Question 1

Vision statements represent the reason that organizations exist.

Accepted Answer

A) True 
 B)False

Question 2

The first step of the ABCDE method of cognitive restructuring is:

Accepted Answer

A)   Identify the consequences of your beliefs
B)   List your beliefs about the event or problem
C)   Describe how energized and empowered you feel at the moment
D)   Formulate a counterargument for your initial thoughts and beliefs
E)   Name the event or problem

Question 3

Describe Lewin's change model, identifying the key assumptions that underlie it. Describe each stage of the model.

Accepted Answer

Most models of organizational change ori...

Question 4

What are the inputs into the systems model of change? Describe and give examples of each.

Accepted Answer

A systems model of change is similar to ...

Question 5

An example of a stressor at the group level is:

Accepted Answer

A)   Excessive job demands
B)   A manager providing inadequate direction
C)   A high-pressure environment
D)   Life-work imbalance
E)   A job with no autonomy

Question 6

The first step of Kotter's change model is to create the guiding coalition.

Accepted Answer

A) True 
 B)False

Question 7

The reason an organization exists is articulated in its:

Accepted Answer

A)   Strategic plan
B)   Vision statement
C)   Mission statement
D)   SWOT analysis
E)   Organizational structure

Question 8

Resistance to change is a dynamic interaction among recipient characteristics, change agent characteristics, and the relationship between the recipient and the change agent.

Accepted Answer

A) True 
 B)False

Question 9

Radically innovative changes potentially realize the greatest benefits for organizations.

Accepted Answer

A) True 
 B)False

Question 10

The education and communication approach to overcoming resistance to change should be used when:

Accepted Answer

A)   There is a lack of information
B)   The initiators do not have all the information they need to make the change
C)   People are resisting because of adjustment problems
D)   Someone will clearly lose out in the change, and that person has considerable power to resist
E)   Speed is essential and the initiators have considerable power

Question 11

Mortimer, Inc., states, "We build the world's best mousetraps." This is its:

Accepted Answer

A)   Mission
B)   Vision
C)   Strategic plan
D)   SWOT
E)   Values statement

Question 12

Organizational culture is one of the social factors that may be a target of change.

Accepted Answer

A) True 
 B)False

Question 13

When Mr. Boss, the new CEO of XYZ Department Stores, took over, his first action was to get rid of the organization's existing marketing strategy, which was heavily based on couponing, and replaced it with a strategy of low prices every day, a policy with which some of its competitors were having much success. This was a(n)  ________ change.

Accepted Answer

A)   Innovative
B)   Adaptive
C)   Radically innovative
D)   Product
E)   Process

Question 14

People resist both actual and imagined events.

Accepted Answer

A) True 
 B)False

Question 15

Visions describe a highly desirable future and outline how the organization will get there, who will be involved, and how all these elements align with the organization's values.

Accepted Answer

A) True 
 B)False

Question 16

The systems model of change can be used to diagnose what to change, but other models must be used to determine how to evaluate the success of a change effort.

Accepted Answer

A) True 
 B)False

Question 17

The focus of the changing stage of Lewin's change model is:

Accepted Answer

A)   Reinforcement
B)   Resistance
C)   Motivation
D)   Providing new information, models, processes, procedures, equipment, technology, or ways of getting the job done
E)   Integration of the new behavior or attitude

Question 18

Which of the following is true about organizational development?

Accepted Answer

A)   Its origin is in Lewin's approach to change
B)   It entails a structured sequence
C)   It is nothing like empowerment
D)   OD is not grounded on basic academic research in OB
E)   It involves an autocratic approach to solving conflict

Question 19

One of the demographic changes organizations need to respond to is the increasing diversity of the workforce and customer base.

Accepted Answer

A) True 
 B)False

Question 20

Able, Baker, and Charlie, Ltd., is an accounting partnership. The Internal Revenue Service has implemented new procedures for filing taxes beginning next year. What kind of change does this represent?

Accepted Answer

A)   Market changes
B)   Social and political pressures
C)   Managerial behavior
D)   Technological advancements
E)   Demographic characteristics

Exam 16: Managing Change and Stress

Radically innovative changes potentially realize the greatest benefits for organizations.

