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Number of fans and number of likes are typical measurements for


A) YouTube.
B) Facebook.
C) Twitter.
D) Pinterest.
E) LinkedIn.

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With ____, community members are the editors and gatekeepers of the content of a site.


A) wikis
B) podcast
C) forums
D) blogs
E) media sharing

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A podcast can be considered a social community.

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If measuring the success of failure of social media activities with KPIs, the first step is to connect KPIs with


A) profitability.
B) expenses.
C) goals.
D) the mission.
E) objectives.

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Why is green IT important?

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Green IT, or green information technolog...

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Green IT refers to a company's activities that support and sustain a healthy planet.

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Twitter is a social networking site dedicated to employment and developing a network of professionals.

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What is inbound marketing? Describe at least four areas of online marketing. Which of these would help a new start-up company and why?

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Inbound marketing is a strategy that foc...

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Firms that tend to focus on conducting e-business with other businesses are referred to as having a B2B focus.

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Standard & Poor's Web site is an example of a brokerage e-business model.

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Online booksellers that seem to be following the same business activities are said to be using a B2B business model.

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Crowdsourcing involves outsourcing tasks to another business--most often a business overseas.

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A wiki is an online collaborative working space.

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It is important not to make changes to a social media plan once it has begun.

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Describe some of the ethical and social responsibilities that a business has when doing business through the Internet.

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When doing business through the Internet...

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Academic Standard, Inc. (ASI) Academic Standard, Inc. (ASI) , sells its products through the Internet. Amanda is one of the biggest buyers of the company's products for her business. Nearly all of the interactions between Amanda's company and ASI have been electronic, saving both time and energy. Although transaction costs are reasonable, ASI has encountered financial problems with high production costs. Jonathan, a veteran employee of ASI, suggested to senior management that certain aspects of production may need to be handled by other, more efficient companies. Jonathan also suggested that the company might want to create a physical store to possibly increase its visibility and potential profits. He explained many disadvantages of operating solely through the Internet. -Refer to Academic Standard, Inc. Which of the following would not have been a disadvantage for ASI?


A) Users must have Internet access.
B) The Internet requires specialized knowledge to use.
C) The Internet is a less desirable means of communication compared to direct communication.
D) Promotional efforts may be annoying.
E) The Internet is an expensive method of promoting the firm.

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Ashley wants to increase the profits of her e-business. What two ways can she accomplish her goal of increasing profits?


A) Cutting back on expenses and increasing sales
B) Increasing the number of employees and increasing sales
C) Increasing good expenses and decreasing bad expenses
D) Expanding her Web site and increasing her inventory
E) Hiring more employees and decreasing costs

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Academic Standard, Inc. (ASI) Academic Standard, Inc. (ASI) , sells its products through the Internet. Amanda is one of the biggest buyers of the company's products for her business. Nearly all of the interactions between Amanda's company and ASI have been electronic, saving both time and energy. Although transaction costs are reasonable, ASI has encountered financial problems with high production costs. Jonathan, a veteran employee of ASI, suggested to senior management that certain aspects of production may need to be handled by other, more efficient companies. Jonathan also suggested that the company might want to create a physical store to possibly increase its visibility and potential profits. He explained many disadvantages of operating solely through the Internet. -Refer to Academic Standard, Inc. Amanda's interaction with ASI is an a example of


A) B2B.
B) B2C
C) business to supplier
D) business to customer
E) business to client

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Describe the internal and external forces that affect e-business.

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Internal forces that affect e-business i...

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