Question 1

As a team member, Beverly seems to split hairs and belabor every detail.She seems to be using which of the following blocking strategies?

Accepted Answer

A)  Resisting
B)  Pulling rank
C)  Rejecting
D)  Overanalyzing

Question 2

Memos are effective at conveying fairly detailed information.

Accepted Answer

A) True 
 B)False

Question 3

_____ is the exchange of information from a sender to a receiver.

Accepted Answer

A)  Texting
B)  Communication
C)  Teamwork
D)  Sales techniques

Question 4

The team that designed and brought the RAZR phone to market would be called a _____ team.

Accepted Answer

A)  task force
B)  product design
C)  cross-functional
D)  virtual

Question 5

Teams function more effectively when leadership responsibility is shared over time.

Accepted Answer

A) True 
 B)False

Question 6

The more ____ an organization becomes, the more likely it will be to encounter _____.

Accepted Answer

A)  divisionalized / functional barriers
B)  culturally diverse / functional barriers
C)  functional / cultural barriers
D)  team-driven / internal communication problems

Question 7

Which of the following is true regarding groupthink?

Accepted Answer

A)  Groupthink generates diverse ideas and conclusions.
B)  With groupthink, it is common for a team member to take a stand that differs from the opinion of others in the group.
C)  Groupthink results in team members spending considerable time weighing the pros and cons of a decision.
D)  Groupthink results in a tendency for team members to conform to group pressure in making decisions.

Question 8

Which of the following is a good tip for writing emails?

Accepted Answer

A)  Write formal emails even when writing to a coworker with whom you are friends.
B)  Instead of sending an attachment, extract relevant text for a large file and ask the recipient if he or she wants to see the full document.
C)  Don't feel the need to respond to emails promptly.Get back to the person emailing you when you find time.
D)  If you get an email, it is OK to forward it to someone else in the organization without getting permission from its author.

Question 9

If your message is simple your best approach would likely be to talk by phone.

Accepted Answer

A) True 
 B)False

Question 10

Memos should be concise yet complete and summarize information effectively.

Accepted Answer

A) True 
 B)False

Question 11

As a college student and as a member of the workforce, most of us will be members of a team more often than leaders.

Accepted Answer

A) True 
 B)False

Question 12

Grainger Solutions has branch offices geographically dispersed in seven states.A _____ team has been formed to interact electronically for the purpose of achieving a common goal.

Accepted Answer

A)  self-managed work team
B)  virtual team
C)  cross-functional team
D)  manager-led

Question 13

Every company also has an informal communication network known as the grapevine.

Accepted Answer

A) True 
 B)False

Question 14

When teams attempt to confront dysfunctional members, they usually end up destroying morale, creating conflict, and hindering progress instead.

Accepted Answer

A) True 
 B)False

Question 15

Formal organizational communication flows through different _____.

Accepted Answer

A)  work groups
B)  channels of communication
C)  grapevines
D)  informal communication networks

Question 16

Tone of voice is considered nonverbal communication.

Accepted Answer

A) True 
 B)False

Question 17

Employers today look for an individual's ability to develop and sustain motivation when they are hiring new managers.

Accepted Answer

A) True 
 B)False

Question 18

The best way to get over your fear when making presentations is to _____.

Accepted Answer

A)  practice in front of a mirror
B)  go over it several times
C)  get up and make a presentation
D)  prepare for it well in advance

Question 19

Chris Arnholt's drawings, specs, and recommendations for the RAZR reflected his collaboration with people from all functional areas at Motorola.

Accepted Answer

A) True 
 B)False

Question 20

You should include multiple messages in your email, especially if you want responses to several items.

Accepted Answer

A) True 
 B)False

Exam 14: Teamwork and Communications

Chris Arnholt's drawings, specs, and recommendations for the RAZR reflected his collaboration with people from all functional areas at Motorola.

Correct AnswerverifiedShow Answer

Every company also has an informal communication network known as the grapevine.

Correct AnswerverifiedShow Answer

Grainger Solutions has branch offices geographically dispersed in seven states.A _____ team has been formed to interact electronically for the purpose of achieving a common goal.

Correct AnswerverifiedShow Answer

As a team member, Beverly seems to split hairs and belabor every detail.She seems to be using which of the following blocking strategies?

Correct AnswerverifiedShow Answer

If your message is simple your best approach would likely be to talk by phone.

Correct AnswerverifiedShow Answer

Which of the following is true regarding groupthink?

Correct AnswerverifiedShow Answer

Memos are effective at conveying fairly detailed information.

Correct AnswerverifiedShow Answer

Tone of voice is considered nonverbal communication.

Correct AnswerverifiedShow Answer

Teams function more effectively when leadership responsibility is shared over time.

Correct AnswerverifiedShow Answer

The best way to get over your fear when making presentations is to _____.

Correct AnswerverifiedShow Answer

The more ____ an organization becomes, the more likely it will be to encounter _____.

Correct AnswerverifiedShow Answer

The team that designed and brought the RAZR phone to market would be called a _____ team.

Correct AnswerverifiedShow Answer

Which of the following is a good tip for writing emails?

Correct AnswerverifiedShow Answer

_____ is the exchange of information from a sender to a receiver.

Correct AnswerverifiedShow Answer

Formal organizational communication flows through different _____.

Correct AnswerverifiedShow Answer

When teams attempt to confront dysfunctional members, they usually end up destroying morale, creating conflict, and hindering progress instead.

Correct AnswerverifiedShow Answer

As a college student and as a member of the workforce, most of us will be members of a team more often than leaders.

Correct AnswerverifiedShow Answer

You should include multiple messages in your email, especially if you want responses to several items.

Correct AnswerverifiedShow Answer

Employers today look for an individual's ability to develop and sustain motivation when they are hiring new managers.

Correct AnswerverifiedShow Answer

Memos should be concise yet complete and summarize information effectively.

Correct AnswerverifiedShow Answer

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The more an organization becomes, the more likely it will be to encounter _.

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