FiltersDone

Question type

Essay

Multiple Choice

Short Answer

True False

Matching

Exam 1: Differing Perspectives on Quality

Show Answer

Share

---

All types

Filters

Study FlashcardsPractice ExamLearn

Question 31

Multiple Choice

Review LaterAdd Note

Review Later

________ is based on customers' opinion of products and services.

A) Conformance
B) Aesthetics
C) Durability
D) Performance
E) Perceived quality

Correct Answer

verified

Show Answer

Question 32

True/False

Review LaterAdd Note

Review Later

Quality management is the only quality sphere that overlaps with either of the other two spheres of quality control and quality assurance; quality control and quality assurance are unrelated.

Correct Answer

verified

Show Answer

Question 33

True/False

Review LaterAdd Note

The ultimate goal of strategic quality planning is to aid an organization to achieve sustainable competitive advantage.

Which of the following is the most traditional dimension of quality?

Which of the following activities is related to quality management?

Conformance is the degree to which a product tolerates stress or trauma without failing.

The ________ perspective on quality is technically oriented, focusing on statistics and technical specification that are needed to produce high-quality products.

The marketer focuses on the ________ dimension of products and services.

Employee empowerment involves removing decision-making responsibilities from the lowest levels in the organization, thereby freeing up those workers to accomplish more of their primary tasks.

Which of the following choices correctly matches one of Garvin's dimensions of quality with its definition?

According to the economic quality level model, the pursuit of higher levels of quality will result in lower expenditures.

________ include customer support and focusing on delivery reliability.

High customer involvement plays a major role in the determination of service quality.

________ referred to the communication problem when he stated that "the language of management is money."

Life testing is a facet of reliability engineering that determines whether a product will fail under controlled conditions during a specified life.

The role of marketing in design has been to bring the voice of the ________ into the design process.

The ultimate goal of strategic quality planning is to help an organization achieve ________.

According to the contingency theory, there is a point at which investment in quality improvement will become uneconomical.

The three spheres of quality are quality control, quality assurance, and quality management.

The ________ phase of quality control involves perceiving how interrelationships apply to the larger phenomenon of quality being studied.