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Facebook, Twitter, LinkedIn, and Google are all social media providers.

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Social media communities are formed based on mutual interests and transcend familial, geographic, and organizational boundaries.

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Social media (SM) communities differ from communities in the past because SM communities are ________.


A) formed based on family relationships
B) limited by geographic location
C) formed based on mutual interests
D) limited by organizational boundaries
E) limited by temporal and spatial factors

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According to Henk Flap, the ________ is determined by the number of relationships in a social network, by the strength of those relationships, and by the resources controlled by those related.


A) strength of a viral hook
B) value of social capital
C) strength of dimensionality
D) value of human capital
E) value of predictive capital

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Marco recently bought a smartphone from Bluetex, a leading electronics company. He was very disappointed with the low battery backup of the phone and posted his reviews on Facebook. Steve, one of Marco's friends, had a similar experience with Bluetex, and he added to Marco's negative comments about the product. The primary risk Bluetex faces in this situation is the ________.


A) loss of control
B) loss of credibility
C) lack of privacy
D) lack of investment
E) lack of secrecy

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Which of the following social media (SM) providers has the largest number of users?


A) Instagram
B) Facebook
C) Pinterest
D) LinkedIn
E) Adobe

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Social media (SM) communities may provide better and faster problem solutions to complex supply chain problems.

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Ads for Fiona's wedding photography business are displayed on several local Web sites for free. But if users click on them, she's charged $0.25 per click. Which of the following revenue models is Fiona utilizing?


A) pay-per-click model
B) freemium model
C) data model
D) click-free model
E) push-pull model

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________ is the use of information technology to support the sharing of content among networks of users.


A) Social media
B) Content publishing
C) Multimedia
D) Programming
E) Interactive publishing

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The more technical an organization, the ________ the social policies.


A) less important
B) more stringent
C) more lenient
D) less open
E) more fragile

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________, which refers to the matter on a social media (SM) site that is contributed by users, is the essence of SM relationships.


A) User-generated content
B) Folksonomy
C) Secondary data
D) Continuous data
E) Social combine

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The Red Leopard is a trendy new restaurant serving Argentinian food. It wants to measure brand awareness among its customers based on the input received from social media. Which of the following will help Red Leopard measure its brand awareness?


A) units
B) metrics
C) attributes
D) assets
E) PE ratio

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The characteristics of McAfee's Enterprise 2.0 model are given by the acronym SLATES; A in SLATES stands for ________.


A) auditing
B) alerts
C) authoring
D) announcements
E) authority

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The characteristics of McAfee's Enterprise 2.0 model are given by the acronym SLATES; L in SLATES stands for ________.


A) local network
B) links
C) language
D) leader
E) liberate

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Success metrics are also known as ________.


A) key performance indicators (KPI)
B) performance scale identifiers (PSI)
C) vanity metrics
D) conversion rates
E) realization indicators

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A(n) ________ is a software platform that uses social media to facilitate cooperative work of people within an organization.


A) enterprise social network (ESN)
B) organization net-application (ONAP)
C) Webapp
D) virtual private network (VPN)
E) interwebs

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Which of the following is a risk associated with using social media in human resources to form conclusions about employees?


A) loss of privacy of the employees
B) loss of control over the employees
C) decrease in efficiency of the evaluation process
D) possibility of error on the site
E) possibility of bad public relations

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The three roles of organizational units in social media information systems are social media providers, users, and communities.

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Which of the following is a dynamic, social media-based CRM process?


A) social CRM
B) human resource CRM
C) media CRM
D) traditional CRM
E) vibrant CRM

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What are the major sources of user-generated content (UGC) problems?

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The major sources of UGC problems are:
•...

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