Question 1

Quality is a critical element of operations management.

Accepted Answer

A) True 
 B)False

Question 2

Service businesses cannot incorporate quality standards.

Accepted Answer

A) True 
 B)False

Question 3

To receive a haircut,you generally have to go to a barbershop or salon.To which of the following characteristics does this pertain?

Accepted Answer

A)   Uniformity of inputs
B)   Uniformity of outputs
C)   Labor required
D)   Measurement of productivity
E)   Nature and consumption of output

Question 4

What mistake did McKing make in approaching the introduction of pizza?

Accepted Answer

McKing failed to consider oper...

Question 5

Intermittent organizations typically use the fixed-position layout.

Accepted Answer

A) True 
 B)False

Question 6

To ensure quality and efficiency,operations managers take ________ at various points in the transformation process and compare them to established standards.

Accepted Answer

A)   breaks
B)   adjustments
C)   calculations
D)   marketing research
E)   feedback

Question 7

A company that uses a fixed-position layout is often called a project organization because it is involved in large,complex projects.

Accepted Answer

A) True 
 B)False

Question 8

A planning system that schedules the precise quantity of materials needed for production is called a just-in-time system.

Accepted Answer

A) True 
 B)False

Question 9

How could this product introduction have been coordinated to avoid the problems that were encountered?

Accepted Answer

Introduction of this product could have ...

Question 10

Operations management has the primary responsibility for

Accepted Answer

A)   determining customer wants and needs.
B)   conducting research on goods/service feasibility.
C)   creating products that satisfy customers.
D)   developing an appropriate distribution system.
E)   deciding what promotional activities will be best.

Question 11

What is the economic order quantity model?

Accepted Answer

To control the number of items maintaine...

Question 12

How have computers and robots influenced the operations of business?

Accepted Answer

Technological developments like computer...

Question 13

A primary reason for using standardization is to

Accepted Answer

A)   reduce production costs.
B)   increase consumer options.
C)   reduce product quality.
D)   increase variations.
E)   foster creativity.

Question 14

Why do the products of service providers tend to be more customized than those of manufacturers?

Accepted Answer

A)   Differing customers have differing needs
B)   Because all customers are the same
C)   Technological innovations have reduced variability
D)   There is more capital required in service provision
E)   It is easy to measure productivity

Question 15

If you were an executive at McKing,how would you proceed with the introduction of pizza into the restaurants?

Accepted Answer

Students' answers will vary,bu...

Question 16

Compared to service providers,manufacturers generally

Accepted Answer

A)   are more labor intensive.
B)   are more capital intensive.
C)   customize their outputs.
D)   have difficulty measuring productivity.
E)   produce intangible outputs.

Question 17

Quality

Accepted Answer

A)   is a concern only for manufacturing companies.
B)   is a concern only for service providers.
C)   refers to the price charged for a product.
D)   is a critical element of operations management.
E)   depends on employees' perceptions.

Question 18

Production refers to all the activities involved in producing products,while operations refers to the physical process of transforming resources into goods and services.

Accepted Answer

A) True 
 B)False

Question 19

Within organizations,purchasing is also referred to as

Accepted Answer

A)   consumption.
B)   disposition.
C)   acquisitions.
D)   procurement.
E)   budgeting.

Question 20

A hospital having an x-ray,obstetrics,emergency room,and other units probably would best be classified as a(n)

Accepted Answer

A)   intermittent organization.
B)   project organization.
C)   continuous manufacturing organization.
D)   fixed organization.
E)   HMO.

Exam 8: Managing Service and Manufacturing Operations

What mistake did McKing make in approaching the introduction of pizza?

Correct AnswerverifiedMcKing failed to consider oper...View AnswerShow Answer

A planning system that schedules the precise quantity of materials needed for production is called a just-in-time system.

Correct AnswerverifiedShow Answer

Within organizations,purchasing is also referred to as

Correct AnswerverifiedShow Answer

A primary reason for using standardization is to

Correct AnswerverifiedShow Answer

To receive a haircut,you generally have to go to a barbershop or salon.To which of the following characteristics does this pertain?

Correct AnswerverifiedShow Answer

Why do the products of service providers tend to be more customized than those of manufacturers?

Correct AnswerverifiedShow Answer

What is the economic order quantity model?

Correct AnswerverifiedTo control the number of items maintaine...View AnswerShow Answer

How have computers and robots influenced the operations of business?

Correct AnswerverifiedTechnological developments like computer...View AnswerShow Answer

Quality is a critical element of operations management.

Correct AnswerverifiedShow Answer

Operations management has the primary responsibility for

Correct AnswerverifiedShow Answer

How could this product introduction have been coordinated to avoid the problems that were encountered?

Correct AnswerverifiedIntroduction of this product could have ...View AnswerShow Answer

To ensure quality and efficiency,operations managers take ________ at various points in the transformation process and compare them to established standards.

Correct AnswerverifiedShow Answer

Production refers to all the activities involved in producing products,while operations refers to the physical process of transforming resources into goods and services.

Correct AnswerverifiedShow Answer

Service businesses cannot incorporate quality standards.

Correct AnswerverifiedShow Answer

Compared to service providers,manufacturers generally

Correct AnswerverifiedShow Answer

If you were an executive at McKing,how would you proceed with the introduction of pizza into the restaurants?

Correct AnswerverifiedStudents' answers will vary,bu...View AnswerShow Answer

Intermittent organizations typically use the fixed-position layout.

Correct AnswerverifiedShow Answer

A company that uses a fixed-position layout is often called a project organization because it is involved in large,complex projects.

Correct AnswerverifiedShow Answer

Quality

Correct AnswerverifiedShow Answer

A hospital having an x-ray,obstetrics,emergency room,and other units probably would best be classified as a(n)

Correct AnswerverifiedShow Answer

Correct Answer
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McKing failed to consider oper...
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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To control the number of items maintaine...
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Technological developments like computer...
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Correct Answer
verified

Correct Answer
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Correct Answer
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Introduction of this product could have ...
View Answer

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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Students' answers will vary,bu...
View Answer

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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