Question 1

Subtle yet persistent forms of workplace incivility do not constitute psychological harassment.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following tends to result in increased continuance commitment?

Accepted Answer

A)  Corporate leaders demonstrate increasing trust in employees.
B)  The company helps employees learn more about the organization through departmental visits and special seminars on company products.
C)  Employees receive low interest loans and other incentives from their employer that make it costly for them to quit.
D)  The company's values are similar to the employee's personal values.
E)  All of the answers are correct.

Question 3

Universal Broadcasting Corp.is concerned about losing some of its best technical staff to competitors.Senior executives have decided that the best way to build a loyal work force is to introduce a deferred profit-sharing plan.Employees would receive half of each year's profit share at the end of the year,but the other half would be paid out over the next two years as trailers.Anyone who leaves,other than due to retirement or layoffs,would forfeit some or all of the deferred payments.Explain what effect this plan may have on organizational commitment and employee behaviours.

Accepted Answer

This scenario describes a classic form o...

Question 4

According to the employee-customer-profit-chain model:

Accepted Answer

A)  employees believe it is in their best interest to remain with the organization.
B)  employees who are satisfied with their jobs are less likely to quit.
C)  higher customer satisfaction results in repeat business and higher profits for the organization.
D)  all of the above.
E)  both 'B' and 'C'

Question 5

Emotional exhaustion,cynicism,and reduced efficacy are characteristics of:

Accepted Answer

A)  eustress.
B)  job burnout.
C)  hypertension.
D)  low motivation.
E)  workaholism.

Question 6

For many years,a financial investment firm focused on cognitive intelligence to promote the best employees into management positions.These people proved to be very good at derivatives and other forms of financial analysis.Now,some executives believe that the investment firm should promote people into management based more on their emotional intelligence.Explain why emotional intelligence might be a good (or better)predictor of management ability than the employee's cognitive intelligence.

Accepted Answer

To answer this question,students need to...

Question 7

People are consciously aware of most emotions they experience.

Accepted Answer

A) True 
 B)False

Question 8

Which of these jobs would normally require emotional labour?

Accepted Answer

A)  Bank teller
B)  Bill collector
C)  Funeral director
D)  Disney World employee dressed up as Mickey Mouse
E)  All of the answers are correct

Question 9

People who are optimistic and confident are:

Accepted Answer

A)  less likely to experience stress.
B)  more likely to experience job burnout.
C)  less likely to experience eustress.
D)  more likely to experience stress.
E)  are more likely to experience job burnout AND eustress.

Question 10

Attitudes represent a cluster of beliefs,motivation and feelings about an attitude object.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following statements about work attitudes and behaviour is FALSE?

Accepted Answer

A)  Our beliefs about someone represent the best predictor in the attitude model of our behaviour toward that person.
B)  In some circumstances,our behaviours towards an attitude object cause us to change our attitudes towards that object.
C)  People with the same behavioural intentions toward an attitude object might engage in different behaviours toward that object.
D)  Two employees with the same feelings towards an attitude object might form different intentions towards that object.
E)  Work attitudes can predict employee behaviour to some extent.

Question 12

People who lack energy,feel tired,and think their emotional resources are depleted:

Accepted Answer

A)  are in the final stages of workaholism.
B)  have a Type B behaviour pattern.
C)  are experiencing the final stage of job burnout.
D)  will probably engage in workplace aggression unless they soon manage the stress.
E)  are experiencing the first stage of job burnout.

Question 13

Which of the following is a source of stress in the workplace?

Accepted Answer

A)  Sexual harassment
B)  Psychological harassment
C)  Low task control
D)  Work overload
E)  All of these statements are sources of workplace stress

Question 14

Which of these statements represents the feeling dimension of attitudes?

Accepted Answer

A)  I don't like how my boss treats his employees.
B)  I want to transfer out of this department to get away from this manager.
C)  My supervisor barks at his employees in public.
D)  I intend to tell the human resource manager that my supervisor should be demoted.
E)  All of the answers are correct.

Question 15

Strong emotions trigger our conscious awareness of a threat or opportunity in the external environment.

Accepted Answer

A) True 
 B)False

Question 16

The uncomfortable tension felt when our behaviour and attitudes are inconsistent with each other is called:

Accepted Answer

A)  cognitive distance.
B)  emotional intelligence.
C)  cognitive justification.
D)  cognitive dissonance.
E)  neglect.

Question 17

Give two reasons why employee involvement tends to increase organizational commitment.

Accepted Answer

One reason why employee involvement incr...

Question 18

________ are brief physiological,behavioural,and psychological experiences directed toward someone or something that put people in a state of readiness.

Accepted Answer

A)  Attitudes
B)  Perceptions
C)  Behavioural intentions
D)  Emotions
E)  Most forms of organizational commitment

Question 19

People tend to have high __________ when their personality includes optimism,confidence,and a positive emotional state.

Accepted Answer

A)  emotional exhaustion
B)  emotional stability
C)  job boredom
D)  strain-based conflict
E)  workaholism (work addicts)

Question 20

Emotional intelligence is a set of abilities.

Accepted Answer

A) True 
 B)False

Exam 4: Workplace Emotions, Attitudes, and Stress

Which of these jobs would normally require emotional labour?

Correct Answer
verified

________ are brief physiological,behavioural,and psychological experiences directed toward someone or something that put people in a state of readiness.

Correct Answer
verified

Strong emotions trigger our conscious awareness of a threat or opportunity in the external environment.

Correct Answer
verified

Which of these statements represents the feeling dimension of attitudes?

Correct Answer
verified

Emotional exhaustion,cynicism,and reduced efficacy are characteristics of:

Correct Answer
verified

People who are optimistic and confident are:

Correct Answer
verified

Give two reasons why employee involvement tends to increase organizational commitment.

Correct Answer
verified
One reason why employee involvement incr...
View Answer

Subtle yet persistent forms of workplace incivility do not constitute psychological harassment.

Correct Answer
verified

According to the employee-customer-profit-chain model:

Correct Answer
verified

Emotional intelligence is a set of abilities.

Correct Answer
verified

Which of the following statements about work attitudes and behaviour is FALSE?

Correct Answer
verified

Which of the following tends to result in increased continuance commitment?

Correct Answer
verified

People are consciously aware of most emotions they experience.

Correct Answer
verified

People who lack energy,feel tired,and think their emotional resources are depleted:

Correct Answer
verified

Correct Answer
verified
This scenario describes a classic form o...
View Answer

Correct Answer
verified
To answer this question,students need to...
View Answer

Which of the following is a source of stress in the workplace?

Correct Answer
verified

People tend to have high __________ when their personality includes optimism,confidence,and a positive emotional state.

Correct Answer
verified

Attitudes represent a cluster of beliefs,motivation and feelings about an attitude object.

Correct Answer
verified

The uncomfortable tension felt when our behaviour and attitudes are inconsistent with each other is called:

Correct Answer
verified

Exam 4: Workplace Emotions, Attitudes, and Stress

Which of these jobs would normally require emotional labour?

Correct AnswerverifiedShow Answer

________ are brief physiological,behavioural,and psychological experiences directed toward someone or something that put people in a state of readiness.

Correct AnswerverifiedShow Answer

Strong emotions trigger our conscious awareness of a threat or opportunity in the external environment.

Correct AnswerverifiedShow Answer

Which of these statements represents the feeling dimension of attitudes?

Correct AnswerverifiedShow Answer

Emotional exhaustion,cynicism,and reduced efficacy are characteristics of:

Correct AnswerverifiedShow Answer

People who are optimistic and confident are:

Correct AnswerverifiedShow Answer

Give two reasons why employee involvement tends to increase organizational commitment.

Correct AnswerverifiedOne reason why employee involvement incr...View AnswerShow Answer

Subtle yet persistent forms of workplace incivility do not constitute psychological harassment.

Correct AnswerverifiedShow Answer

According to the employee-customer-profit-chain model:

Correct AnswerverifiedShow Answer

Emotional intelligence is a set of abilities.

Correct AnswerverifiedShow Answer

Which of the following statements about work attitudes and behaviour is FALSE?

Correct AnswerverifiedShow Answer

Which of the following tends to result in increased continuance commitment?

Correct AnswerverifiedShow Answer

People are consciously aware of most emotions they experience.

Correct AnswerverifiedShow Answer

People who lack energy,feel tired,and think their emotional resources are depleted:

Correct AnswerverifiedShow Answer

Correct AnswerverifiedThis scenario describes a classic form o...View AnswerShow Answer

Correct AnswerverifiedTo answer this question,students need to...View AnswerShow Answer

Which of the following is a source of stress in the workplace?

Correct AnswerverifiedShow Answer

People tend to have high __________ when their personality includes optimism,confidence,and a positive emotional state.

Correct AnswerverifiedShow Answer

Attitudes represent a cluster of beliefs,motivation and feelings about an attitude object.

Correct AnswerverifiedShow Answer

The uncomfortable tension felt when our behaviour and attitudes are inconsistent with each other is called:

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
One reason why employee involvement incr...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
This scenario describes a classic form o...
View Answer

Correct Answer
verified
To answer this question,students need to...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified