Question 1

Comment on the accuracy of the following statement: 'Employees are more effective when they display their true emotions on the job.'

Accepted Answer

This question requires discussion of at ...

Question 2

Which of the following is an emotion?

Accepted Answer

A)   Surprise
B)   Perception
C)   Values
D)   Job dissatisfaction
E)   Organizational commitment

Question 3

The ability to perceive and express emotion,assimilate emotion in thought,understand and reason with emotion,and regulate emotion in oneself and others is called:

Accepted Answer

A)   emotional intelligence.
B)   emotional labor.
C)   cognitive dissonance.
D)   self-awareness.
E)   job satisfaction.

Question 4

Emotions are brief events or "episodes".

Accepted Answer

A) True 
 B)False

Question 5

Anger,fear,joy and sadness represent:

Accepted Answer

A)   beliefs that influence our attitudes towards something or someone.
B)   the first four stages of emotional labor.
C)   types of emotions.
D)   four dimensions of job satisfaction.
E)   both 'A' and 'C'.

Question 6

Organizational loyalty tends to increase when employees:

Accepted Answer

A)   are involved in organizational decisions.
B)   are kept informed about significant organizational activities.
C)   receive fair pay and working conditions from their employer.
D)   hold personal values that are congruent with the organization's values.
E)   all of the above exist.

Question 7

Trust is a reciprocal activity; to receive trust from employees,corporate leaders must demonstrate their trust in those employees.

Accepted Answer

A) True 
 B)False

Question 8

Employees with high levels of affective commitment tend to engage in more organizational citizenship behaviors.

Accepted Answer

A) True 
 B)False

Question 9

Emotional dissonance occurs when:

Accepted Answer

A)   there are no known emotional display rules for a particular situation.
B)   we experience conflict between the required emotions and our true emotions.
C)   we work with someone who has high emotional intelligence.
D)   job satisfaction is at the same level as organizational commitment.
E)   either 'A' or 'C' occur.

Question 10

Which of the following would be a pleasant and highly activated emotion in the circumplex model of emotions?

Accepted Answer

A)   Content
B)   Drowsy
C)   Excited
D)   Tranquil
E)   Both "A" and "C" are pleasant and highly activated emotions.

Question 11

Emotional dissonance is most common where emotional display rules are highly regulated and employees must display emotions quite different from their true emotions.

Accepted Answer

A) True 
 B)False

Question 12

Emotional labor refers to any physical work that makes employees feel angry that they must perform this kind of work.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following statements about emotions is FALSE?

Accepted Answer

A)   We continuously experience an emotion for days or weeks at a time.
B)   We experience emotions psychologically.
C)   We experience emotions physiologically.
D)   Emotions create a state of readiness.
E)   Emotions are directed toward someone or something.

Question 14

Moods represent our reaction to specific people or events,whereas emotions are not directed toward anything in particular.

Accepted Answer

A) True 
 B)False

Question 15

A recent trend in Japan is that many young people are:

Accepted Answer

A)   experiencing high levels of organizational loyalty.
B)   expecting lifetime employment.
C)   refusing to work in unskilled jobs.
D)   expecting to receive steady career advancement based on their age.
E)   adopting a transactional psychological contract

Question 16

For many years,a financial investment firm focused on cognitive intelligence to promote the best employees into management positions.These people proved to be very good at derivatives and other forms of financial analysis.Now,some executives believe that the investment firm should promote people into management based more on their emotional intelligence.Explain why emotional intelligence might be a good (or better)predictor of management ability than the employee's cognitive intelligence.

Accepted Answer

To answer this question,students need to...

Question 17

Emotional intelligence is best described as:

Accepted Answer

A)   a personality trait.
B)   a set of competencies.
C)   a form of organizational commitment.
D)   an action-tendency indicating that the person is highly motivated.
E)   a form of empathy.

Question 18

Employees have lower affective commitment when they are offered stable,long-term employment.

Accepted Answer

A) True 
 B)False

Question 19

A person's evaluation of his or her job is called:

Accepted Answer

A)   job satisfaction.
B)   emotional intelligence.
C)   affective commitment.
D)   cognitive dissonance.
E)   emotions.

Question 20

Employees experience less stress from emotional labor when they practice surface acting rather than deep acting.

