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A _______ score measures,on a scale of 1 to 100,a user's influence based on his or her ability to drive other people to act on social media sites.

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The process of broadening the use of an organization's current brand to include new products is called


A) cannibalization.
B) co-branding.
C) brand revitalization.
D) brand extension.
E) product extension.

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D

Which of the following is not true regarding a brand extension strategy?


A) It is best to have high brand equity before pursuing a brand extension strategy.
B) A brand extension strategy allows new products to profit from recognition the brand already enjoys.
C) A brand extension strategy is the same thing as a product extension strategy.
D) Firms must make sure that the extension lives up to the quality consumers expect from the branD.
E) Brand extensions must be implemented with an eye towards avoiding cannibalization.

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The total amount a customer will spend from acquisition through the end of a relationship with a brand is referred to as


A) brand loyalty.
B) customer acquisition cost.
C) customer lifetime value.
D) brand equity.
E) customer relevancE.

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Brand image is the unique set of associations target customers or stakeholders make with a brand.

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Branding is less critical for nonprofit organizations because they do not have to generate profits or satisfy customers' needs with products.

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The biggest challenge in global branding is to remain easily recognizable at any location and,at the same time,be compatible with _______.

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local cult...

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One of the components of building a successful brand is the delivery of a quality product that ultimately delivers ______ to consumers.

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According to your text,social media can support the goal of building a successful brand in two main ways: by allowing the firm to develop deeper relationships with customers,and by


A) allowing the firm to offer coupons and discounts to a larger number of customers.
B) allowing firms to build a customer database to use to promote other products.
C) generating positive-word-of-mouth communication about the brand across social networks.
D) reducing the number of other promotional activities in which the firm must engage.
E) having the ability to track the competition on social networks.

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Darius has a Facebook and a Twitter account,actively uses Instagram,and has his own personal blog.He has a large network of social media friends and is very effective at influencing those people to act.Based on Darius' ability to drive other people to act on social media,he would have a high


A) prestige score.
B) persuasion score.
C) sway score.
D) influence score.
E) Klout scorE.

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A brand that is marketed under the same name in multiple countries is referred to as a _______ brand.

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When the makers of Snickers candy bars decided to make a line of ice cream treats,they came up with Snickers ice cream bars.This is an example of


A) co-branding.
B) brand revitalization.
C) cannibalization.
D) a brand extension.
E) a product extension.

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A brand _______ signifies what the brand presently stands for in the minds of others.

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image

As a marketing tool,packaging


A) gives a product a chance to stand out among all the other choices on a store shelf.
B) does little to help promote and reinforce brand image.
C) is only crucial to a few products,since most products are heavily promoted in other ways.
D) is not something that marketers are involved with.
E) is not very important for communicating to the consumer.

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Over 40 percent of U.S.shoppers say that they purchase private label brands for at least half of which product category?


A) medication
B) groceries
C) cleaning products
D) clothing
E) personal care products

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B

How can social media be used to get customers involved with brands?

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Companies are using social media to conn...

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Rebranding is a strategy to recapture lost sources of brand equity and identify and establish new sources of brand equity.

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Companies with strong brands are typically good at capturing customer _______.

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What tool for monitoring a social brand allows a firm to set up alerts about your company,good,service or brand so that you're e-mailed whenever they appear online?


A) Social Mention
B) Klout
C) Talkwalker
D) Google Alerts
E) Twitter Search

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A strategy in which two or more companies issue a single product in an effort to capitalize on the equity of each company's brand is called


A) partner branding.
B) co-branding.
C) dual branding.
D) brand revitalization.
E) brand extension.

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