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What are the four signal words commonly used to indicate the levels of seriousness in comments?

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The four signal word...

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According to Chapter 14, there is no absolute distinction between a set of instructions and a manual.

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According to Chapter 14, an effective process description fully describes which of the following?


A) a glossary
B) substeps
C) subplots
D) frames of reference

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Placing definitions directly in the text is a common practice. According to Chapter 14, what are two other acceptable locations for definitions?

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The other places to put defini...

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A set of instructions is a type of definition.

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In what way is the definition "Booting a computer is when you turn it on" flawed?

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It uses a phrase beg...

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According to Chapter 14, what is an effective way to conclude a description?


A) with a restatement of key points from the introduction
B) with a summary of major points and, in some cases, a brief description of how the parts or process steps work together
C) with information on maintenance or troubleshooting
D) with distinguishing characteristics

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Which of the following is the most effective title for part of a set of instructions on bicycle repair?


A) Caliper Brake Shoe Yaw Angle Adjustment
B) Adjusting the Yaw Angle of Caliper Brake Shoes
C) Fixing Caliper Brake Shoes
D) How-to Adjusting Brake Shoes Yaw Angle

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Which two types of organizational patterns are most common for mechanism descriptions?


A) comparison and contrast
B) functional
C) spatial
D) radial

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Which of the following is an effective sentence definition?


A) Cardiovascular exercise equipment is used by people to exercise their cardiovascular system.
B) A canteen is a clear Nalgene bottle used to hold liquids such as water, lemonade, soda, and sometimes hot beverages.
C) Velo binding is when two plastic strips are placed on either side of the document and bound together with heat.
D) Thermography is a printing process in which a special powder is added to the wet ink on the surface of the paper and then heated.

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Read the following instructions for creating an automated index of web files. Then indicate which step or steps are NOT CORRECTLY written. 1) Open Windows Explorer to c:\program files\autoindex\. 2) Copy the folders containing your web files to the folder named "indexer." If autoindex does not contain an indexer folder, you must reinstall the software. See the installation booklet. 3) Type the appropriate path, for instance, c:\program files\autoindex\indexer\indexer.exe webfolder1, webfolder2, etc. 4) Indexer now has a folder called IndexSearch. The executable file, index.exe, may be run to view the searchable index of your web files.


A) step 1
B) steps 2 and 3
C) steps 3 and 4
D) steps 2 and 4

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A writer is creating an employee handbook for assembly-line workers and their supervisors. One particular extended definition is approximately a page long. Where should the writer place this definition if it will be of interest to only the supervisors?


A) in a marginal gloss
B) in a footnote
C) in an appendix
D) in the text

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What is the function of a conventions section?

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To help the reader u...

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What technique is used to clarify the term inflammable in this definition: "An inflammable substance is not a substance that cannot catch fire; to the contrary, an inflammable substance catches fire quite easily"?

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To minimize product-liability lawsuits in the event of improper use of Phillips lawn mowers, which of the following instructions should the lead technical writer at Phillips, Inc. NOT give to the team writing the company's user manual?


A) Repeat safety information if you think that the repetition will increase the probability of its being read.
B) If our company does not have an appropriate safety symbol, create your own text symbol through the use of highlighting, larger point size, and a text box.
C) For ease of use, place all safety information in the introduction so that users can read through all of it at once before using the product. Then, in the instruction steps, merely cross-reference to the introduction.
D) Do not choose safety labels arbitrarily.

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Several organizations have issued guidelines and standards for communicating information about safety. Which of the following is NOT one of these organizations?


A) Occupational Safety and Health Administration (OSHA)
B) American National Standards Institute (ANSI)
C) International Organization for Standardization (ISO)
D) Institute of Safety Ordinances (ISO)

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According to Chapter 14, many companies are uneasy about using instructional videos and rely on printed documentation instead.

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Part of the challenge of deciding where to put a definition lies in the fact that several places are viable options.

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Which of the following provides the best conclusion to a set of instructions on assembling a toy airplane for children under age 10?


A) Have fun!
B) --End Of Page--
C) Use your toy carefully.
D) The propeller should turn as you roll the airplane's wheels.

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Which of the following best describes this definition: "A conjunctive adverb is an adverb that has a conjunctive function between two clauses"?


A) This is a simple, but effective, sentence definition.
B) This is a circular definition.
C) This sentence definition describes its item with clear distinguishing characteristics.
D) This is a stipulative definition.

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