Exam 1: Understanding the Supply Chain

A) developing an internet marketing system.
B) whether to specialize in a particular market.
C) design of its global production and distribution network.
D) how to implement model changes.
E) all of the above

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A) marketing.
B) sales.
C) order management.
D) call center management.
E) All of the above are activities of CRM.

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A) order trigger.
B) production scheduling.
C) order fulfillment.
D) order entry.
E) manufacturing order analysis.

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A) receiving.
B) manufacturing and shipping.
C) production scheduling.
D) order arrival.
E) all of the above

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A) planning of internal production and storage.
B) order fulfillment.
C) supplier evaluation and selection.
D) order management.

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A) retail order receiving.
B) retail order entry.
C) retail order trigger.
D) retail order fulfillment.
E) none of the above

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A) May also be referred to as speculative processes.
B) Execution is initiated in response to customer orders.
C) At the time of execution, demand is known with certainty.
D) May also be referred to as reactive processes.
E) None of the above are accurate.

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The push/pull view of the supply chain d...

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A) order arrival.
B) production scheduling.
C) retail trigger.
D) manufacturing.
E) receiving.

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A) the processes in a supply chain are divided into 2 categories.
B) the processes in a supply chain are divided into a series of activities performed at the interface between successive stages.
C) all processes in a supply chain are initiated in response to a customer order.
D) all processes in a supply chain are performed in anticipation of customer orders.
E) None of the above are true.

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A) get the correct orders to customers by the promised due date at the lowest possible cost.
B) maintain a record of product receipt and complete payment.
C) maximize the conversion of customer arrivals to customer orders.
D) ensure that orders are quickly and accurately entered and communicated to other affected supply chain processes.
E) none of the above

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A) Customers
B) Retailers
C) Wholesalers/Distributors
D) Manufacturers
E) All of the above are stages within a typical supply chain.

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A) the point in time when the customer has access to choices and makes a decision regarding a purchase.
B) the customer informing the retailer of what they want to purchase and the retailer allocating product to the customer.
C) the process where product is prepared and sent to the customer.
D) the process where the customer receives the product and takes ownership.
E) none of the above

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A) not correlated to the value generated by the various stages of the supply chain.
B) the total profit to be shared across all supply chain stages.
C) the difference between the revenue generated from the customer and the overall cost across the supply chain.
D) the total revenue generated by the distributor stage of the supply chain.
E) B and C only

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