Correct Answer
verified

Mortimer, Inc., states, "We build the world's best mousetraps." This is its:

Correct Answer
verified

The education and communication approach to overcoming resistance to change should be used when:

Correct Answer
verified

Organizational culture is one of the social factors that may be a target of change.

Correct Answer
verified

Describe Lewin's change model, identifying the key assumptions that underlie it. Describe each stage of the model.

Correct Answer
verified
Most models of organizational change ori...
View Answer

Able, Baker, and Charlie, Ltd., is an accounting partnership. The Internal Revenue Service has implemented new procedures for filing taxes beginning next year. What kind of change does this represent?

Correct Answer
verified

The focus of the changing stage of Lewin's change model is:

Correct Answer
verified

An example of a stressor at the group level is:

Correct Answer
verified

The reason an organization exists is articulated in its:

Correct Answer
verified

One of the demographic changes organizations need to respond to is the increasing diversity of the workforce and customer base.

Correct Answer
verified

The first step of the ABCDE method of cognitive restructuring is:

Correct Answer
verified

The first step of Kotter's change model is to create the guiding coalition.

Correct Answer
verified

Vision statements represent the reason that organizations exist.

Correct Answer
verified

Which of the following is true about organizational development?

Correct Answer
verified

What are the inputs into the systems model of change? Describe and give examples of each.

Correct Answer
verified
A systems model of change is similar to ...
View Answer

The systems model of change can be used to diagnose what to change, but other models must be used to determine how to evaluate the success of a change effort.

Correct Answer
verified

People resist both actual and imagined events.

Correct Answer
verified

Correct Answer
verified

Visions describe a highly desirable future and outline how the organization will get there, who will be involved, and how all these elements align with the organization's values.

Correct Answer
verified

Resistance to change is a dynamic interaction among recipient characteristics, change agent characteristics, and the relationship between the recipient and the change agent.

Correct Answer
verified

Exam 16: Managing Change and Stress

Radically innovative changes potentially realize the greatest benefits for organizations.

Correct AnswerverifiedShow Answer

Mortimer, Inc., states, "We build the world's best mousetraps." This is its:

Correct AnswerverifiedShow Answer

The education and communication approach to overcoming resistance to change should be used when:

Correct AnswerverifiedShow Answer

Organizational culture is one of the social factors that may be a target of change.

Correct AnswerverifiedShow Answer

Describe Lewin's change model, identifying the key assumptions that underlie it. Describe each stage of the model.

Correct AnswerverifiedMost models of organizational change ori...View AnswerShow Answer

Able, Baker, and Charlie, Ltd., is an accounting partnership. The Internal Revenue Service has implemented new procedures for filing taxes beginning next year. What kind of change does this represent?

Correct AnswerverifiedShow Answer

The focus of the changing stage of Lewin's change model is:

Correct AnswerverifiedShow Answer

An example of a stressor at the group level is:

Correct AnswerverifiedShow Answer

The reason an organization exists is articulated in its:

Correct AnswerverifiedShow Answer

One of the demographic changes organizations need to respond to is the increasing diversity of the workforce and customer base.

Correct AnswerverifiedShow Answer

The first step of the ABCDE method of cognitive restructuring is:

Correct AnswerverifiedShow Answer

The first step of Kotter's change model is to create the guiding coalition.

Correct AnswerverifiedShow Answer

Vision statements represent the reason that organizations exist.

Correct AnswerverifiedShow Answer

Which of the following is true about organizational development?

Correct AnswerverifiedShow Answer

What are the inputs into the systems model of change? Describe and give examples of each.

Correct AnswerverifiedA systems model of change is similar to ...View AnswerShow Answer

The systems model of change can be used to diagnose what to change, but other models must be used to determine how to evaluate the success of a change effort.

Correct AnswerverifiedShow Answer

People resist both actual and imagined events.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Visions describe a highly desirable future and outline how the organization will get there, who will be involved, and how all these elements align with the organization's values.

Correct AnswerverifiedShow Answer

Resistance to change is a dynamic interaction among recipient characteristics, change agent characteristics, and the relationship between the recipient and the change agent.

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Most models of organizational change ori...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
A systems model of change is similar to ...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified