Question 1

An example of a transformation is waiting to see the doctor.

Accepted Answer

A) True 
 B)False

Question 2

The Industrial Revolution started in the 1770s with the development of a number of inventions that relied on machine power instead of human power.

Accepted Answer

A) True 
 B)False

Question 3

Service providers' "back room" activities,like ________________________,often have manufacturing characteristics like ________________________.

Accepted Answer

Check and credit card transaction proces...

Question 4

Worker participation in decision making is a key feature of scientific management.

Accepted Answer

A) True 
 B)False

Question 5

Companies that have low customer contact and are capital intensive,yet provide a service,are called service factories.

Accepted Answer

A) True 
 B)False

Question 6

All business functions need ______________from operations management while operations managers are highly dependent on______ from _____ _______ to perform their jobs.

Accepted Answer

Informatio...

Question 7

The creator of scientific management believed that worker productivity was governed by scientific laws.

Accepted Answer

A) True 
 B)False

Question 8

A company with a low customer contact that is capital intensive is called:

Accepted Answer

A)  a farm
B)  manufacturing
C)  quasi-manufacturing
D)  service
E)  Industrial era operations management

Question 9

What must companies focus on in order to survive in today's business environment?

Accepted Answer

quality,time-based c...

Question 10

Operations management personnel perform a variety of functions,including all of the following except ___________________.

Accepted Answer

A)  analyzing production problems
B)  analyzing potential mergers
C)  developing forecasts
D)  developing employee schedules
E)  monitoring inventory

Question 11

What were the major impacts on operations management that resulted from the widespread use of computers in the 1970s?

Accepted Answer

using quantitative models on a...

Question 12

Which famous economist once suggested that,"The production problem has been solved."?

Accepted Answer

A)  John Nash
B)  Irving Fisher
C)  John Kenneth Galbraith
D)  Adam Smith
E)  John Maynard Keynes

Question 13

The highest percentage of transactions on the internet occurs between businesses and their customers (B2C).

Accepted Answer

A) True 
 B)False

Question 14

Why are operations management decisions typically more complex for large companies than for small companies?

Accepted Answer

Because of the size and scope ...

Question 15

Which of the following is not primarily performed by the operation management function?

Accepted Answer

A)  job design and work measurement
B)  advertising strategy
C)  location analysis
D)  quality management
E)  facility layout

Question 16

At the GAP,which function plans and coordinates all the resources needed to design,produce,and deliver the merchandise to its various retail locations?

Accepted Answer

A)  engineering
B)  human resources
C)  marketing
D)  operations management
E)  purchasing

Question 17

Operations management is a result of a single event,the industrial revolution.

Accepted Answer

A) True 
 B)False

Question 18

What was Frederick W.Taylor's background?

Accepted Answer

A)  physics
B)  human resources management
C)  operations research
D)  psychology
E)  engineering

Question 19

What operations management approaches came out of the scientific management movement?

Accepted Answer

moving assembly lines,stopwatc...

Question 20

Which of the following is an example of a "back room" operation for an airline company?

Accepted Answer

A)  serving food and drinks to passengers
B)  collecting tickets and checking passengers in at the gate
C)  loading luggage onto the airplane
D)  demonstrating use of the seat belt and other safety features of the airplane
E)  assisting passengers in getting off of the plane

Exam 1: Introduction to Operations

A company with a low customer contact that is capital intensive is called:

Correct AnswerverifiedShow Answer

What must companies focus on in order to survive in today's business environment?

Correct Answerverifiedquality,time-based c...View AnswerShow Answer

Which famous economist once suggested that,"The production problem has been solved."?

Correct AnswerverifiedShow Answer

What was Frederick W.Taylor's background?

Correct AnswerverifiedShow Answer

Which of the following is not primarily performed by the operation management function?

Correct AnswerverifiedShow Answer

Operations management is a result of a single event,the industrial revolution.

Correct AnswerverifiedShow Answer

Which of the following is an example of a "back room" operation for an airline company?

Correct AnswerverifiedShow Answer

Operations management personnel perform a variety of functions,including all of the following except ___________________.

Correct AnswerverifiedShow Answer

An example of a transformation is waiting to see the doctor.

Correct AnswerverifiedShow Answer

At the GAP,which function plans and coordinates all the resources needed to design,produce,and deliver the merchandise to its various retail locations?

Correct AnswerverifiedShow Answer

Why are operations management decisions typically more complex for large companies than for small companies?

Correct AnswerverifiedBecause of the size and scope ...View AnswerShow Answer

Worker participation in decision making is a key feature of scientific management.

Correct AnswerverifiedShow Answer

Companies that have low customer contact and are capital intensive,yet provide a service,are called service factories.

Correct AnswerverifiedShow Answer

What operations management approaches came out of the scientific management movement?

Correct Answerverifiedmoving assembly lines,stopwatc...View AnswerShow Answer

The creator of scientific management believed that worker productivity was governed by scientific laws.

Correct AnswerverifiedShow Answer

The Industrial Revolution started in the 1770s with the development of a number of inventions that relied on machine power instead of human power.

Correct AnswerverifiedShow Answer

Service providers' "back room" activities,like ________________________,often have manufacturing characteristics like ________________________.

Correct AnswerverifiedCheck and credit card transaction proces...View AnswerShow Answer

All business functions need ______________from operations management while operations managers are highly dependent on______ from _____ _______ to perform their jobs.

Correct AnswerverifiedInformatio...View AnswerShow Answer

The highest percentage of transactions on the internet occurs between businesses and their customers (B2C).

Correct AnswerverifiedShow Answer

What were the major impacts on operations management that resulted from the widespread use of computers in the 1970s?

Correct Answerverifiedusing quantitative models on a...View AnswerShow Answer

Correct Answer
verified

Correct Answer
verified
quality,time-based c...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Because of the size and scope ...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
moving assembly lines,stopwatc...
View Answer

Correct Answer
verified

Correct Answer
verified

Service providers' "back room" activities,like ,often have manufacturing characteristics like .

Correct Answer
verified
Check and credit card transaction proces...
View Answer

All business functions need __________from operations management while operations managers are highly dependent on from _ _____ to perform their jobs.

Correct Answer
verified
Informatio...
View Answer

Correct Answer
verified

Correct Answer
verified
using quantitative models on a...
View Answer