Question 1

A basic principle of persuasion is:

Accepted Answer

A)   it takes one to know one.
B)   first things first.
C)   people like those who like them.
D)   people listen to avoid punishment.

Question 2

A frame in communication is built around the best context for responding to the needs of others.

Accepted Answer

A) True 
 B)False

Question 3

In terms of leadership and management, listening is:

Accepted Answer

A)   much less important than talking.
B)   a way of weakening the leader or manager's position.
C)   a useful luxury.
D)   an opportunity for dialogue and conversation. D

Question 4

A challenge for the leader who wants to listen carefully to subordinates is that most people speak much faster than they can listen.

Accepted Answer

A) True 
 B)False

Question 5

A useful variation of the collaborative style of conflict management is to:

Accepted Answer

A)   ignore criticism.
B)   give the other side whatever he or she wants.
C)   agree with the person criticizing you.
D)   cut way back on your initial demand or offer.

Question 6

Which of the following suggestions is least likely to improve cross-cultural communication?

Accepted Answer

A)   Do not be diverted by style, accent, grammar, or appearance.
B)   Be sensitive to differences in cross-cultural communication.
C)   Emphasize racial or ethnic identification to give people full credit.
D)   Observe cross-cultural differences in etiquette.

Question 7

Austin is a team leader with excellent speaking skills. His messages convey power and authority. His team has landed an extremely challenging project that requires extra effort from each member because of the tight deadlines involved. What are some other strategies Austin can use to persuade his team members to give their best performance for the project's success?

Accepted Answer

A major part of being persuasive involve...

Question 8

It is easier for the leader to influence others when he or she can make the constituents believe the resource at issue is in abundant supply.

Accepted Answer

A) True 
 B)False  False

Question 9

Which of the following examples illustrates selective listening?

Accepted Answer

A)   Jennifer, a team leader, asks a number of questions and listens to answers during face-to-face meetings with her subordinates.
B)   Mark tries to sort out problems among his team mates by acting as a mediator and allowing them to talk to each other about their problems.
C)   As the director of a company, Adolf is extremely busy and listens only to information on the company's position in the stock market.
D)   Tony, a team manager, often casually stops by his team members' work stations and talks to them about their work and other issues and concerns.

Question 10

Confrontation and problem solving is a useful technique for a leader who is attempting to get two direct reports to resolve a conflict between them.

Accepted Answer

A) True 
 B)False

Question 11

Although relying on data to support conclusions is impressive, a persuasive communicator should also express confidence in his or her intuition.

Accepted Answer

A) True 
 B)False

Question 12

Clement, the chief executive officer of a company, is negotiating a business deal with an international company. He wants to ensure that the business deal offers the maximum benefits for both the companies. What steps should Clement follow during negotiations to reach an agreement beneficial to both the companies?

Accepted Answer

Clement can follow any of the following ...

Question 13

In cross-cultural relations, an attitude of highest respect is to communicate the belief that another person's culture is:

Accepted Answer

A)   of considerable value, but still not as good as yours.
B)   different from but not inferior to yours.
C)   good enough to be exported to your country.
D)   in the top 10 percent of world cultures.

Question 14

A major listening problem many leaders face is that they:

Accepted Answer

A)   are overloaded with responsibilities.
B)   feel listening is a sign of weakness.
C)   never ask questions to clarify issues.
D)   are convinced that listening is for wimps.

Question 15

When communicating with people from different cultures, it is important to:

Accepted Answer

A)   focus on cultural stereotypes.
B)   spend time interpreting their accent and personal appearance.
C)   be sensitive to differences in nonverbal communication.
D)   generalize the appearance of people belonging to a particular group.

Question 16

Mark, the manager of the marketing team of a company, often contacts the members of the finance team for budget-related details. Mark needs this information to design marketing strategies that fall within the allocated budget. Which kind of leadership network is Mark using for performing his tasks efficiently?

Accepted Answer

A)   Strategic network
B)   Operational network
C)   Personal network
D)   Peer leadership network

Question 17

A key barrier to cross-cultural communication is to confuse the identity of people because they:

Accepted Answer

A)   have similar personality characteristics.
B)   are members of the same race or ethnic group.
C)   have a distinguishing feature such as eye color.
D)   have similar economic values.

Question 18

Gavin, the chief executive officer of a pharmaceutical company, is scheduled to address the company's research and development team to appreciate their achievements and present the company's agenda for the next year. Gavin prepares his speech focusing on the research team's activities and plans relevant to their function. In order to convey power and authority, what are the steps to be taken by Gavin while delivering the speech?