Accepted Answer

A) True 
 B)False

Exam 4: Workplace Emotions and Attitudes

Correct Answer
verified
To answer this question,students need to...
View Answer

Comment on the accuracy of the following statement: 'Employees are more effective when they display their true emotions on the job.'

Correct Answer
verified
This question requires discussion of at ...
View Answer

Organizational loyalty tends to increase when employees:

Correct Answer
verified

Emotional labor refers to any physical work that makes employees feel angry that they must perform this kind of work.

Correct Answer
verified

Trust is a reciprocal activity; to receive trust from employees,corporate leaders must demonstrate their trust in those employees.

Correct Answer
verified

Which of the following is an emotion?

Correct Answer
verified

The ability to perceive and express emotion,assimilate emotion in thought,understand and reason with emotion,and regulate emotion in oneself and others is called:

Correct Answer
verified

Moods represent our reaction to specific people or events,whereas emotions are not directed toward anything in particular.

Correct Answer
verified

Emotional dissonance occurs when:

Correct Answer
verified

A person's evaluation of his or her job is called:

Correct Answer
verified

Emotional dissonance is most common where emotional display rules are highly regulated and employees must display emotions quite different from their true emotions.

Correct Answer
verified

Which of the following statements about emotions is FALSE?

Correct Answer
verified

Emotions are brief events or "episodes".

Correct Answer
verified

Which of the following would be a pleasant and highly activated emotion in the circumplex model of emotions?

Correct Answer
verified

A recent trend in Japan is that many young people are:

Correct Answer
verified

Employees experience less stress from emotional labor when they practice surface acting rather than deep acting.

Correct Answer
verified

Anger,fear,joy and sadness represent:

Correct Answer
verified

Employees have lower affective commitment when they are offered stable,long-term employment.

Correct Answer
verified

Employees with high levels of affective commitment tend to engage in more organizational citizenship behaviors.

Correct Answer
verified

Emotional intelligence is best described as:

Correct Answer
verified

Exam 4: Workplace Emotions and Attitudes

Correct AnswerverifiedTo answer this question,students need to...View AnswerShow Answer

Comment on the accuracy of the following statement: 'Employees are more effective when they display their true emotions on the job.'

Correct AnswerverifiedThis question requires discussion of at ...View AnswerShow Answer

Organizational loyalty tends to increase when employees:

Correct AnswerverifiedShow Answer

Emotional labor refers to any physical work that makes employees feel angry that they must perform this kind of work.

Correct AnswerverifiedShow Answer

Trust is a reciprocal activity; to receive trust from employees,corporate leaders must demonstrate their trust in those employees.

Correct AnswerverifiedShow Answer

Which of the following is an emotion?

Correct AnswerverifiedShow Answer

The ability to perceive and express emotion,assimilate emotion in thought,understand and reason with emotion,and regulate emotion in oneself and others is called:

Correct AnswerverifiedShow Answer

Moods represent our reaction to specific people or events,whereas emotions are not directed toward anything in particular.

Correct AnswerverifiedShow Answer

Emotional dissonance occurs when:

Correct AnswerverifiedShow Answer

A person's evaluation of his or her job is called:

Correct AnswerverifiedShow Answer

Emotional dissonance is most common where emotional display rules are highly regulated and employees must display emotions quite different from their true emotions.

Correct AnswerverifiedShow Answer

Which of the following statements about emotions is FALSE?

Correct AnswerverifiedShow Answer

Emotions are brief events or "episodes".

Correct AnswerverifiedShow Answer

Which of the following would be a pleasant and highly activated emotion in the circumplex model of emotions?

Correct AnswerverifiedShow Answer

A recent trend in Japan is that many young people are:

Correct AnswerverifiedShow Answer

Employees experience less stress from emotional labor when they practice surface acting rather than deep acting.

Correct AnswerverifiedShow Answer

Anger,fear,joy and sadness represent:

Correct AnswerverifiedShow Answer

Employees have lower affective commitment when they are offered stable,long-term employment.

Correct AnswerverifiedShow Answer

Employees with high levels of affective commitment tend to engage in more organizational citizenship behaviors.

Correct AnswerverifiedShow Answer

Emotional intelligence is best described as:

Correct AnswerverifiedShow Answer

Correct Answer
verified
To answer this question,students need to...
View Answer

Correct Answer
verified
This question requires discussion of at ...
View Answer

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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