Exam 1: Understanding the Supply Chain

A) Customer's trip to retailer
B) Retailers
C) Manufacturers
D) Raw materials suppliers

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A) get the correct orders to customers by the promised due date at the lowest possible cost.
B) maintain a record of product receipt and complete payment.
C) maximize the conversion of customer arrivals to customer orders.
D) ensure that orders are quickly and accurately entered and communicated to other affected supply chain processes.
E) none of the above

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A) it categorizes processes based on whether they are initiated in response to or in anticipation of customer orders.
B) it specifies the roles and responsibilities of each member of the supply chain.
C) processes are identified as either reactive or speculative.
D) it focuses on processes that are external to the firm.
E) it focuses on processes that are internal to the firm.

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A) order receiving process in the replenishment cycle.
B) order fulfillment process in the replenishment cycle.
C) order entry process in the replenishment cycle.
D) order trigger process in the replenishment cycle.
E) none of the above

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A) Customer Relationship Management (CRM)
B) Internal Supply Chain Management (ISCM)
C) Supplier Relationship Management (SRM)
D) all of the above
E) none of the above

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A) the point in time when the customer has access to choices and makes a decision regarding a purchase.
B) the customer informing the retailer of what they want to purchase and the retailer allocating product to the customer.
C) the process where product is prepared and sent to the customer.
D) the process where the customer receives the product and takes ownership.
E) none of the above

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A) May also be referred to as speculative processes.
B) Execution is initiated in anticipation of customer orders.
C) At the time of execution, demand must be forecast.
D) May also be referred to as reactive processes.
E) None of the above are accurate.

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Processes in a supply chain fall into on...

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A) it categorizes processes based on whether they are initiated in response to or in anticipation of customer orders.
B) it specifies the roles and responsibilities of each member of the supply chain.
C) it clearly defines the processes involved and the owners of each process.
D) it focuses on processes that are external to the firm.
E) it focuses on processes that are internal to the firm.

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A) Internal Relationship Management (IRM)
B) External Relationship Management (ERM)
C) Supplier Relationship Management (SRM)
D) Supply Chain Relationship Management (SCRM)
E) none of the above

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A) pricing department.
B) one of the stages.
C) upper management.
D) engineering department.

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A) customer/retailer interface.
B) retailer/distributor interface.
C) distributor/manufacturer interface.
D) manufacturer/supplier interface.
E) none of the above

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A) May also be referred to as speculative processes.
B) Execution is initiated in anticipation of customer orders.
C) At the time of execution, demand must be forecast.
D) May also be referred to as reactive processes.
E) All of the above are accurate.

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A) Analysis cycle
B) Customer order cycle
C) Replenishment cycle
D) Manufacturing cycle
E) Procurement cycle

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