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Exam 13: Groups and Teams: Increasing Cooperation, Reducing Conflict

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Question 41

Multiple Choice

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Administrative oversight given to self-managed teams does NOT typically include

A) work scheduling.
B) customer interaction.
C) shop-floor procedures.
D) customer service.
E) hiring and firing.

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Question 42

Multiple Choice

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Ronin is on a(n) ________ team that consists of members who work together over time and distance via electronic media to combine effort and achieve common goals.

A) remote
B) E-
C) self-managed
D) virtual
E) quality improvement

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Question 43

Multiple Choice

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Bruce, whose primary job is supervising a small production group, is not getting cooperation from all members on the cross-functional team he leads. In particular, Keylani, a senior marketing manager, seems to resist his direction and tries to influence team members to go in another direction. The source of conflict in this case may be

A team composed of people from different departments who are pursuing a common objective is called a ________. For example, Hasbro may bring together employees from manufacturing, design, sales, marketing, and market research to brainstorm new board games for adults.

This question contains two parts; be sure to answer both. First, name at least four of the major considerations when building a group into an effective team. Next, imagine that you are building a team of eight people who will design a new type of baby stroller with a built-in entertainment system that will allow the baby to listen to music. Explain how you would apply each of these considerations as you build your team.

Lamar led a team that just finished up a very challenging research project that will assist management in developing long-range plans. Despite the stress of the past few months, most participants seem sad the project ended. Now Lamar should

Which of the following is NOT a benefit of teamwork in an organization?

Brad proposed the purchase of a new Toshiba copier to his boss, Chin. Chin said that he has always used and liked Xerox copiers, but when he thinks about it later, he realizes he does not really feel strongly about the brand of copy machine used in the office. Chin should probably adopt a(n) ________ conflict-handling style when trying to resolve this matter with Brad.

A(n) ________ group is created to do something productive for the organization and is headed by a leader. For example, this group may be created to develop a new line of skin-care products specifically for people with sensitive skin.

Devil's advocacy is the process of assigning someone to play the role of critic to voice possible objections to a proposal.

During the ________ stage of team development, close relationships develop as unity and harmony emerge.

Which of the following is an example of a dysfunctional conflict?

Which of the following is NOT a characteristic of teamwork?

In which of the following conditions should constructive conflict be stimulated?

Self-managed teams are groups of workers who have been given ________ for their task domains.

Ricky told his team that he is moving forward with a change to the bonus structure, despite vocal objections from several team members. Ricky is using the ________ conflict-handling style.

Roseanna asked Henry, one of her team members, to purposefully think of and voice criticisms as the group discussed a popular idea to open a branch office in another state. This is an example of the use of

At which stage in Tuckman's Model, is trust low?

How is collaboration different from teamwork?

When Men's Wearhouse fired a salesperson who wasn't sharing walk-in customer traffic, and total clothing sales volume among all salespeople increased significantly, the company