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Exam 6: Management and Leadership in Todays Organizations

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Question 31

Multiple Choice

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Which of the following statements about managerial skills is true?

A) Technical skills tend to be used most by managers at lower levels of an organization.
B) Conceptual skills tend to be used most by top-level managers.
C) Human relations skills, while used throughout the organization, are most needed by first-level managers.
D) Managers use global management skills to operate in a culturally diverse environment.
E) All of the above statements about managerial skills are true.

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Question 32

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Spring Airlines is a start-up business in China.It uses the management function of ____ to arrange that the three airplanes it operates are where they are supposed to be when they are supposed to be and have the appropriate number of operating personnel.

A) organizing
B) controlling
C) communicating
D) planning
E) leadership

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Question 33

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Gillette wanted to make its distribution system more efficient.It decided to implant a tiny computer chip in each of its products' packages, so it could track its products and improve its inventory management.Which management function would be used to achieve the goal of greater efficiency?

Manila Water, the provider of the water and sewerage services in the capital of the Philippines has purchased the government owned water and sewerage system for the entire country.It promises to make the nation's water and sewerage system run as efficiently and profitably as the one it operates in Manila.To achieve this goal, Manila Water's top management will first need to engage in _____ planning to determine what resources are needed to achieve this goal.

The three types of participative leaders are:

Hassan Nasrallah, the leader of Hizbullah: grew up very poor but very smart, and although he wears the robes of a minor Shiite cleric, he is a world-class politician.He has been called the most charismatic figure in the Muslim world.Nasrallah exerts _____ power over his followers.

Performance standards and feedback are essential goals of the organizing function of management.

Management involves:

According to the _____ of the New Mexico Nurses Association, the organization "is committed to advocating for all licensed nurses, promoting lifelong learning, and improving health care for all people."

Airline stewards in China will remove someone from the plane if they attempt to bring their own food with them.Instead, passengers must buy the food sold on the plane.The stewardesses have been given _____ power to deal with passengers who won't obey the rules.

Which of the following statements about corporate culture is true?

Raja Hossein monitors the quality of staplers manufactured under the brand name Bostitch.If a stapler doesn't meet the standards that are agreed upon, an employee in his department puts the stapler in a reject pile.What function is Hossein performing?

Middle managers usually:

_____ is the set of attitudes, values, and standards that distinguishes one organization from another.

Which of the following is NOT one of the four functions of management?

Which management level is typically responsible for implementing operational plans?

As an informational manager, Lia Morris would do all of the following EXCEPT:

Creative Good is a 35-person strategy-consulting firm that believes you must create a good employee experience to offer a good customer experience.Toward this goal, Creative Good focuses on collaborative workshops, full-staff meetings, and a company-wide emphasis on relationships and communication--from the customer to the client, to the employees of Creative Good, and to the company's leaders.This description represents the _____ of Creative Good.

Allocation of resources, approval of projects, and authorization of budgets are all activities that a manager performs in his or her _____ management role.

The lowest level of management is engaged in strategic planning process.