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A durable good is defined as


A) an item consumed in one or a few uses.
B) an item that usually lasts over many uses.
C) an item that lasts at least one year without becoming obsolete.
D) a product purchased only for the use of ultimate consumers.
E) a product used in the production of other products.

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If an organization's 2017 sales for the entire United States were $50 million and its 2016 U.S.sales were $30 million,what is the annual percentage sales change?


A) 40
B) 67
C) 100
D) 125
E) 133

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Burberry makes fine raincoats,clothing,and other items,many that feature the company's distinctive plaid.Originally found only in Great Britain,Burberry has opened a limited number of exclusive shops in leading cities around the world to reach customers who value its name and quality.Burberry is selling which classification of consumer product?


A) convenience product
B) shopping product
C) discretionary product
D) unsought product
E) specialty product

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Using an existing brand name to introduce a product that is new to the company into a totally new,unfamiliar product category seems like a good idea.This is what toothpaste manufacturer Colgate did when it put its brand name on ________,which failed quickly.


A) aspirin
B) frozen dinners
C) disposable underwear
D) soda (soft drink)
E) perfume

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All of the following are considered to be new-product development failures or stumbles by Apple except which?


A) Apple Newton
B) Apple Lisa
C) "hockey puck" mouse
D) Macintosh Portable
E) CarPlay

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The stage of the new-product development process that defines the role for a new product in terms of the firm's overall objectives is referred to as


A) distinctive competency determination.
B) new-product strategy development.
C) strategic marketing process.
D) strategic invention process.
E) product protocol definition.

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Figure 10-2 Figure 10-2    -The emphasis of a marketing strategy for a dynamically continuous innovation would include A) advertising to generate awareness. B) obtaining widespread distribution. C) advertising to explain points of difference and benefits. D) setting a low price. E) using personal selling. -The emphasis of a marketing strategy for a dynamically continuous innovation would include


A) advertising to generate awareness.
B) obtaining widespread distribution.
C) advertising to explain points of difference and benefits.
D) setting a low price.
E) using personal selling.

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Which of the following statements regarding goods is most accurate?


A) In order to be classified as a good,an item must appeal to all five senses.
B) Music is not considered a good because it only involves a single sense-hearing.
C) Some goods also have intangible attributes.
D) To market a good that contains visual attributes,you cannot use an auditory medium.
E) The aroma of chocolate chip cookies is considered an idea because it affects one's senses.

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Which of the following statements about test marketing is most accurate?


A) Test marketing is especially useful for new services.
B) Expensive consumer products must be test marketed in as many locations as possible.
C) Test marketing involves exposing actual products to prospective consumers under realistic purchase conditions to see if they will buy.
D) Test marketing is essential for new,expensive industrial products such as jet engines.
E) Standard test markets are the least expensive and fastest type.

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Appliances and smartphones are classified as


A) reusable goods.
B) nondisposable goods.
C) imperishable goods.
D) reliable products.
E) durable goods.

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Intangible activities or benefits that an organization provides to satisfy consumers' needs in exchange for money or something else of value are referred to as


A) services.
B) goods.
C) products.
D) marketing mix.
E) ideas.

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________ includes considering employee interactions with customers to ensure they are consistently delivered and experienced,clearly differentiated from other offerings,and relevant and valuable to the target market.


A) Capacity management
B) Customer experience management
C) Derived demand
D) Internal marketing
E) The key service factor

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Figure 10-2 Figure 10-2    -The emphasis of a marketing strategy for a discontinuous innovation would most likely be to A) generate awareness among consumers. B) advertise benefits to consumers that stress points of differentiation. C) educate consumers about new consumption patterns through personal selling. D) obtain widespread distribution in multiple channels. E) stress price differentials from competitors' products. -The emphasis of a marketing strategy for a discontinuous innovation would most likely be to


A) generate awareness among consumers.
B) advertise benefits to consumers that stress points of differentiation.
C) educate consumers about new consumption patterns through personal selling.
D) obtain widespread distribution in multiple channels.
E) stress price differentials from competitors' products.

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Services can be classified by


A) their method of delivery.
B) their use of idle capacity time.
C) the nature of their ownership.
D) their location on perceptual maps.
E) organizational reach.

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Figure 10-1 Figure 10-1    -In terms of promotion,which of the following consumer product types stresses product differentiation from competitors but not status? A) shopping product B) convenience product C) specialty product D) unsought product E) discretionary product -In terms of promotion,which of the following consumer product types stresses product differentiation from competitors but not status?


A) shopping product
B) convenience product
C) specialty product
D) unsought product
E) discretionary product

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At Mattel,Barbie is child-tested to be sure the doll cannot be broken apart and accidentally cause a child to choke on pieces.This type of consumer or safety test occurs during the ________ stage of the new-product development process.


A) new-product strategy development
B) development
C) business analysis
D) screening and evaluation
E) market testing

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Installations,accessory equipment,supplies,and industrial services used to assist in producing other products and services are referred to as


A) components.
B) parts.
C) production goods.
D) raw materials.
E) support products.

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The new Samsung Family Hub Refrigerator has a 21.5-inch touchscreen,ingredient-tracking fridge-cams,and an assortment of fridge apps.This is an example of which type of innovation?


A) inventive innovation
B) continuous innovation
C) discontinuous innovation
D) dynamically continuous innovation
E) continuous invention

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The stage of the new-product development process that positions and launches a new product in full-scale production and sales is referred to as


A) marketing program execution.
B) disbursement.
C) launch.
D) commercialization.
E) final distribution.

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Using an existing brand name to introduce a product that is new to the company into a totally new,unfamiliar market seems like a good idea.Several years ago,Harley-Davidson introduced perfume under the Harley-Davidson brand name and it failed quickly.This innovation strategy is known as a


A) radical invention.
B) product line extension.
C) disruptive innovation.
D) product deletion.
E) brand extension.

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