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Exam 10: Conflict and Negotiations

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Question 1

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Conflict can result in both positive and negative outcomes.

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Question 2

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The investigation phase of the negotiation process involves

A) understanding what your alternatives are.
B) gathering information.
C) making concessions.
D) agreeing on terms.

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Question 3

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Managing conflict and engaging in effective negotiations are key factors for a successful organization.

Which of the following is considered a root cause of conflict in the workplace?

The arbitration-mediation approach had led to voluntary agreements in a greater percentage of situations than the more common mediation-arbitration approach.

Personal conflicts can be good in certain circumstances, but task conflicts are never good.

*When individuals in conflict focus on the issues and not on the other people they can take this approach to managing conflict.

Which of the following occupations is least likely to be a high-risk situation for workplace violence?

Which of the following statements regarding conflict in the workplace is accurate?

What are some of the conditions or factors that increase the risk of an employee experiencing workplace violence on the job?

The United Auto Workers (UAW) and Ford Motor Company were negotiating a new agreement to address the auto industry woes during a severe economic downturn.Ford offered to consider delaying layoffs if the UAW agreed to changes in contractual work rules related to the jobs bank.This negotiation suggests the use of what conflict handling style?

The first step to an integrative approach to negotiation is

If your negotiating counterpart feels you are unfair or dishonest, he or she is less likely to make concessions.

*Which of these is NOT one of the types of conflict that typically occur in organizations?

Interpersonal conflicts should be centered around individual differences, not ideas, to avoid conflict escalation.

The ____________ negotiation strategy looks for ways for the two parties to integrate goals under a larger umbrella.

*Organizations that never experience conflict would be doing all of the following EXCEPT:

*Tijuan has to address the issue that Jaime has been late to work three times in two weeks.Which of these would be the best approach for Tijuan?

The conflict handling style that is uncooperative and unassertive is

The closure phase of the negotiation process may include finding a final offer that is unacceptable and from which the party has walked away.