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Staff managers:


A) directly contribute to producing an organization's goods.
B) use special technical expertise to advise and support line workers.
C) look after the administration of nonprofit organizations.
D) are appointed by the stockholders.
E) elect the top managers.

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Effective managers successfully help others achieve both high performance and satisfaction in their work.

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According to Mintzberg,the interpersonal roles of a manager primarily involve:


A) the giving, receiving, and analyzing of information.
B) providing direction and instilling enthusiasm.
C) handling budgets and distributing resources.
D) making deals and forging agreements.
E) interacting with people inside and outside the work unit.

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Any inefficiency in an organization reduces the cost of production.

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_____ is the overall quality of human experiences in the workplace.


A) Productivity
B) Competency
C) Performance effectiveness
D) Quality of work life
E) Performance efficiency

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Which of the following is the defining characteristic of a free-agent economy?


A) People change jobs more often, and many work on independent contracts with a shifting mix of employers.
B) The structure is totally centralized, and the leader makes all key decisions while most communication is done by one on one conversations.
C) It consists of boundary-less organizations whose employees communicate only through the virtual media.
D) In this system, organizations are exempted from tax, given that they use ? HYPERLINK "http://en.wikipedia.org/wiki/Economic_surplus" \o "Economic surplus" ?surplus revenues? to achieve their goals rather than distribute them as profit.
E) The structure is fully functional, and it consists of long-term employees who are mostly concerned with their respective areas of interest.

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In the context of the management process,which of the following best describes the process of controlling?


A) It is the process of setting objectives and determining what should be done to accomplish them.
B) It is the process of assigning tasks, allocating resources, and coordinating work activities.
C) It is the process of arousing enthusiasm and inspiring efforts to achieve goals.
D) It is the process of measuring performance and taking action to ensure desired results.
E) It is the process of developing action priorities for accomplishing goals and plans.

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Through agenda setting,good managers develop action priorities that include goals and plans spanning long and short time frames.

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According to Mintzberg,as a monitor,a manager provides direction and instills enthusiasm.

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Which of the following is a controversial outcome closely associated with globalization?


A) Groupthink
B) Functional chimneys problem
C) Job migration
D) National barriers
E) Debt financing

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Collin,a trainee with an event management firm,was asked to coordinate the designing,production,and installment of banners and posters for an upcoming project.He was assigned a particular amount of money for this purpose.Collin completed the job in time but exhausted his resources.He made a request for additional funds to make the remaining payments to the vendors.In which of the following ways can Collin's performance be categorized?


A) Effective but not efficient
B) Effective and efficient
C) Neither effective nor efficient
D) Not effective but efficient
E) Essential but not effective

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A technical skill is the ability to:


A) work well in cooperation with other people.
B) focus on the "soft" skills at work.
C) use expertise to perform a task with proficiency.
D) think analytically and diagnose and solve complex problems.
E) manage ourselves and our relationships effectively.

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Ryan works in a private firm and manages the accounts department with a team of four junior accountants.In this scenario,Ryan be categorized as a _____.


A) line manager
B) boundary spanner
C) functional manager
D) general manager
E) nonmanagerial worker

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Which of the following statements holds true for the term self-management?


A) It is a skill that involves being able to recognize one's own strengths.
B) This skill involves ignoring one's own shortcomings.
C) It is a skill that involves taking help from others for assessing oneself realistically.
D) It involves hiring managers to help improve one's personal development.
E) This skill does not require one to be responsible for his or her actions.

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The typical characteristic of a(n) _____ is that they typically operate with a core group of full-time long-term workers supported by others who work on contracts and part-time.


A) shamrock organization
B) ad hoc team
C) combined task force
D) project team
E) joint task force

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Which of the following best describes social capital?


A) It is a unique form of ethical entrepreneurship that seeks novel ways to solve pressing social problems.
B) It is the ability to manage ourselves and our relationships effectively.
C) It is a capacity to create positive relationships with people who can help advance agendas.
D) It is the capacity to get things done with the support and help of others.
E) It is the ability to think analytically to diagnose and solve complex problems.

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Human skills are also referred to as _____ skills.


A) conceptual
B) interpersonal
C) technical
D) emotional
E) intellectual

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