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The difference between the retailer's cost and the initial selling price is referred to as _________.


A) markup
B) maintained markup
C) markdown
D) everyday pricing
E) original markup

F) B) and D)
G) B) and E)

Correct Answer

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FIGURE 14-11 FIGURE 14-11   -According to Figure 14-11 above, segment  C  represents which stage in the retail life cycle? A) introduction B) early growth C) accelerated development D) maturity E) decline -According to Figure 14-11 above, segment "C" represents which stage in the retail life cycle?


A) introduction
B) early growth
C) accelerated development
D) maturity
E) decline

F) A) and E)
G) A) and D)

Correct Answer

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The term "bricks and clicks" refers to __________ and __________ respectively.


A) catalogs; Web sites
B) search engines; Web sites
C) traditional retailers; online retailers
D) customers over 30; customers under 30
E) computer savvy buyers; computer novices

F) A) and E)
G) B) and C)

Correct Answer

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Albertson's Supermarket accepts debit and credit cards as well as cash and checks for purchases.Its acceptance of various forms of payment provides its customers with __________ utility.


A) time
B) place
C) possession
D) form
E) public

F) B) and D)
G) C) and E)

Correct Answer

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As the use of telemarketing grows, _________, ethical guidelines, and industry standards have become a topic of discussion among consumers, Congress, the Federal Trade Commission (FTC) , and businesses.


A) child protection
B) coercion tactics
C) freedom of speech
D) language issues
E) consumer privacy

F) None of the above
G) C) and D)

Correct Answer

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A franchise where the franchising company uses an agreement method for the distribution of its products is known as a


A) product-distribution franchise.
B) business-format franchise.
C) manufacturing franchise.
D) general service franchise.
E) business franchise venture.

F) B) and C)
G) C) and D)

Correct Answer

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Direct mail and catalog retailing are examples of _________.


A) paper-back retailing
B) online retailing
C) nonstore retailing
D) print-media retailing
E) mailbag retailing

F) A) and D)
G) None of the above

Correct Answer

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There are three general forms of retail ownership: contractual system, individual, and _________.


A) industry consortiums
B) non-binding cooperative
C) multi-national cartel
D) dual ownership
E) corporate chain

F) C) and E)
G) B) and C)

Correct Answer

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Most stores today are near several others in one of five settings: the regional center, the community shopping center, the strip, power center, or _________.


A) suburban crossroads
B) the central business district
C) urban megacenter
D) office complex
E) main street

F) B) and C)
G) None of the above

Correct Answer

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The Direct Selling Association reports that the number of companies using direct selling has __________ in the past five years.


A) increased by 10 percent
B) increased by 30 percent
C) increased by 50 percent
D) decreased by 20 percent
E) decreased by 40 percent

F) A) and D)
G) B) and E)

Correct Answer

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Boston Pizza wants to determine how effective their retail format is compared to other pizza establishments in the local area.The calculation for this indicator is arrived at by determining the __________ for their store and comparing it against the same indicator for all of the other local pizza outlets.


A) sales per square foot
B) gross margin
C) same store sales growth
D) net profit
E) net present value

F) B) and C)
G) A) and D)

Correct Answer

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A wholesaler that carries a narrow range of products and performs all channel functions is referred to as a _________.


A) general merchandise wholesaler
B) specialty merchandise wholesaler
C) truck jobber
D) rack jobber
E) drop shipper

F) A) and C)
G) D) and E)

Correct Answer

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When retailers set prices on new models or styles of products, the price of existing models must often be _________.


A) marked up
B) marked down
C) off-priced
D) value-added
E) maintained

F) A) and C)
G) A) and D)

Correct Answer

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Consumers often use the prices of benchmark or __________ items, such as a can of Coke, to form an overall impression of the store's prices.


A) signpost
B) billboard
C) marquee
D) yardstick
E) scale

F) A) and B)
G) A) and C)

Correct Answer

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When setting prices for merchandise, retailers must decide on the markup, markdown, and __________ for markdowns.


A) relevance
B) necessity
C) percentage
D) timing
E) consequence

F) C) and D)
G) None of the above

Correct Answer

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Experts suggest that online retailers should think of their Web sites as __________ if they are to attract and retain customers.


A) cash cows
B) dynamic billboards
C) virtual reality stores
D) traditional retail stores
E) on-line entertainment

F) A) and B)
G) C) and D)

Correct Answer

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One of the most common forms of retail ownership is the __________ business owned by a person.


A) corporate chain
B) consumer cooperative
C) contractual system
D) independent retailer
E) administered system

F) C) and D)
G) A) and D)

Correct Answer

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Four of the 28 largest businesses in the United States are retailers which include: Walmart, Costco, Home Depot, and _________.


A) Sears
B) Target
C) Best Buy
D) JCPenny
E) Bloomingdale

F) B) and E)
G) B) and C)

Correct Answer

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Not every suburban store is located in a shopping mall.Many neighborhoods have clusters of stores, referred to as a strip mall, to serve people who are within a 5-to 10-minute drive.Unlike the larger shopping centers, the composition of these stores is usually _________.


A) unplanned
B) national franchises
C) privately owned specialty stores
D) fast food restaurants
E) services and ethnic restaurants

F) D) and E)
G) B) and C)

Correct Answer

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The amount added to the cost the retailer paid for a product to reach the final selling price is referred to as _________.


A) markup
B) markdown
C) original markup
D) maintained markup
E) everyday pricing

F) C) and D)
G) A) and B)

Correct Answer

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