Question 1

Communication in the U.S.business world typically does not strive for clarity.

Accepted Answer

A) True 
 B)False

Question 2

In a short essay, explain how language can serve as a barrier to effective communication.

Accepted Answer

Words mean different things to different...

Question 3

In order to be sent, a message needs to be decoded.

Accepted Answer

A) True 
 B)False

Question 4

Selective perception involves deception on the part of the person sending a message.

Accepted Answer

A) True 
 B)False

Question 5

One disadvantage of verbal communication is that it is hard to get feedback.

Accepted Answer

A) True 
 B)False

Question 6

Active listening requires making super-quick judgments immediately after a person begins speaking.

Accepted Answer

A) True 
 B)False

Question 7

Which communication sequence is correct?

Accepted Answer

A)  sender ⇒ decoding ⇒ channel ⇒ encoding ⇒ receiver
B)  sender ⇒ channel ⇒ medium ⇒ decoding ⇒ receiver
C)  source ⇒ sender ⇒ encoding ⇒ decoding ⇒ receiver
D)  sender ⇒ encoding ⇒ channel ⇒ decoding ⇒ receiver

Question 8

An example of nonverbal communication is ________.

Accepted Answer

A)  an email
B)  a smile
C)  a whisper
D)  a voice mail

Question 9

Ross can create web pages that are accessible only to members of his organization on ________.

Accepted Answer

A)  an intranet
B)  an extranet
C)  an electronic data interchange
D)  a videoconference

Question 10

Verbal intonation refers to how loud the speaker speaks.

Accepted Answer

A) True 
 B)False

Question 11

The channel is the ________.

Accepted Answer

A)  actual physical product from the source that conveys a purpose
B)  person who receives the message
C)  medium that the messages travels through
D)  person who sends the message

Question 12

When information is passed to senior level managers, it is usually edited and filtered to put the speaker in the best possible light.

Accepted Answer

A) True 
 B)False

Question 13

Techniques organizations utilize to exchange standard business transaction documents, such as invoices or purchase orders, are called ________.

Accepted Answer

A)  intranets
B)  extranets
C)  electronic data interchange
D)  teleconference

Question 14

Which of the following would be most likely to be an important "knowledge" that a restaurant might make part of its knowledge management system?

Accepted Answer

A)  an employee phone list
B)  a new logo
C)  a 5-pound bag of onions
D)  a recipe for an onion tart

Question 15

Which of the following essential elements of active listening requires a listener to suspend his or her own thoughts and feelings and focus on the thoughts and feelings of the speaker?

Accepted Answer

A)  empathy
B)  intensity
C)  willingness to take responsibility for completeness
D)  acceptance

Question 16

How should a speaker respond if he feels that his message is being misunderstood?

Accepted Answer

A)  find a new listener
B)  ask the listener to summarize
C)  repeat the message word for word
D)  speak more loudly

Question 17

Listening to a singing performance on the radio allows a listener to perceive ________ forms of communication.

Accepted Answer

A)  verbal, body language, and verbal intonation as
B)  only verbal
C)  only nonverbal
D)  both verbal and nonverbal

Question 18

Which kind of electronic meeting format allows participants access to verbal communication that includes voice intonation but no body language?

Accepted Answer

A)  teleconferencing
B)  videoconferencing
C)  electronic data interchange
D)  face-to-face meeting

Question 19

Language that is acceptable for one audience can be a barrier to effective communication for another audience.

Accepted Answer

A) True 
 B)False

Question 20

Skills, attitudes, knowledge, and social cultural systems affect ________.

Accepted Answer

A)  the sender only
B)  the receiver only
C)  neither the sender nor the receiver
D)  both the sender and the receiver

Exam 13: Communication and Information

Verbal intonation refers to how loud the speaker speaks.

Correct AnswerverifiedShow Answer

An example of nonverbal communication is ________.

Correct AnswerverifiedShow Answer

Active listening requires making super-quick judgments immediately after a person begins speaking.

Correct AnswerverifiedShow Answer

When information is passed to senior level managers, it is usually edited and filtered to put the speaker in the best possible light.

Correct AnswerverifiedShow Answer

Skills, attitudes, knowledge, and social cultural systems affect ________.

Correct AnswerverifiedShow Answer

The channel is the ________.

Correct AnswerverifiedShow Answer

Which of the following would be most likely to be an important "knowledge" that a restaurant might make part of its knowledge management system?

Correct AnswerverifiedShow Answer

Selective perception involves deception on the part of the person sending a message.

Correct AnswerverifiedShow Answer

One disadvantage of verbal communication is that it is hard to get feedback.

Correct AnswerverifiedShow Answer

Ross can create web pages that are accessible only to members of his organization on ________.

Correct AnswerverifiedShow Answer

How should a speaker respond if he feels that his message is being misunderstood?

Correct AnswerverifiedShow Answer

Language that is acceptable for one audience can be a barrier to effective communication for another audience.

Correct AnswerverifiedShow Answer

Which of the following essential elements of active listening requires a listener to suspend his or her own thoughts and feelings and focus on the thoughts and feelings of the speaker?

Correct AnswerverifiedShow Answer

In order to be sent, a message needs to be decoded.

Correct AnswerverifiedShow Answer

Which kind of electronic meeting format allows participants access to verbal communication that includes voice intonation but no body language?

Correct AnswerverifiedShow Answer

Listening to a singing performance on the radio allows a listener to perceive ________ forms of communication.

Correct AnswerverifiedShow Answer

Communication in the U.S.business world typically does not strive for clarity.

Correct AnswerverifiedShow Answer

Techniques organizations utilize to exchange standard business transaction documents, such as invoices or purchase orders, are called ________.

Correct AnswerverifiedShow Answer

Which communication sequence is correct?

Correct AnswerverifiedShow Answer

In a short essay, explain how language can serve as a barrier to effective communication.

Correct AnswerverifiedWords mean different things to different...View AnswerShow Answer

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Words mean different things to different...
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