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Exam 8: Managing Service and Manufacturing Operations

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Question 21

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Service businesses cannot incorporate quality standards.

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Question 22

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A hospital can effectively handle a maximum number of 300 patients at any one particular time.This is referred to as its _____.

A) agility
B) variability
C) capacity
D) perishability
E) utility

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Question 23

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The output of service providers must be consumed immediately,and only a few services can be saved,stored,resold,or returned.Which characteristic feature of services does this best illustrate?

A company involved in large,complex tasks such as construction or exploration and which uses a fixed-position layout is called a(n) :

The process of determining how many supplies and goods are needed,keeping track of quantities on hand,each item's location,and who is responsible for it within an organization is called:

_____ is a philosophy that uniform commitment to quality in all areas of an organization will promote a culture that meets customers' perceptions of quality.

For most organizations,the ultimate objective is:

True Diva Inc.,a reputed brand for women's apparel and accessories,uses contract manufacturers in different countries.The company benefits because of the lower cost of labor and minimal government regulations in other countries than its home country.This is an example of _____.

An inventory planning system that schedules the precise quantity of materials needed to make a product is called:

All activities involved in obtaining and managing raw materials and component parts,managing finished products,packaging them,and getting them to customers are part of:

From the perspective of operations,the money used to purchase a carpenter's tools and the electricity used to run his power saw are:

Which of the following is true of companies employing total quality management (TQM) programs?

Zoro Inc.,a consumer electronics company,does not store any of its materials in the warehouse.Instead,the company's procurement department orders small quantities of materials as and when they are required.The vendors supply the ordered material directly to the company's manufacturing unit a day or two before the production starts.This arrangement helps Zoro Inc.to reduce costs and boost efficiency.This scenario best illustrates _____.

Benchmarking lets an organization:

Building a computer so that the components can be installed in different configurations to meet certain needs of a customer is a result of:

Materials that have been purchased to be used as inputs in making other products are included in:

In determining whether a product meets quality standards,inspection processes are most likely to be used when:

A company that manufactures large products,such as houses or bridges,may require that all resources be brought to a central location during production.This type of a facility layout is called a(n) :

A metal fabrication plant with a cutting department,a drilling department,and a polishing department is using a _____ to organize its facility.

Operations management has the primary responsibility of: