A) Sasha ignores a colleague's question because she knows he has a personal grudge against her.
B) Andy conceals her emotions and politely talks to a customer even though he is annoying her.
C) Liza smiles at her manager even though last week she was passed over for a promotion.
D) Dave tries to get along with a co-worker because they will soon be working together on a project.
E) Javier is tired of working long hours and calls in sick on Monday to skip work.
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A) In China, people report experiencing fewer positive and negative emotions than people in other cultures.
B) Compared to Mainland Chinese, Taiwanese are similar to Latin Americans in their experience of culture.
C) The emotions felt by people in China are less intense than the emotions felt by people in other cultures.
D) Compared to Mainland Chinese, Taiwanese are more like U.S. workers in their experience of emotions.
E) On average, Taiwanese report more positive and fewer negative emotions than their Chinese counterparts.
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A) anger
B) shame
C) apathy
D) indifference
E) distress
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A) affect
B) knowledge
C) insight
D) attention
E) cognition
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A) The company recently acquired a new client and work volumes are expected to increase.
B) The company halted its hiring plans for the year in order to focus on developing talent in-house.
C) The company allows employees to exchange their unused leave for cash at the end of every year.
D) The company promotes work-life balance, by offering employees flexible working arrangements.
E) The company has a "use it or lose it" policy whereby unused leave lapses at the end of every year.
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A) Boredom
B) Nervousness
C) Contentment
D) Relaxation
E) Serenity
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A) surface acting
B) anchoring bias
C) active camouflage
D) bandwagon effect
E) framing effect
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A) cognitive intelligence
B) self-esteem
C) negative affect
D) emotional intelligence
E) job satisfaction
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A) low positive affect
B) neutral affect
C) low negative affect
D) high positive affect
E) high negative affect
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A) Carrie was overwhelmed by the award.
B) Carrie lacked the skills and motivation to perform her job in an effective manner.
C) Carrie felt the strain of having to constantly fake positive emotions towards her customers.
D) Carrie was demotivated by the lack of recognition and respect from her peers.
E) Carrie was unable to empathize with her callers and the problems that they faced.
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A) Men are more emotionally expressive than women.
B) Men experience emotions more intensely than women.
C) Women express anger more frequently than men.
D) Women tend to hold onto emotions longer than men.
E) Men display positive emotions more frequently than women.
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A) It refers to a score derived from standardized tests to measure intelligence.
B) It refers to an aptitude for intellectual activities that cannot be acquired with personal effort.
C) It comprises a person's ability to detect others' and one's own feelings.
D) It is based on rationality instead of intuitive appeal to make judgments.
E) It refers to a person's ability to suppress his/her true emotions and express organizationally accurate emotions.
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A) a response
B) a reaction
C) a counteraction
D) an attitude
E) a mood
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A) nervousness
B) relaxation
C) anxiety
D) stress
E) depression
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Research indicates that emotions are act...View Answer
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A) Moods and emotions have no direct influence on decision making.
B) People in good moods are less likely than others to use heuristics to make decisions.
C) Positive emotions tend to diminish problem-solving skills and analytical skills.
D) People with positive emotions are slower at processing information than depressed people.
E) Depressed people tend to weigh all possible options rather than the most likely ones.
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A) People take a long time at processing information when they are in a good mood.
B) People tend to weigh all options to make less likely decisions when in a good mood.
C) People are less likely to use rules of thumb when they are in a good mood.
D) People tend to make decisions quickly when they are in a good mood.
E) People are more creative and produce more ideas when they are in a good mood.
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A) It can be defined as a person's ability to understand the meaning of emotions.
B) Persons engaging in emotion regulation might try to cheer themselves when they're feeling down.
C) It involves identifying and modifying the emotions one feels.
D) Emotion regulation is a strong predictor of task performance for some jobs and organization citizenship behavior.
E) Surface acting has only a minimal effect on emotion regulation.
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