Accepted Answer

An axiom of persuasive communication is ...

Question 19

Which one of the following is the farthest removed from the six basic principles of persuasion?

Accepted Answer

A)   People like those who like them.
B)   People want what they can have most of.
C)   People defer to experts.
D)   People repay in kind.

Question 20

Sprinkling business talk with jargon can be useful in:

Accepted Answer

A)   making the speaker appear highly original.
B)   adding to a person's popularity.
C)   inspiring workers to a higher purpose.
D)   avoiding stereotyped thinking. B

Exam 12: Communication and Conflict Resolution

A basic principle of persuasion is:

Correct Answer
verified

A frame in communication is built around the best context for responding to the needs of others.

Correct Answer
verified

In terms of leadership and management, listening is:

Correct Answer
verified
D

A challenge for the leader who wants to listen carefully to subordinates is that most people speak much faster than they can listen.

Correct Answer
verified

A useful variation of the collaborative style of conflict management is to:

Correct Answer
verified

Which of the following suggestions is least likely to improve cross-cultural communication?

Correct Answer
verified

Correct Answer
verified
A major part of being persuasive involve...
View Answer

It is easier for the leader to influence others when he or she can make the constituents believe the resource at issue is in abundant supply.

Correct Answer
verified
False

Which of the following examples illustrates selective listening?

Correct Answer
verified

Confrontation and problem solving is a useful technique for a leader who is attempting to get two direct reports to resolve a conflict between them.

Correct Answer
verified

Although relying on data to support conclusions is impressive, a persuasive communicator should also express confidence in his or her intuition.

Correct Answer
verified

Correct Answer
verified
Clement can follow any of the following ...
View Answer

In cross-cultural relations, an attitude of highest respect is to communicate the belief that another person's culture is:

Correct Answer
verified

A major listening problem many leaders face is that they:

Correct Answer
verified

When communicating with people from different cultures, it is important to:

Correct Answer
verified

Correct Answer
verified

A key barrier to cross-cultural communication is to confuse the identity of people because they:

Correct Answer
verified

Correct Answer
verified
An axiom of persuasive communication is ...
View Answer

Which one of the following is the farthest removed from the six basic principles of persuasion?

Correct Answer
verified

Sprinkling business talk with jargon can be useful in:

Correct Answer
verified
B

Exam 12: Communication and Conflict Resolution

A basic principle of persuasion is:

Correct AnswerverifiedShow Answer

A frame in communication is built around the best context for responding to the needs of others.

Correct AnswerverifiedShow Answer

In terms of leadership and management, listening is:

Correct AnswerverifiedD

A challenge for the leader who wants to listen carefully to subordinates is that most people speak much faster than they can listen.

Correct AnswerverifiedShow Answer

A useful variation of the collaborative style of conflict management is to:

Correct AnswerverifiedShow Answer

Which of the following suggestions is least likely to improve cross-cultural communication?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedA major part of being persuasive involve...View AnswerShow Answer

It is easier for the leader to influence others when he or she can make the constituents believe the resource at issue is in abundant supply.

Correct AnswerverifiedFalse

Which of the following examples illustrates selective listening?

Correct AnswerverifiedShow Answer

Confrontation and problem solving is a useful technique for a leader who is attempting to get two direct reports to resolve a conflict between them.

Correct AnswerverifiedShow Answer

Although relying on data to support conclusions is impressive, a persuasive communicator should also express confidence in his or her intuition.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedClement can follow any of the following ...View AnswerShow Answer

In cross-cultural relations, an attitude of highest respect is to communicate the belief that another person's culture is:

Correct AnswerverifiedShow Answer

A major listening problem many leaders face is that they:

Correct AnswerverifiedShow Answer

When communicating with people from different cultures, it is important to:

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

A key barrier to cross-cultural communication is to confuse the identity of people because they:

Correct AnswerverifiedShow Answer

Correct AnswerverifiedAn axiom of persuasive communication is ...View AnswerShow Answer

Which one of the following is the farthest removed from the six basic principles of persuasion?

Correct AnswerverifiedShow Answer

Sprinkling business talk with jargon can be useful in:

Correct AnswerverifiedB

Correct Answer
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D

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Correct Answer
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A major part of being persuasive involve...
View Answer

Correct Answer
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False

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Correct Answer
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Clement can follow any of the following ...
View Answer

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Correct Answer
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An axiom of persuasive communication is ...
View Answer

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Correct Answer
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B