Question 1

According to the Ajzen model, the strongest predictor of an employee's behavior is (are) :

Accepted Answer

A)   Social norms
B)   The employee's attitudes
C)   The employee's values
D)   The employee's intentions
E)   The employee's cognitions

Question 2

You are unlikely to say anything to someone using a cell phone in a restaurant if you believe cell phone use helps people manage their busy lives. Your belief reflects the __________ component of your attitude toward people using cell phones in restaurants.

Accepted Answer

A)   Behavioral
B)   Objective
C)   Cognitive
D)   Normative
E)   Affective

Question 3

Organizational commitment exists to the degree that a person's _______ match the __________.

Accepted Answer

A)   Personal values; organizational culture
B)   Personal values; job characteristics
C)   Personal values; organizational structure
D)   Behavioral intentions; organizational strategy
E)   Behavioral intentions; organizational values

Question 4

Why is it important for managers to pay attention to workplace attitudes?

Accepted Answer

Managers should track a limited number o...

Question 5

Conservation is defined as independence of thought, action, and feelings and readiness for change.

Accepted Answer

A) True 
 B)False

Question 6

According to the Ajzen model, someone's intention to engage in a particular behavior is a strong predictor of that behavior.

Accepted Answer

A) True 
 B)False

Question 7

Values represent beliefs that influence behaviors _____________; attitudes relate to behavior __________.

Accepted Answer

A)   Across all situations; toward specific targets
B)   Toward specific targets; across all situations
C)   Across all situations; toward people
D)   Toward specific objects; toward specific people
E)   Toward specific people; toward specific objects

Question 8

________ are physiological or psychological deficiencies that arouse behavior.

Accepted Answer

A)   Attitudes
B)   Values
C)   Cognitions
D)   Needs
E)   Expectations

Question 9

Discretionary individual behavior that promotes the effective functioning of the organization is called:

Accepted Answer

A)   Employee engagement
B)   Job involvement
C)   Motivation
D)   Organizational citizenship behavior
E)   Need fulfillment

Question 10

Employee motivation is positively correlated with job satisfaction.

Accepted Answer

A) True 
 B)False

Question 11

The idea that satisfaction results from the perception that a job allows for fulfillment of an individual's important values is called "met expectations."

Accepted Answer

A) True 
 B)False

Question 12

Turnover is always bad for organizations.

Accepted Answer

A) True 
 B)False

Question 13

According to research, the relationship between job performance and job satisfaction is best summarized by which of the following statements?

Accepted Answer

A)   Higher levels of job satisfaction lead to higher job performance
B)   Higher levels of job performance lead to higher job satisfaction
C)   Both variables indirectly influence each other
D)   These variables are both caused by personality factors
E)   There is no relationship between job performance and job satisfaction

Question 14

What is OCB? Why does it matter to managers?

Accepted Answer

Organizational citizenship behavior (OCB...

Question 15

CWB stands for:

Accepted Answer

A)   Committed work behavior
B)   Counterproductive work behavior
C)   Cognitive work behavior
D)   Contractual work behavior
E)   Compensated work behavior

Question 16

One of the top five drivers of employee engagement for organizations in North America is pay.

Accepted Answer

A) True 
 B)False

Question 17

The _________ model suggests that managers should structure the work environment and rewards to match employees.

Accepted Answer

A)   Met expectations
B)   Need fulfillment
C)   Equity
D)   Value attainment
E)   Dispositional components

Question 18

What key work-related attitudinal outcomes are associated with job satisfaction? Explain any three.

Accepted Answer

Four attitudinal outcomes of job satisfa...

Question 19

Describe the equity models of job satisfaction. Discuss research support for these models.

Accepted Answer

Equity theory builds on the notion that ...

Question 20

About __________% of U.S. employees were satisfied with their jobs in 2011.

Accepted Answer

A)   95
B)   87
C)   70
D)   50
E)   30

Exam 2: Values and Attitudes

According to the Ajzen model, someone's intention to engage in a particular behavior is a strong predictor of that behavior.

Correct AnswerverifiedShow Answer

Why is it important for managers to pay attention to workplace attitudes?

Correct AnswerverifiedManagers should track a limited number o...View AnswerShow Answer

Discretionary individual behavior that promotes the effective functioning of the organization is called:

Correct AnswerverifiedShow Answer

________ are physiological or psychological deficiencies that arouse behavior.

Correct AnswerverifiedShow Answer

Describe the equity models of job satisfaction. Discuss research support for these models.

Correct AnswerverifiedEquity theory builds on the notion that ...View AnswerShow Answer

According to the Ajzen model, the strongest predictor of an employee's behavior is (are) :

Correct AnswerverifiedShow Answer

Organizational commitment exists to the degree that a person's _______ match the __________.

Correct AnswerverifiedShow Answer

Turnover is always bad for organizations.

Correct AnswerverifiedShow Answer

What is OCB? Why does it matter to managers?

Correct AnswerverifiedOrganizational citizenship behavior (OCB...View AnswerShow Answer

According to research, the relationship between job performance and job satisfaction is best summarized by which of the following statements?

Correct AnswerverifiedShow Answer

CWB stands for:

Correct AnswerverifiedShow Answer

One of the top five drivers of employee engagement for organizations in North America is pay.

Correct AnswerverifiedShow Answer

Values represent beliefs that influence behaviors _____________; attitudes relate to behavior __________.

Correct AnswerverifiedShow Answer

Conservation is defined as independence of thought, action, and feelings and readiness for change.

Correct AnswerverifiedShow Answer

What key work-related attitudinal outcomes are associated with job satisfaction? Explain any three.

Correct AnswerverifiedFour attitudinal outcomes of job satisfa...View AnswerShow Answer

The _________ model suggests that managers should structure the work environment and rewards to match employees.

Correct AnswerverifiedShow Answer

You are unlikely to say anything to someone using a cell phone in a restaurant if you believe cell phone use helps people manage their busy lives. Your belief reflects the __________ component of your attitude toward people using cell phones in restaurants.

Correct AnswerverifiedShow Answer

About __________% of U.S. employees were satisfied with their jobs in 2011.

Correct AnswerverifiedShow Answer

Employee motivation is positively correlated with job satisfaction.

Correct AnswerverifiedShow Answer

The idea that satisfaction results from the perception that a job allows for fulfillment of an individual's important values is called "met expectations."

Correct AnswerverifiedShow Answer

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Managers should track a limited number o...
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Equity theory builds on the notion that ...
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Organizational commitment exists to the degree that a person's _ match the ____.

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Organizational citizenship behavior (OCB...
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Values represent beliefs that influence behaviors ___; attitudes relate to behavior .

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Four attitudinal outcomes of job satisfa...
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