Question 1

Role conflict is created when an employee does not feel confident that he or she can achieve his or her goals.

Accepted Answer

A) True 
 B)False

Question 2

Falling interest rates are an example of what kind of external force that causes a company to need to make an organizational change?

Accepted Answer

A)  marketplace competition forces
B)  government laws and regulations
C)  labor market forces
D)  economic forces

Question 3

One important reason why organization development efforts are needed is that even planned change can be very upsetting to members of an organization.

Accepted Answer

A) True 
 B)False

Question 4

A manager who mentions that supervisors might lose their jobs if they don't go along with a change is using the technique of coercion.

Accepted Answer

A) True 
 B)False

Question 5

Which method of reducing resistance to change is most likely to backfire on the manager who uses it?

Accepted Answer

A)  education and communication
B)  negotiation
C)  participation
D)  manipulation

Question 6

The main idea of the "white-water rapids" metaphor is that change is always destructive.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following is an external force that would cause a company to make an organizational change?

Accepted Answer

A)  an organization-wide restructuring
B)  the naming of a new CEO
C)  a widening span of control for managers
D)  a booming economy

Question 8

After a thorough company-wide self-examination, company Y decides to set up work teams.This is an example of ________.

Accepted Answer

A)  an internal change causing an external change
B)  an internal change causing another internal change
C)  an external change causing another external change
D)  an external change causing an internal change

Question 9

Which of the following is an example of a structural organizational change?

Accepted Answer

A)  changing employee attitudes
B)  changing work practices
C)  purchasing new work equipment
D)  changing managerial span of control

Question 10

Using the systems model, managers can promote innovation by having the right ________.

Accepted Answer

A)  people and inputs
B)  people and environment
C)  outputs and resources
D)  mechanistic management structure

Question 11

All of the following are common personality characteristics of idea champions EXCEPT ________.

Accepted Answer

A)  extremely high self-confidence
B)  persistence
C)  energy
D)  risk aversion

Question 12

The goal in Lewin's "calm waters" metaphor is ________.

Accepted Answer

A)  to change the current equilibrium state
B)  to reach a state of constant change
C)  to eliminate the equilibrium state
D)  to establish a new equilibrium state

Question 13

Managers who want creative and innovative employees should ________.

Accepted Answer

A)  not place much emphasis on goals
B)  focus on means rather than ends
C)  focus on ends rather than means
D)  stress that there is only one path to a goal

Question 14

The decision of an organization to bring in new equipment from the outside is an example of an external force that creates a need for organizational change.

Accepted Answer

A) True 
 B)False

Question 15

In a short essay, explain what stress is and how it arises.

Accepted Answer

Stress is the reaction people have to pr...

Question 16

Type A personality people find it easy to relax.

Accepted Answer

A) True 
 B)False

Question 17

In Japan, the term used to describe death from overwork is ________.

Accepted Answer

A)  rensei
B)  karoshi
C)  hanko
D)  buka

Question 18

The "calm waters" metaphor envisions an organization as ________.

Accepted Answer

A)  a large ship on a roiling sea
B)  a large ship on a calm sea
C)  a small raft on a calm sea
D)  a small raft on a roiling sea

Question 19

________ variables are thought to promote innovation.

Accepted Answer

A)  Structural, cultural, and human resource
B)  Organic, cultural, and tolerant
C)  Structural, ambiguous, and tolerant
D)  Cultural, ambiguous, and tolerant

Question 20

The first step in creativity involves ________.

Accepted Answer

A)  making something useful
B)  seeing things from a unique perspective
C)  putting ideas together
D)  consolidating ideas

Exam 8: Managing Change and Innovation

Managers who want creative and innovative employees should ________.

Correct AnswerverifiedShow Answer

All of the following are common personality characteristics of idea champions EXCEPT ________.

Correct AnswerverifiedShow Answer

Using the systems model, managers can promote innovation by having the right ________.

Correct AnswerverifiedShow Answer

Which method of reducing resistance to change is most likely to backfire on the manager who uses it?

Correct AnswerverifiedShow Answer

In Japan, the term used to describe death from overwork is ________.

Correct AnswerverifiedShow Answer

One important reason why organization development efforts are needed is that even planned change can be very upsetting to members of an organization.

Correct AnswerverifiedShow Answer

Falling interest rates are an example of what kind of external force that causes a company to need to make an organizational change?

Correct AnswerverifiedShow Answer

The decision of an organization to bring in new equipment from the outside is an example of an external force that creates a need for organizational change.

Correct AnswerverifiedShow Answer

The main idea of the "white-water rapids" metaphor is that change is always destructive.

Correct AnswerverifiedShow Answer

The "calm waters" metaphor envisions an organization as ________.

Correct AnswerverifiedShow Answer

After a thorough company-wide self-examination, company Y decides to set up work teams.This is an example of ________.

Correct AnswerverifiedShow Answer

Which of the following is an example of a structural organizational change?

Correct AnswerverifiedShow Answer

A manager who mentions that supervisors might lose their jobs if they don't go along with a change is using the technique of coercion.

Correct AnswerverifiedShow Answer

Type A personality people find it easy to relax.

Correct AnswerverifiedShow Answer

In a short essay, explain what stress is and how it arises.

Correct AnswerverifiedStress is the reaction people have to pr...View AnswerShow Answer

The first step in creativity involves ________.

Correct AnswerverifiedShow Answer

The goal in Lewin's "calm waters" metaphor is ________.

Correct AnswerverifiedShow Answer

Which of the following is an external force that would cause a company to make an organizational change?

Correct AnswerverifiedShow Answer

________ variables are thought to promote innovation.

Correct AnswerverifiedShow Answer

Role conflict is created when an employee does not feel confident that he or she can achieve his or her goals.

Correct AnswerverifiedShow Answer

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Stress is the reaction people have to pr...
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