapers
B) Blogs
C) Wikis
D) Social networking sites
E) Virtual realities

Correct Answer

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According to the social technographics of Forrester Research,_____ are consumers who regularly update their Twitter feeds or status updates on social networking sites.


A) inactives
B) creators
C) joiners
D) critics
E) conversationalists

Correct Answer

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_____ is one of the most popular photo sharing sites on the Internet and enables users to upload images,edit them,classify the images,create photo albums,and share photos with friends.


A) MySpace
B) Gmail
C) Six Degrees
D) Flickr
E) Final Cut Pro

Correct Answer

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Which aspect of marketing has not changed with digital media?


A) A customer's ability to regulate the information they view
B) The focus on what the manufacturers want
C) The importance of achieving the right marketing mix
D) The possibility of real-time exchanges between manufacturers and end users
E) The dependency on technology

Correct Answer

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Which of the following transformed GoPro from a small camera firm into a successful company?


A) Search engine marketing
B) Viral marketing
C) Affiliate marketing
D) Email marketing
E) Article marketing

Correct Answer

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Which of the following situations illustrates online fraud?


A) Forgetting login details for e-mail
B) Reading content on other people's profiles on social networking sites
C) Posting derogatory remarks about companies on blogs
D) Posting negative reviews on online forums about companies and individuals
E) Deceiving Internet users into revealing personal information

Correct Answer

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In the context of digital communication,_____ refers to the ability of marketers to obtain digital information.


A) control
B) accessibility
C) connectivity
D) addressability
E) interactivity

Correct Answer

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