Question 1

Trust is based on _______,which can be enhanced by showing professionalism,technical ability,and good business sense.

Accepted Answer

A)  cooperation
B)  credibility
C)  unity
D)  honesty
E)  cohesiveness

Question 2

_________,the second stage of team development,is characterized by the emergence of individual personalities and roles and conflicts within the group.

Accepted Answer

A)  Norming
B)  Forming
C)  Storming
D)  Performing
E)  Adjourning

Question 3

At one GE factory,teamwork resulted in a workforce that was 20% more productive than comparable GE workforces elsewhere.This is an example of increased productivity,an advantage of teamwork.

Accepted Answer

A) True 
 B)False

Question 4

The norming stage of team development generally does not last long.

Accepted Answer

A) True 
 B)False

Question 5

Conflict is not beneficial for organizations.

Accepted Answer

A) True 
 B)False

Question 6

______ is the process of having two people or groups play opposing roles in a debate to better understand a proposal.

Accepted Answer

A)  The dialectic method
B)  Positive conflict
C)  Devil's advocacy
D)  Groupthink
E)  Storming

Question 7

Teamwork increases costs and destructive internal competition.

Accepted Answer

A) True 
 B)False

Question 8

Accommodating discourages cooperation so the desires of the other party are unable to prevail.

Accepted Answer

A) True 
 B)False

Question 9

All except which one of the following helps to build trust on a team?

Accepted Answer

A)  Be candid about limitations.
B)  Be available and coachable.
C)  Delegate and listen.
D)  Be unpredictable.
E)  Be impartial.

Question 10

Many groups stall in the storming stage of group development.

Accepted Answer

A) True 
 B)False

Question 11

In which of the following conditions should constructive conflict be stimulated?

Accepted Answer

A)  Managers want to achieve work objectives.
B)  The group seems to have inertia and be apathetic.
C)  The group is adapting to change.
D)  Managers are in charge of self-managed teams.
E)  There is a lot of internal competition.

Question 12

Teamwork improves quality,speed,workplace cohesiveness,and productivity.

Accepted Answer

A) True 
 B)False

Question 13

Nordstrom department store chain emphasizes the great lengths to which it goes in customer service,an example of which reason to enforce norms?

Accepted Answer

A)  to clarify role expectations
B)  to emphasize the organization's central values
C)  to create cohesiveness
D)  to help the group survive
E)  to help individuals avoid embarrassing situations

Question 14

Someone at a team meeting who says,"Let's hear from those who oppose this plan," is performing a ______ role.

Accepted Answer

A)  task
B)  social
C)  coordinator
D)  reorientation
E)  maintenance

Question 15

The tendency of a group or team to stick together is known as cohesiveness.

Accepted Answer

A) True 
 B)False

Question 16

Workplace performance is maximized when _____.

Accepted Answer

A)  conflict is at a moderate level
B)  conflict is at a very low level
C)  conflict is absent
D)  conflict is at a high level
E)  conflict occurs only at nonmanagerial levels

Question 17

Quality circles are not the same as continuous improvement teams.

Accepted Answer

A) True 
 B)False

Question 18

The conflict-handling style in which a person neglects their own concerns and allows the concerns of another to prevail is known as _____.

Accepted Answer

A)  forcing
B)  avoiding
C)  accommodating
D)  collaborating
E)  compromising

Question 19

Roles are socially determined expectations of how an individual should behave in a specific position.

Accepted Answer

A) True 
 B)False

Question 20

A task role consists of behavior that fosters constructive relationships among team members.

Accepted Answer

A) True 
 B)False

Exam 13: Groups and Teams: Increasing Cooperation,reducing Conflict

Teamwork increases costs and destructive internal competition.

Correct AnswerverifiedShow Answer

Accommodating discourages cooperation so the desires of the other party are unable to prevail.

Correct AnswerverifiedShow Answer

Someone at a team meeting who says,"Let's hear from those who oppose this plan," is performing a ______ role.

Correct AnswerverifiedShow Answer

______ is the process of having two people or groups play opposing roles in a debate to better understand a proposal.

Correct AnswerverifiedShow Answer

Many groups stall in the storming stage of group development.

Correct AnswerverifiedShow Answer

Trust is based on _______,which can be enhanced by showing professionalism,technical ability,and good business sense.

Correct AnswerverifiedShow Answer

Teamwork improves quality,speed,workplace cohesiveness,and productivity.

Correct AnswerverifiedShow Answer

Roles are socially determined expectations of how an individual should behave in a specific position.

Correct AnswerverifiedShow Answer

All except which one of the following helps to build trust on a team?

Correct AnswerverifiedShow Answer

The tendency of a group or team to stick together is known as cohesiveness.

Correct AnswerverifiedShow Answer

_________,the second stage of team development,is characterized by the emergence of individual personalities and roles and conflicts within the group.

Correct AnswerverifiedShow Answer

At one GE factory,teamwork resulted in a workforce that was 20% more productive than comparable GE workforces elsewhere.This is an example of increased productivity,an advantage of teamwork.

Correct AnswerverifiedShow Answer

In which of the following conditions should constructive conflict be stimulated?

Correct AnswerverifiedShow Answer

Nordstrom department store chain emphasizes the great lengths to which it goes in customer service,an example of which reason to enforce norms?

Correct AnswerverifiedShow Answer

Quality circles are not the same as continuous improvement teams.

Correct AnswerverifiedShow Answer

The norming stage of team development generally does not last long.

Correct AnswerverifiedShow Answer

A task role consists of behavior that fosters constructive relationships among team members.

Correct AnswerverifiedShow Answer

Conflict is not beneficial for organizations.

Correct AnswerverifiedShow Answer

Workplace performance is maximized when _____.

Correct AnswerverifiedShow Answer

The conflict-handling style in which a person neglects their own concerns and allows the concerns of another to prevail is known as _____.

Correct AnswerverifiedShow Answer

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