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Which of the following BEST describes a mission?


A) An objective that a business hopes and plans to achieve
B) A broad set of organizational plans for implementing decisions made for achieving organizational goals
C) The shared experiences, stories, beliefs, and norms that characterize an organization
D) An organization's statement of how it will achieve its purpose in the environment in which it conducts business
E) An organization's competitive standing in the marketplace

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Which type of manager is responsible for implementing the strategies,policies,and decisions made by top managers?


A) First-line manager
B) Middle manager
C) Supervisory manager
D) Office manager
E) Financial managers

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Describe and discuss the three levels of management and their roles in the organization.

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A key role of top managers is mentoring and developing those who work for them.Top managers are responsible for the overall performance and effectiveness of the firm.This is done by setting general policies,formulating strategies and approving all significant decisions.Top managers also represent the company in dealings with other firms and the government.Middle managers are responsible for implementing the strategies set by top managers,and working towards those goals.First line managers supervise the work of employees who report to them,and ensure employees understand and are trained in company policies and procedures.

Fostering new ideas and innovation and resolving conflicts within a department is a responsibility under which managerial role?


A) Interpersonal
B) Resource allocator
C) Decisional
D) Disturbance handler
E) Informational

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Discuss how new technologies have shaped management communication and decision-making skills.

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One significant issue facing tomorrow's ...

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Business strategy focuses on improving the company's competitive position.

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Corporate culture is largely a result of state and local laws and regulations.

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Increasing sales by 4 percent in the next six months would be an example of an intermediate goal.

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Managers have many roles within the organization.Discuss the interpersonal roles of managers and how those roles affect the organization.

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Three interpersonal roles are inherent i...

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What is SWOT analysis?

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After strategic goals have been set,orga...

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Corporate culture influences management's philosophy,style,and behavior.

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When conducting a SWOT analysis of an organization,which question can help management brainstorm for the threats section of the analysis?


A) What external changes present interesting possibilities?
B) What aspect of the organization's vision can be altered?
C) What necessary skills do the organization's employees currently lack?
D) What does the organization offer that makes it stand out from other organizations?
E) What external economic forces can affect the organization's bottom line?

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What type of analysis focuses on external factors?


A) Organizational analysis
B) Governmental analysis
C) Environmental analysis
D) Functional analysis
E) Financial analysis

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The marketing manager wants to increase regional sales by 2 percent each quarter over the next year.This is an example of what kind of goal?


A) Long-term
B) Intermediate
C) Short-term
D) Strategic
E) Tactical

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C

When conducting a SWOT analysis of an organization,which question can help management brainstorm for the strengths section of the analysis?


A) What external changes present interesting possibilities?
B) What aspect of the organization's vision can be altered?
C) What necessary skills do the organization's employees currently lack?
D) What does the organization offer that makes it stand out from other organizations?
E) What external economic forces can affect the organization's bottom line?

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D

Differentiate among strategic,tactical,and operational plans.

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Strategic plans reflect decisions about ...

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Which of the following is TRUE about corporate culture?


A) It can direct employees' efforts toward goals.
B) It is usually determined by outside forces.
C) It cannot be changed.
D) It is easy to change.
E) It rarely affects newcomers in an organization.

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An accountant's ability to audit a company's records is an example of what type of skills?


A) Motor skills
B) Technical skills
C) Human relations skills
D) Conceptual skills
E) Decision-making skills

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Which level of management sets general policies,formulates strategies,approves all significant decisions,and represents the company in dealings with other firms and with government bodies?


A) Operations managers
B) Production managers
C) Top managers
D) Middle managers
E) First-line managers

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Discuss the four main purposes of organizational goal setting.

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Goal setting provides direction and guid...

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