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Exam 7: Managing Change and Innovation

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Question 51

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The technology change in the manufacturing process of New Ideas, Inc.'s products to make the process more efficient is the result of a competitor lowering its price.Therefore, it was a(n) ________.

A) external force of change
B) internal force of change
C) marketplace force of change
D) economic force of change

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Question 52

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Which of the following is true regarding reduction of employee stress?

A) In order to reduce stress, managers should make sure that the employee's abilities match the job requirements.
B) A realistic job preview during the selection process maximizes stress by reducing ambiguity over job expectations.
C) Improved organizational communications maximizes ambiguity-induced stress.
D) Job redesigns that increase opportunities for employees to participate in decisions and to gain social support increase stress.

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Question 53

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The "calm waters" metaphor of change is consistent with Lewin's concept of unfreezing, changing, and refreezing.

Stress can be caused by personal factors and by job-related factors.

Managers exclusively play the role of change agents.

If Kelly were to consider enhancing productivity by giving greater authority to other technicians and increasing formalization, she would be considering ________ changes.

When the employees express their concern about their bonus checks, which of the following types of forces of change is constraining Mr.Snyder?

A realistic job preview during the selection process minimizes stress by reducing ambiguity over job expectations.

Cultural change is most likely to take place when ________.

New Ideas, Inc., focuses on new ideas, uses technology that changes frequently, and has strong competition in the market.This situation describes what metaphor of change?

Labor strikes are an example of which of the following internal change factors?

Sensitivity training refers to activities that help team members learn how each member thinks and works.

A change capable organization ________.

Which of the following is a physical symptom of stress?

List and explain the techniques for reducing resistance to change.

The installation of the new equipment at Fred Fryer's Donuts, Inc., is an example of ________.

Organizational change can be any alteration of people, structure, or technology.

________ actively and enthusiastically support new ideas, build support, overcome resistance, and ensure that innovations are implemented.

According to Kurt Lewin, increasing the driving forces is a means of ________.

For ________, there must be uncertainty over the outcome, and the outcome must be important.