Question 1

Lead generation and lead tracking are processes concerning the sales and marketing department.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following is an example of a dynamic process?

Accepted Answer

A)  Samsung accepts a return of a defective television from its dealer.
B)  Starbucks places an order for coffee beans from its local supplier.
C)  Amazon.com hires customer service representatives to help customers with their online order.
D)  Nike uses Facebook and Twitter to generate buzz about its new line of running shoes.

Question 3

Information systems improve process quality by augmenting the actions of the human who performs that activity.

Accepted Answer

A) True 
 B)False

Question 4

Structured processes are adaptive processes that change structure rapidly and readily.

Accepted Answer

A) True 
 B)False

Question 5

Process efficiency is a measure of the ratio of process outputs to inputs.

Accepted Answer

A) True 
 B)False

Question 6

CRM systems incorporate accounting, manufacturing, inventory, and human resources applications.

Accepted Answer

A) True 
 B)False

Question 7

How should organizations manage employee resistance to change, in the context of new enterprise systems?

Accepted Answer

First, senior-level management needs to ...

Question 8

Which of the following statements is true of enterprise application integration?

Accepted Answer

A)  It leads to data duplication because each application has its own database.
B)  It connects system "islands" via a new layer of software.
C)  It leverages existing systems, and enhances the capabilities of functional applications.
D)  It prevents existing applications from communicating and sharing data.

Question 9

Which of the following information systems minimizes data duplication among departments?

Accepted Answer

A)  departmental information systems
B)  workgroup information systems
C)  personal information systems
D)  enterprise information systems

Question 10

Epicor and Microsoft Dynamics are the highest ranked ERP vendors in the market.

Accepted Answer

A) True 
 B)False

Question 11

Workgroup information systems typically support 10 to 100 users.

Accepted Answer

A) True 
 B)False

Question 12

ERP vendor Infor acquired which of the following ERP products?

Accepted Answer

A)  Solomon
B)  GP
C)  Epicore 9
D)  Baan

Question 13

Process ________ is a measure of how well a process achieves organizational strategy.

Accepted Answer

A)  efficiency
B)  conformance
C)  effectiveness
D)  reliability

Question 14

An ERP solution includes a database design as well as initial configuration data.

Accepted Answer

A) True 
 B)False

Question 15

What is SOA? Define encapsulation, Web service, and service description.

Accepted Answer

Service-oriented architecture (SOA)is a ...

Question 16

Explain the nature of the database component of an ERP solution.

Accepted Answer

An ERP solution includes a database desi...

Question 17

Which ERP vendor acquired PeopleSoft and Siebel?

Accepted Answer

A)  Oracle
B)  Infor
C)  Epicor
D)  SAP

Question 18

An ERP solution does not include ________.

Accepted Answer

A)  a database design
B)  a company's operational data
C)  initial configuration data
D)  stored procedures

Question 19

Information systems improve process quality by ________.

Accepted Answer

A)  duplicating data
B)  entirely replacing human activity
C)  changing the work culture
D)  controlling process flow

Question 20

Inter-enterprise information systems support one or more inter-enterprise processes.

Accepted Answer

A) True 
 B)False

Exam 7: Processes, Organizations, and Information Systems

Epicor and Microsoft Dynamics are the highest ranked ERP vendors in the market.

Correct AnswerverifiedShow Answer

Which of the following is an example of a dynamic process?

Correct AnswerverifiedShow Answer

An ERP solution includes a database design as well as initial configuration data.

Correct AnswerverifiedShow Answer

Process efficiency is a measure of the ratio of process outputs to inputs.

Correct AnswerverifiedShow Answer

An ERP solution does not include ________.

Correct AnswerverifiedShow Answer

How should organizations manage employee resistance to change, in the context of new enterprise systems?

Correct AnswerverifiedFirst, senior-level management needs to ...View AnswerShow Answer

CRM systems incorporate accounting, manufacturing, inventory, and human resources applications.

Correct AnswerverifiedShow Answer

Which of the following statements is true of enterprise application integration?

Correct AnswerverifiedShow Answer

Which of the following information systems minimizes data duplication among departments?

Correct AnswerverifiedShow Answer

Explain the nature of the database component of an ERP solution.

Correct AnswerverifiedAn ERP solution includes a database desi...View AnswerShow Answer

Lead generation and lead tracking are processes concerning the sales and marketing department.

Correct AnswerverifiedShow Answer

Process ________ is a measure of how well a process achieves organizational strategy.

Correct AnswerverifiedShow Answer

Workgroup information systems typically support 10 to 100 users.

Correct AnswerverifiedShow Answer

What is SOA? Define encapsulation, Web service, and service description.

Correct AnswerverifiedService-oriented architecture (SOA)is a ...View AnswerShow Answer

ERP vendor Infor acquired which of the following ERP products?

Correct AnswerverifiedShow Answer

Inter-enterprise information systems support one or more inter-enterprise processes.

Correct AnswerverifiedShow Answer

Information systems improve process quality by augmenting the actions of the human who performs that activity.

Correct AnswerverifiedShow Answer

Structured processes are adaptive processes that change structure rapidly and readily.

Correct AnswerverifiedShow Answer

Which ERP vendor acquired PeopleSoft and Siebel?

Correct AnswerverifiedShow Answer

Information systems improve process quality by ________.

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
First, senior-level management needs to ...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
An ERP solution includes a database desi...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Service-oriented architecture (SOA)is a ...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified