Question 1

Core processes are business processes,such as manufacturing goods,selling products,and providing services that make up the primary activities in a value chain.

Accepted Answer

A) True 
 B)False

Question 2

What is the difference between the As-Is process model and the To-Be process model?

Accepted Answer

A)   The As-Is process model begins with what the process problem is,and the To-Be process model displays how the problem will be solved
B)   The process models are not related
C)   Both process models determine when to solve the problem
D)   The As-Is process model begins with where to implement the solution,and the To-Be process model displays why the problem needs to be fixed

Question 3

Which term is used to describe the ease with which people perform transactions and/or find information?

Accepted Answer

A)   Usability
B)   Customer satisfaction
C)   Financial
D)   Conversion rates

Question 4

At which level do managers develop the overall business strategies and monitor the performance of the organization and the competitive business environment?

Accepted Answer

A)   Operational
B)   Strategic
C)   Managerial
D)   Communications

Question 5

Which of the below offers a disadvantage for working virtually?

Accepted Answer

A)   Increases in worker productivity
B)   Increases in feelings of seclusion
C)   Decreases in expenses for the company
D)   Alleviation of congested roadways

Question 6

The manipulation of information to create business intelligence in support of strategic decision making is referred to as OLTP or online transaction processing.

Accepted Answer

A) True 
 B)False

Question 7

What continuously changing and provides business solutions to ever-changing business operations?

Accepted Answer

A)   Static process
B)   Dynamic process
C)   Sales process
D)   Customer service process

Question 8

Operational business processes are semi-dynamic,semi-routine,monthly business processes such as resource allocation,sales strategy,or manufacturing process improvements.

Accepted Answer

A) True 
 B)False

Question 9

Operational business processes are static,routine,daily business processes such as stocking inventory,checking out customers,or daily opening and closing processes.

Accepted Answer

A) True 
 B)False

Question 10

What is represented by arrows in a business process model?

Accepted Answer

A)   BPMN event
B)   BPMN activity
C)   BPMN flow
D)   BPMN gateway

Question 11

What does usability effectiveness MIS metrics measure?

Accepted Answer

A)   The ease with which people perform transactions and find information
B)   The number of customers an organization "touches" for the first time and persuades to purchase its products or services
C)   The amount of time a system takes to perform a transaction
D)   The number of hours a system is available for users

Question 12

What are the quantifiable metrics a company uses to evaluate progress toward critical success factors?

Accepted Answer

A)   ROI
B)   CSF
C)   KPI
D)   None of these choices

Question 13

CSF's and KPI's are the two core metrics used within a business to track progress or success.What is the relationship between CSFs and KPIs?

Accepted Answer

A)   CSF's are business strategy elements where KPI's measure the progress of the CSF's.
B)   CSF's build the business environment where KPI's explain how to build the CSF's.
C)   KPI's are used first where CSF's are applied after.
D)   KPI's promote employees on their performance where CSF's demote employees based on their performance level.

Question 14

Return on investment indicates the earning power of a project.

Accepted Answer

A) True 
 B)False

Question 15

Which of the below key terms represents the types of decisions made at the operational,managerial,and strategic levels of a company?

Accepted Answer

A)   Structured decisions
B)   Unstructured decisions
C)   Semi-structured decisions
D)   All of these choices

Question 16

A business process patent is a patent that protects a specific set of procedures for conducting a particular business activity.

Accepted Answer

A) True 
 B)False

Question 17

What types of business decisions would an EIS use AI for?

Accepted Answer

A)   Semi-structured decisions
B)   Multi-structured decisions
C)   Structured decisions
D)   Unstructured decisions

Question 18

What are measurements that evaluate results to determine whether a project is meeting its goals?

Accepted Answer

A)   ROI
B)   Metrics
C)   Best practices
D)   KPI

Question 19

Redundancy occurs when a task or activity is never repeated.

Accepted Answer

A) True 
 B)False

Question 20

A business management system is a graphic description of a process,showing the sequence of process tasks,which is developed for a specific purpose and from a selected viewpoint.

Accepted Answer

A) True 
 B)False

Exam 2: Decisions Processes: Value Driven Business

What does usability effectiveness MIS metrics measure?

Correct AnswerverifiedShow Answer

Operational business processes are static,routine,daily business processes such as stocking inventory,checking out customers,or daily opening and closing processes.

Correct AnswerverifiedShow Answer

CSF's and KPI's are the two core metrics used within a business to track progress or success.What is the relationship between CSFs and KPIs?

Correct AnswerverifiedShow Answer

Operational business processes are semi-dynamic,semi-routine,monthly business processes such as resource allocation,sales strategy,or manufacturing process improvements.

Correct AnswerverifiedShow Answer

Redundancy occurs when a task or activity is never repeated.

Correct AnswerverifiedShow Answer

What is represented by arrows in a business process model?

Correct AnswerverifiedShow Answer

Which term is used to describe the ease with which people perform transactions and/or find information?

Correct AnswerverifiedShow Answer

Return on investment indicates the earning power of a project.

Correct AnswerverifiedShow Answer

A business management system is a graphic description of a process,showing the sequence of process tasks,which is developed for a specific purpose and from a selected viewpoint.

Correct AnswerverifiedShow Answer

Which of the below offers a disadvantage for working virtually?

Correct AnswerverifiedShow Answer

Which of the below key terms represents the types of decisions made at the operational,managerial,and strategic levels of a company?

Correct AnswerverifiedShow Answer

At which level do managers develop the overall business strategies and monitor the performance of the organization and the competitive business environment?

Correct AnswerverifiedShow Answer

What continuously changing and provides business solutions to ever-changing business operations?

Correct AnswerverifiedShow Answer

What types of business decisions would an EIS use AI for?

Correct AnswerverifiedShow Answer

Core processes are business processes,such as manufacturing goods,selling products,and providing services that make up the primary activities in a value chain.

Correct AnswerverifiedShow Answer

What are measurements that evaluate results to determine whether a project is meeting its goals?

Correct AnswerverifiedShow Answer

A business process patent is a patent that protects a specific set of procedures for conducting a particular business activity.

Correct AnswerverifiedShow Answer

What are the quantifiable metrics a company uses to evaluate progress toward critical success factors?

Correct AnswerverifiedShow Answer

What is the difference between the As-Is process model and the To-Be process model?

Correct AnswerverifiedShow Answer

The manipulation of information to create business intelligence in support of strategic decision making is referred to as OLTP or online transaction processing.

Correct AnswerverifiedShow Answer

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