Question 1

High performing teams can

Accepted Answer

A)   create breakthrough products.
B)   exceed customer expectations.
C)   complete projects ahead of schedule and under budget.
D)   provide exceptional services.
E)   All of these alternatives are correct.

Question 2

Identify and briefly describe each stage of team development.

Accepted Answer

Adjourning: team pre...

Question 3

When project managers reduce the intensity of the conflict by smoothing over differences or interjecting humor when dysfunctional conflict arises, they are attempting to _________ the conflict.

Accepted Answer

A)   eliminate
B)   control
C)   mediate
D)   arbitrate
E)   encourage

Question 4

Teams that are able to use identified individual talents to meet a projects' given needs is a common characteristic of

Accepted Answer

A)   resource allocation.
B)   scheduling.
C)   synergy.
D)   budgeting.
E)   storming.

Question 5

During which stage of team development do team members establish ground rules and try to find out what behaviors are acceptable and what performance expectations are?

Accepted Answer

A)   Norming
B)   Storming
C)   Performing
D)   Adjourning
E)   Forming

Question 6

Establishing a team identity is facilitated by

Accepted Answer

A)   team members working in a common space.
B)   creation of a project team name.
C)   effective use of meetings.
D)   team rituals.
E)   All of these are facilitators of establishing a team identity.

Question 7

The storming stage of team development is complete when conflicts are resolved and leadership roles are accepted.

Accepted Answer

A) True 
 B)False

Question 8

How can a project manager support and encourage functional conflict?

Accepted Answer

A)   Conflict should not be encouraged or supported
B)   By asking tough questions and by challenging the rationale behind recommendations
C)   By imposing a solution to the conflict after listening to each party
D)   By negotiating a resolution by reasoning and persuasion
E)   As soon as emotions flare, he or she can intervene and attempt to control conflict because it has become dysfunctional

Question 9

The project manager must quickly establish operational ground rules for how the team will work together. These include planning, tracking, managing change, and relationship decisions. Which of the following is an example of a planning decision?

Accepted Answer

A)   What departments will the team need to interact with during the project?
B)   What are the specific roles and responsibilities of all the participants?
C)   Who will generate and distribute reports?
D)   How will changes be documented and evaluated?
E)   How will progress be assessed?

Question 10

Which of the following is NOT one of the tips for alleviating communication problems of virtual teams?

Accepted Answer

A)   Insist team members travel at least once during the project for a face-to-face meeting.
B)   Keep team members informed on how well the overall project is going.
C)   Share the pain when team members reside in different time zones.
D)   Establish clear norms and protocols for surfacing assumptions and conflicts.
E)   Establish a code of conduct to avoid delays.

Question 11

During the delivery phase of a project's life cycle, the most significant source of conflict is

Accepted Answer

A)   schedules.
B)   priorities.
C)   technical.
D)   procedures.
E)   costs.

Question 12

The norming stage of team development is one in which close relationships develop and the group demonstrates cohesiveness.

Accepted Answer

A) True 
 B)False

Question 13

A project manager should be wary of people who know too much about a specific technology.

Accepted Answer

A) True 
 B)False

Question 14

During which stage of team development do close relationships develop and the group demonstrates cohesiveness?

Accepted Answer

A)   Norming
B)   Storming
C)   Performing
D)   Adjourning
E)   Forming

Question 15

Co-location of team members, team names, and team rituals are common vehicles for establishing a team identity.

Accepted Answer

A) True 
 B)False

Question 16

Strategies to manage dysfunctional conflict do NOT include _____ the conflict.

Accepted Answer

A)   control
B)   arbitrate
C)   mediate
D)   accept
E)   encourage

Question 17

The first team meeting sets the tone for how the team will work together.

Accepted Answer

A) True 
 B)False

Question 18

Researchers have found that high-performance teams have norms for team interaction. Which of the following is NOT one of those norms?

Accepted Answer

A)   Hard work does not get in the way of having fun.
B)   No information is shared outside the team unless all agree to it.
C)   It is acceptable to be in trouble, but not to surprise others.
D)   When a decision has to be made, everyone should agree before moving forward.
E)   There is no tolerance for bulling a way through a problem or issue.

Question 19

There is a high degree of internal conflict in the forming stage of team development.

Accepted Answer

A) True 
 B)False

Question 20

Lump-sum cash bonuses are the most effective group reward for project teams.

Accepted Answer

A) True 
 B)False

Exam 11: Managing Project Teams

Establishing a team identity is facilitated by

Correct AnswerverifiedShow Answer

During which stage of team development do team members establish ground rules and try to find out what behaviors are acceptable and what performance expectations are?

Correct AnswerverifiedShow Answer

During which stage of team development do close relationships develop and the group demonstrates cohesiveness?

Correct AnswerverifiedShow Answer

The norming stage of team development is one in which close relationships develop and the group demonstrates cohesiveness.

Correct AnswerverifiedShow Answer

The project manager must quickly establish operational ground rules for how the team will work together. These include planning, tracking, managing change, and relationship decisions. Which of the following is an example of a planning decision?

Correct AnswerverifiedShow Answer

A project manager should be wary of people who know too much about a specific technology.

Correct AnswerverifiedShow Answer

Strategies to manage dysfunctional conflict do NOT include _____ the conflict.

Correct AnswerverifiedShow Answer

Which of the following is NOT one of the tips for alleviating communication problems of virtual teams?

Correct AnswerverifiedShow Answer

The storming stage of team development is complete when conflicts are resolved and leadership roles are accepted.

Correct AnswerverifiedShow Answer

Identify and briefly describe each stage of team development.

Correct AnswerverifiedAdjourning: team pre...View AnswerShow Answer

The first team meeting sets the tone for how the team will work together.

Correct AnswerverifiedShow Answer

During the delivery phase of a project's life cycle, the most significant source of conflict is

Correct AnswerverifiedShow Answer

Lump-sum cash bonuses are the most effective group reward for project teams.

Correct AnswerverifiedShow Answer

High performing teams can

Correct AnswerverifiedShow Answer

When project managers reduce the intensity of the conflict by smoothing over differences or interjecting humor when dysfunctional conflict arises, they are attempting to _________ the conflict.

Correct AnswerverifiedShow Answer

Teams that are able to use identified individual talents to meet a projects' given needs is a common characteristic of

Correct AnswerverifiedShow Answer

How can a project manager support and encourage functional conflict?

Correct AnswerverifiedShow Answer

There is a high degree of internal conflict in the forming stage of team development.

Correct AnswerverifiedShow Answer

Co-location of team members, team names, and team rituals are common vehicles for establishing a team identity.

Correct AnswerverifiedShow Answer

Researchers have found that high-performance teams have norms for team interaction. Which of the following is NOT one of those norms?

Correct AnswerverifiedShow Answer

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Adjourning: team pre...
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