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Exam 7: Innovation and Change

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Question 31

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In the context of managing organizational change, which of the following is a difference between unfreezing and refreezing?

A) Unfreezing takes place only at the lower levels of an organization, whereas refreezing takes place only at the higher levels of an organization.
B) Unfreezing occurs through coercion, whereas refreezing occurs through education and communication.
C) Unfreezing is getting the people affected by change to believe that change is needed, whereas refreezing is supporting and reinforcing the new changes so that they stick.
D) Unfreezing focuses on long-term goals, whereas refreezing focuses on short-term goals.

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Question 32

Multiple Choice

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According to psychologist Kurt Lewin, managing organizational change is a basic process of _____.

A) social loafing and production blocking
B) forming, storming, norming, and performing
C) unfreezing, change intervention, and refreezing
D) coercion, appraisal, and remediation

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Question 33

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In the context of managing innovation, identify a difference between the experiential approach and the compression approach.

Gamapro, a company that manufactures gaming devices, has launched a new gaming console along with a new set of games for the new version of the console. However, the games designed for the previous versions of the consoles can also be used on the new console because of backward compatibility. Which of the following concepts does this scenario best illustrate?

The manual computer entry system for calculating employee attendance at Kartufly, an apparel retail store, has been replaced with a biometric system. In the context of innovation streams, which of the following concepts does this scenario best illustrate?

Irolt, a company that supplies fast-moving consumer durables, recruits only graduates from top business schools as management trainees in its marketing department. The company ensures that its employees are always given challenging tasks that interest them, and the employees believe that the management welcomes innovative ideas and thoughts. In the context of managing sources of innovation, which of the following concepts does this scenario best illustrate?

In the context of managing resistance to change, which of the following is an error that managers make during the unfreezing stage?

In the context of organizational development, the purpose of person-focused interventions is to:

Waltert, a cell phone manufacturer, has been the market leader in the country of Besmagia ever since cell phones were introduced in the country. None of the other domestic or foreign cell phone brands have been able to match the high quality and low price that Waltert's products offer. In the context of innovation streams, Waltert most likely has a _____.

_____ is the process used to get workers and managers to change their behaviors and work practices.

Russeng, a travel agency, had a huge setback in its business as customers started to book travel tickets online and make their own itineraries using the information available on the Internet. It failed to take the necessary corrective measures to address this issue, and this led to an overall decrease in the company's performance. This scenario best illustrates _____.

Seaneng, a company that has been manufacturing printers for computers for the past 20 years, initially specialized in dot matrix printers. However, dot matrix printers were inefficient in color printing. To overcome this disadvantage, it developed and started selling inkjet and laser printers. In the context of innovation streams, which of the following concepts does this scenario best illustrate?

Musccanic Inc., a company that manufactures microprocessors, updates the technology used in its microprocessors once every four years. A study conducted by the R&D team of the company revealed that the microprocessors' growth rate is initially slow, then becomes rapid, and eventually becomes slow again toward the end of the four-year cycle. In the context of technology cycles, this scenario best illustrates _____.

Which of the following best defines technological discontinuity?

Whilph, an automobile manufacturer, launched its new compact car. The car provides the highest mileage and has the lowest price in its market segment. In the context of innovation streams, which of the following concepts does this scenario best illustrate?

Which of the following is a difference between the inaction stage and the faulty action stage of organizational decline?

In the context of creative work environments, which of the following statements is true?

One of the reasons that organizational change efforts fail is that:

Most planning for incremental innovation:

In contrast to the experiential approach to innovation, the compression approach to innovation: