Question 1

Which of the following statements about nonverbal communication is most accurate?

Accepted Answer

A)   The meaning of some gestures can vary among cultures.
B)   The way an e-mail, letter, memo, or report looks can have either a positive or a negative effect on a receiver.
C)   The manner in which we structure and use time can reveal our personalities and attitudes.
D)   All statements are accurate.

Question 2

Recruiters often rank communication skills as the highest skill set sought by employers.

Accepted Answer

A) True 
 B)False

Question 3

Amelia has made a conscious effort to become an active listener. Therefore, she shuts down her computer, turns off her cell phone, and asks her assistant to hold all incoming calls when she conducts interviews. What technique is she using to improve listening?

Accepted Answer

A)   Keeping an open mind
B)   Establishing a receptive mind-set
C)   Capitalizing on lag time
D)   Controlling her surroundings

Question 4

Which of the following countries would likely view a business contract as a binding document?

Accepted Answer

A)   Mexico
B)   Greece
C)   Japan
D)   Germany

Question 5

According to Edward T. Hall, in which spatial zone do most people converse with friends and family members?

Accepted Answer

A)   Intimate
B)   Personal
C)   Social
D)   Public

Question 6

Our culture molds the way we think, behave, and communicate.

Accepted Answer

A) True 
 B)False

Question 7

The United States is an example of a low-context culture.

Accepted Answer

A) True 
 B)False

Question 8

The term ____________________ means that websites and Web applications have moved from "read only" to "read-write," thus enabling users to participate, collaborate, and network in unprecedented ways. It is one of many new communication technologies that is reshaping the world of work.

Accepted Answer

The answer of The term ____________________ means that websites and...

Question 9

Which statement about ethnocentrism is most accurate?

Accepted Answer

A)   Ethnocentrism occurs in only Western cultures.
B)   Ethnocentrism does not exist in today's culturally diverse workplace.
C)   Ethnocentrism causes us to judge others by our own values.
D)   Ethnocentrism is the oversimplified perception of a behavioral pattern or characteristic applied to all groups. C

Question 10

A listener who nods her head and maintains eye contact with a speaker is probably

Accepted Answer

A)   listening actively to what the speaker is saying.
B)   not understanding what the speaker is saying.
C)   faking attention while she listens to music on her MP3 player.
D)   formulating her response to a point with which she disagrees.

Question 11

While conducting business with a customer from Italy, Zoe was careful to speak slowly and clearly, using short sentences and familiar words. However, she noticed that the customer had a glazed expression and did not understand her. Zoe should

Accepted Answer

A)   repeat what she has said in a louder voice.
B)   graciously accept the blame for not making her meaning clear.
C)   end the conversation until an interpreter can be found.
D)   require the Italian businessperson to restate the message in simple words. B

Question 12

Communication style is the most important dimension of culture.

Accepted Answer

A) True 
 B)False

Question 13

Workers who communicate successfully with diverse audiences must make few assumptions, learn about their own and other cultures, and

Accepted Answer

A)   seek common ground.
B)   help others conform.
C)   avoid noticing differences.
D)   encourage group thinking.

Question 14

Individuals in high-context cultures prefer direct verbal interaction, value individualism, rely on logic, say "No" directly, and give authority to written information.

Accepted Answer

A) True 
 B)False  False

Question 15

Which of the following is a common trait of a business communicator from a low-context culture?

Accepted Answer

A)   Valuing group membership
B)   Preferring indirect verbal interaction
C)   Placing emphasis on written information
D)   Relying on context and feeling

Question 16

Operating a computer is an example of a "soft" skill.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following is not a physical barrier for listening?

Accepted Answer

A)   Hearing disabilities
B)   Poor acoustics
C)   Noisy surroundings
D)   Personal values

Question 18

Which of the following tips should you follow to improve your nonverbal communication skills?

Accepted Answer

A)   Focus only on the sender's words when you are engaged in conversation.
B)   Proofread all correspondence you send.
C)   Avoid individuals from other cultures so that you don't start using nonverbal behaviors displayed in other cultures.
D)   Avoid asking the speaker questions when his or her nonverbal and verbal messages contradict.

Question 19

Most people are good listeners.

Accepted Answer

A) True 
 B)False

Question 20

When verbal and nonverbal messages conflict, listeners tend to believe the verbal message.

Accepted Answer

A) True 
 B)False

Exam 1: Communicating in the Digital Age Workplace

Which of the following statements about nonverbal communication is most accurate?

Correct AnswerverifiedShow Answer

Recruiters often rank communication skills as the highest skill set sought by employers.

Correct AnswerverifiedShow Answer

Amelia has made a conscious effort to become an active listener. Therefore, she shuts down her computer, turns off her cell phone, and asks her assistant to hold all incoming calls when she conducts interviews. What technique is she using to improve listening?

Correct AnswerverifiedShow Answer

Which of the following countries would likely view a business contract as a binding document?

Correct AnswerverifiedShow Answer

According to Edward T. Hall, in which spatial zone do most people converse with friends and family members?

Correct AnswerverifiedShow Answer

Our culture molds the way we think, behave, and communicate.

Correct AnswerverifiedShow Answer

The United States is an example of a low-context culture.

Correct AnswerverifiedShow Answer

The term ____________________ means that websites and Web applications have moved from "read only" to "read-write," thus enabling users to participate, collaborate, and network in unprecedented ways. It is one of many new communication technologies that is reshaping the world of work.

Correct AnswerverifiedShow Answer

Which statement about ethnocentrism is most accurate?

Correct AnswerverifiedC

A listener who nods her head and maintains eye contact with a speaker is probably

Correct AnswerverifiedShow Answer

While conducting business with a customer from Italy, Zoe was careful to speak slowly and clearly, using short sentences and familiar words. However, she noticed that the customer had a glazed expression and did not understand her. Zoe should

Correct AnswerverifiedB

Communication style is the most important dimension of culture.

Correct AnswerverifiedShow Answer

Workers who communicate successfully with diverse audiences must make few assumptions, learn about their own and other cultures, and

Correct AnswerverifiedShow Answer

Individuals in high-context cultures prefer direct verbal interaction, value individualism, rely on logic, say "No" directly, and give authority to written information.

Correct AnswerverifiedFalse

Which of the following is a common trait of a business communicator from a low-context culture?

Correct AnswerverifiedShow Answer

Operating a computer is an example of a "soft" skill.

Correct AnswerverifiedShow Answer

Which of the following is not a physical barrier for listening?

Correct AnswerverifiedShow Answer

Which of the following tips should you follow to improve your nonverbal communication skills?

Correct AnswerverifiedShow Answer

Most people are good listeners.

Correct AnswerverifiedShow Answer

When verbal and nonverbal messages conflict, listeners tend to believe the verbal message.

Correct AnswerverifiedShow Answer

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C

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B

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False

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