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Scales and checklists on which supervisors indicate the extent to which a worker is productive,follows correct procedures,and attends to customers' needs are primarily designed for the purpose of improving


A) unstructured interviews.
B) social leadership.
C) performance appraisal.
D) a directive style of management.

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C

Evaluations of job applicants based on informal interviews are ________ predictors of future job performance than handwriting analysis and ________ predictors than aptitude tests.


A) better; better
B) worse; worse
C) better; worse
D) worse; better

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C

When meeting job applicants,employers often discount the influence of varying situations on applicants' behaviors and presume that what they observe applicants do and say reflects the applicants' enduring personality traits. This most clearly contributes to


A) 360-degree feedback.
B) the interviewer illusion.
C) strengths-based selection systems.
D) the experience of flow.

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Which of the following is NOT an aspect of Murray's definition of achievement motivation?


A) the desire to master skills
B) the desire for control
C) the desire to gain approval
D) the desire to attain a high standard

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C

When researchers monitored the professional accomplishments of more than 1500 highly intelligent individuals,they found that the most successful were more ambitious,energetic,and persistent. This best illustrates the importance of


A) social leadership.
B) 360-degree feedback.
C) achievement motivation.
D) leniency errors.

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Andrea views her work as primarily an opportunity to climb up the corporate ladder in pursuit of increasingly better positions. Andrea apparently views her work as a


A) calling.
B) job.
C) contract.
D) career.

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A blend of goal-based vision,clear communication,and optimism that inspires others to follow is most characteristic of leaders who demonstrate


A) charisma.
B) human factors psychology.
C) 360-degree feedback.
D) command and control management.

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Developing assessment tools for selecting and placing employees is of most direct relevance to


A) clinical psychology.
B) organizational psychology.
C) human factors psychology.
D) personnel psychology.

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The great person theory of leadership suggested that all great leaders


A) demonstrate a directive style.
B) prefer task leadership.
C) use action plans.
D) share certain traits.

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ATM machines are more complex than VCRs but are easier to operate thanks to the efforts of


A) social psychologists.
B) personnel psychologists.
C) organizational psychologists.
D) human factors psychologists.

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Work is most likely to be satisfying for employees if it is associated with


A) task leadership.
B) the experience of flow.
C) 360-degree feedback.
D) unstructured interviews.

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In studies of both secondary school and university students,________ has been a better predictor of school performance than intelligence scores have been.


A) social leadership
B) self-discipline
C) 360-degree feedback
D) family birth order

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Full and clear communication regarding Kelsey's effectiveness as a customer service manager is enhanced by the performance appraisals she periodically receives from fellow managers,subordinates,customers,and her supervisor. This best illustrates the value of


A) experiencing flow.
B) structured interviews.
C) 360-degree feedback.
D) task leadership.

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Danielle,an applicant for a position in corporate financial accounting,was so animated and enthusiastic in her conversations with company officials that they decided to hire her without carefully checking her resume and past work accomplishments. The company officials should most clearly be informed about


A) human factors psychology.
B) social leadership.
C) the interviewer illusion.
D) the experience of flow.

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A business setting in which workers have regular opportunities to do what they do best and perceive that they are part of something significant is one that promotes


A) 360-degree feedback.
B) implementation intentions.
C) employee engagement.
D) unstructured interviews.

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Effective managers often demonstrate ________ levels of task leadership and ________ levels of social leadership.


A) high; low
B) low; high
C) low; low
D) high; high

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Leaders who set target dates for the completion of specific measurable goals best illustrate


A) transformational leadership.
B) managing by objectives.
C) 360-degree feedback.
D) the experience of flow.

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The best predictor of on-the-job performance for all but less-skilled jobs is


A) age.
B) general mental ability.
C) motivation.
D) stated intentions.

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Describe how a company might initiate annual reviews of employee performance without discouraging worker satisfaction and engagement.

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Dr. Iverson conducts research focusing on how management styles influence worker motivation. Dr. Iverson would most accurately be described as a(n)


A) motivation psychologist.
B) personnel psychologist.
C) organizational psychologist.
D) human factors psychologist.

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