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Leaders must draw on a range of personal skills as well as organizational mechanisms to move their organizations forward in the face of barriers to change.

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The central key to empowerment in a learning organization is


A) trained employees.
B) effective leadership.
C) sufficient financial resources.
D) rigid structure.

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Which of the following positive relationships is not supported with consistent results?


A) between ethical performance and measures of financial performance
B) between ethical performance and strong organizational culture
C) between ethical performance and increased employee efforts
D) between ethical performance and enhanced social responsibility

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Leaders risk creating a culture of fear and micromanagement if they


A) create personal connections with their people through frequent unannounced visits.
B) express their passion frequently.
C) keep their workforce motivated.
D) recognize the opinions of others so that they feel valued.

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Which of the following are used to evaluate whether a manager is acting in an ethical manner?


A) bonuses and penalties
B) job descriptions
C) assessment and penalties
D) reward and evaluation systems

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________ is rarely self-sustaining in an organization.


A) High-integrity
B) Integrity
C) Individual integrity
D) Leader integrity

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Inspiring and motivating people with a mission or purpose is a necessary and sufficient condition for developing a learning organization.

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This legal act provides considerable legal protection to employees of publicly traded companies who report unethical or illegal practices.


A) Taft-Hartley Act
B) National Labor Relations Act
C) Sarbanes-Oxley Act
D) Norris-La Guardia Act

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In the compliance-based approach to ethics management, leadership is driven by


A) management with input from functional staff.
B) management with input from shareholders.
C) the legal office.
D) the government.

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An ethically sound organization, drawing on the concepts of stakeholder management, can also strengthen its bonds among its ________, ________, and ________.


A) policies; procedures; values
B) values; organizational design; employees
C) suppliers; customers; governmental agencies
D) current employees; potential employees; future employees

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In order to create an environment where employees can achieve their potential as they move the organization towards its goals, the manager role needs to be that of


A) resource allocator.
B) resource controller.
C) a flexible resource.
D) an advocator of the status quo.

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Which of the following statements about ethics is false?


A) Ethics may be defined as a system of right and wrong.
B) Ethics assists individuals in deciding when an act is moral or immoral.
C) Ethics can be assessed by the legality of an action.
D) Business ethics is the application of ethical standards to commercial enterprises.

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Which of the following is not a part of the three broad sets of capabilities that a leader should possess?


A) technical skills
B) cognitive abilities
C) physical abilities
D) emotional intelligence

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Empathy, one of the components of emotional intelligence (EI), refers to personal proficiency in managing relationships and building networks.

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Which two components of emotional intelligence (EI) deal with the personal ability to manage relationships with others?


A) motivation and self-awareness
B) self-regulation and empathy
C) empathy and social skill
D) motivationand empathy

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Houston-based Baylor College of Medicine has a ________ that instructs all employees to follow the Baylor Mission Statement, Compliance Program and Conflict of Interest policy.


A) corporate reward
B) corporate motto
C) code of ethics
D) system of evaluation

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The central key to empowerment is effective leadership. Leading-edge organizations recognize the need for ________, ________, and ________ at all levels instead of the extensive and cumbersome rules and regulations inherent in hierarchical control.


A) trust; cultural control; expertise
B) training; finances; expertise
C) respect; finances; trust
D) control, order, finances

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Which of the following statements about leadership is false?


A) Leadership is focused on the creation and implementation of a creative vision.
B) Leadership is the process of transforming organizations from what they are to what the leader would have them become.
C) Leaders work to build a status quo and seek control mechanisms to maintain it.
D) Effective implementation of strategy is essential for successful leadership.

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Former GVO marketing director, David Lieberman, tells a story about a new product idea proposed by a creative person. The idea was loved by everyone except a high-ranking manufacturingrepresentative who rejected the idea because the new proposal involved a color change which he implied would create a spare-parts problem. Because his experience in manufacturing involved cost cutting, lean inventories and focus, he could not conceive of how this new product proposal would be good for innovation. This is an example of what kind of organizational barrier?


A) vested interests in the status quo
B) personal time constraints
C) behavioral barrier
D) systemic barrier

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For a firm to become a highly ethical organization, it must have several key elements: role models; corporate credos and codes of conduct; reward and evaluation systems; and policiesandprocedures. Explain briefly each of these elements.

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Leaders are role models in their organiz...

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