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Exam 2: Focusing on Interpersonal and Group Communication

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Question 21

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Describe five positive group roles. How does their presence in a group help counteract negative roles that might emerge?

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The five positive group roles are the fo...

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Question 22

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Electronic meetings allow companies to reduce travelbudgets, save professional time, and minimize the environmentalimpact caused by travel.

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Question 23

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_____ representsthe collective opinion of a group, or the informalrule that all team members can live with at least 70%of what is agreed upon.

In a flat organizational structure, communicatingup and down in a top-heavy hierarchybecomes more important than communicating across the organization chart.

Many bad listening habits develop simply becausethe speed of spoken messages is much faster than ourability to receive and process them.

Janet is the manager of Printennia, a content writing firm. During a project briefing session, Janet turned to her subordinate, Juan, and said, "Don't be late for work." Although Janet did not say it verbally, she implied that Juan is not dependable, and she assumed that Juan understood what she was implying. In this scenario, Janet tried to express her message through _____.

Which of the following statements is true about nonverbal messages?

Discuss in detail the advantages and disadvantages of electronic meetings.

Discuss in detail the situational leadership model developed byPaulHersey and Kenneth Blanchard.

Which of the following is an accurate statement about casual listening?

A(n) _____ is an emotional response one gets in a communication interactionthat has either a positive or negative effect on feelings about oneselfand others.

Large organizational groupings are more flexible than teams because they can be assembled, deployed, refocused, and disbanded more quickly.

In Total Quality Management (TQM) programs, the emphasis is on:

Team Formation and Operation​Juanita has just been asked to head up a cross-functional team at work, assuming a directive role. Members of her team exhibit various behaviors:​Tom speaks long and oftenRobert tries to keep tensions lowJim is never preparedMonica constantly complainsKumar tries to make sure everyone is heard​As they meet the first couple of times, Tom and Monica push to develop strategies to achieve their goals. Discuss the various negative and positive roles found in the group. In what ways can the negative roles be diminished At what stage are Tom and Monica trying to operate, and what stages and work need to be done before strategies are developed?

Supportive behavior is characterizedby a leader's giving detailed rules and instructionsand monitoring closely that they are followed.

In effective groups, participants _____.

How didDouglas McGregor attempt todistinguish between theolder, traditional view and the more contemporary view about workforce motivation?

Effective Communication with Telecommuter​​Sue has worked from home for four years, taking phone orders for a national catalog retailer. Sue feels unappreciated for her efforts and detached from the management and coworkers. In the past, Sue had been very efficient, responsible, on-time, and reliable. Lately, however, her performance has faltered. Monitors listening in to her calls find she is not selling the new additional products as it is required. Using the theories discussed in the chapter, how would you as Sue's supervisor motivate her to increase her productivity and satisfaction?

A _____ brings togetheremployees from various departments to solve a varietyof problems such as, productivity issues, contractestimations and planning, and multidepartmentdifficulties.

What are the characteristics of nonverbal messages?