Question 1

You are in a meeting receiving your performance review and are surprised that your supervisor has offered you many suggestions for improvement. How should you react to the criticism?

Accepted Answer

A)  Interrupt your supervisor frequently to comment on his or her suggestions so that you don't miss giving feedback on anything.
B)  To avoid any type of confrontation with your supervisor, agree with all comments made.
C)  Try to deflect blame for anything negative said to others in your department.
D)  Ask for clarification of comments when necessary.

Question 2

____________________ is the habit of using a rising inflection at the end of a sentence resulting in a singsong pattern that makes statements sound like questions.

Accepted Answer

The answer of ____________________ is the habit of using a...

Question 3

The purpose of a meeting determines the number of participants.

Accepted Answer

A) True 
 B)False

Question 4

You should identify the extension when transferring a call.

Accepted Answer

A) True 
 B)False

Question 5

To avoid being rude, you should not let a person know that your time is limited when speaking via phone.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following statements about workplace teams is most accurate?

Accepted Answer

A)  Teams tend to respond more slowly to competition or problem solving.
B)  Because conflict often results, teams tend to have decreased productivity.
C)  Team members who are involved in the decision-making process show less resistance to change.
D)  Individuals tend to make better decisions than teams.

Question 7

Interpersonal skills such as working in teams, possessing a positive attitude, prioritizing work tasks, listening, and demonstrating workplace manners are all examples of ____________________ skills.

Accepted Answer

The answer of Interpersonal skills such as working in teams,...

Question 8

Virtual meetings save travel costs and reduce employee fatigue.

Accepted Answer

A) True 
 B)False

Question 9

Good manners and a businesslike, professional demeanor are among the top skills recruiters seek in applicants.

Accepted Answer

A) True 
 B)False

Question 10

Hard skills refer to personal qualities, habits, attitudes, communication skills, and social graces.

Accepted Answer

A) True 
 B)False

Question 11

When a workplace message is urgent and can't wait, which of the following would be the most effective communication channel?

Accepted Answer

A)  E-mail
B)  Video conference
C)  Phone
D)  Text message

Question 12

Speakers should avoid "uptalk" in the workplace because it makes them appear weak and tentative.

Accepted Answer

A) True 
 B)False

Question 13

The term social intelligence  describes desirable workplace behavior.

Accepted Answer

A) True 
 B)False

Question 14

What is the ideal number of participants for most groups?

Accepted Answer

A)  Two
B)  Four to five
C)  Ten
D)  There is no "ideal" number; more is always better.

Question 15

Which of the following statements about  the power of the human voice is most accurate?

Accepted Answer

A)  The voice sends only verbal messages to receivers.
B)  Individuals can learn to change their voice to make it more effective and powerful.
C)  No correlation exists between the voice and perceived authority and trust.
D)  All answer choices are accurate statements about the human voice.

Question 16

Which of the following is the best advice to follow when placing a business phone call?

Accepted Answer

A)  Use professional vocabulary and courteous language.
B)  Realize that the responsibility for ending a call lies with the caller.
C)  In the introduction of the phone call, name the person you are calling, identify yourself and your affiliation, and give a brief explanation of your reason for calling.
D)  All answer choices are good tips to follow when placing business phone calls.

Question 17

All of the following would have a positive impact on team behavior except

Accepted Answer

A)  sharing leadership.
B)  competing for individual recognition.
C)  analyzing tasks and defining problems.
D)  confronting conflict.

Question 18

A conflict between two members of a meeting should be ignored so that the meeting can progress as planned.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following is the best advice regarding workplace conversation?

Accepted Answer

A)  Always use first names when addressing supervisors, customers, and coworkers.
B)  Avoid social situations with coworkers.
C)  Bring up controversial topics to show that you follow the news.
D)  Learn to listen actively, expecting to learn something.

Question 20

Today's workers attend more meetings than ever.

Accepted Answer

A) True 
 B)False

Exam 11: Professionalism at Work Business Etiquette Ethics Teamwork and Meetings

You are in a meeting receiving your performance review and are surprised that your supervisor has offered you many suggestions for improvement. How should you react to the criticism?

Correct AnswerverifiedShow Answer

Which of the following statements about the power of the human voice is most accurate?

Correct AnswerverifiedShow Answer

The purpose of a meeting determines the number of participants.

Correct AnswerverifiedShow Answer

Hard skills refer to personal qualities, habits, attitudes, communication skills, and social graces.

Correct AnswerverifiedShow Answer

Interpersonal skills such as working in teams, possessing a positive attitude, prioritizing work tasks, listening, and demonstrating workplace manners are all examples of ____________________ skills.

Correct AnswerverifiedShow Answer

Which of the following is the best advice to follow when placing a business phone call?

Correct AnswerverifiedShow Answer

You should identify the extension when transferring a call.

Correct AnswerverifiedShow Answer

Which of the following is the best advice regarding workplace conversation?

Correct AnswerverifiedShow Answer

All of the following would have a positive impact on team behavior except

Correct AnswerverifiedShow Answer

What is the ideal number of participants for most groups?

Correct AnswerverifiedShow Answer

Good manners and a businesslike, professional demeanor are among the top skills recruiters seek in applicants.

Correct AnswerverifiedShow Answer

When a workplace message is urgent and can't wait, which of the following would be the most effective communication channel?

Correct AnswerverifiedShow Answer

A conflict between two members of a meeting should be ignored so that the meeting can progress as planned.

Correct AnswerverifiedShow Answer

The term social intelligence describes desirable workplace behavior.

Correct AnswerverifiedShow Answer

____________________ is the habit of using a rising inflection at the end of a sentence resulting in a singsong pattern that makes statements sound like questions.

Correct AnswerverifiedShow Answer

Today's workers attend more meetings than ever.

Correct AnswerverifiedShow Answer

Virtual meetings save travel costs and reduce employee fatigue.

Correct AnswerverifiedShow Answer

Which of the following statements about workplace teams is most accurate?

Correct AnswerverifiedShow Answer

To avoid being rude, you should not let a person know that your time is limited when speaking via phone.

Correct AnswerverifiedShow Answer

Speakers should avoid "uptalk" in the workplace because it makes them appear weak and tentative.

Correct AnswerverifiedShow Answer

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