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What is a meta-analysis?

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A meta-analysis is a technique used by r...

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Rosario is examining a summary chart on four firms' organizational characteristics.She feels which of the organizations below is most likely to have the greatest chance to be successful in the next year?


A) Organization A uses self-managed teams,pays its workers a little above the average for the industry and has regular "state of the business meetings."
B) Organization B has a pay policy that matches the industry average for each job category,maintains special parking,cafeteria,and restroom facilities for its managers,and conducts performance appraisals every two years.
C) Organization C has gone through regular quarterly lay-offs the last few quarters,established a policy last month where all decisions involving the expenditure of fifty dollars or more must be approved by two managers and has temporarily suspended all performance evaluations for the year.
D) Organization D maintains a training program that is very selective with regard to employee involvement.They recently instituted a large-scale job flexibility program that "blurs" the lines between job duties and passed a strict pay secrecy policy last month.

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Which of the following is accurate according to Organizational Behavior research?


A) We all have excellent perception and readily attend to those things we should.
B) We all understand and use the logical approach to decision making.
C) People perform better if goals are difficult rather than easy.
D) Brainstorming in a group is more effective than brainstorming alone.

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Which of the following best describes how psychology can be applied to enhance our understanding of organizational behavior?


A) Psychology is primarily focused on society,so it helps us understand how organizations influence the world we live in.
B) Psychology is primarily focused on individuals,so it helps us understand how the work environment impacts employees' experiences and behavior.
C) Psychology is primarily focused on group processes,so it helps us understand how teams of employees interact with one another.
D) Psychology is primarily focused on systems,so it helps us understand how organizations impact other organizations.

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Which of the following statements is INCORRECT with regard to trends that organizational behavior is addressing?


A) The workforce is getting younger and thus their integration into most organizations will be seamless.
B) Organizations will likely become "shamrock-shaped" in the future.
C) The world is "flattening" so information access is increasing.
D) Outsourcing is becoming a way of life in many organizations.

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What is a "shamrock organization"? A shamrock organization is a term coined by Charles Handy in his book,The Age of Paradox.The organization is comprised of one-third regular employees,one-third temporary employees and one-third consultants and contractors.Handy feels that this structure is the direction in which organizations are heading in the future.

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Former CEO of Xerox,Anne Mulcahy,turned the company around after facing bankruptcy in 2000.She did this in part by focusing on


A) motivating employees.
B) training employees.
C) laying-off unproductive employees.
D) hiring new college graduates.

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A shamrock organization


A) prevents flexible staffing in an organization.
B) is comprised of one-third regular employees,one-third temporary employees,and one-third offshore employees.
C) is the current structure of most organizations in the United States.
D) increases full-time employment rates in the overall economy.

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Les Schwab Tires,Inc.believes it is able to create and maintain a strong customer service culture through:


A) new employee onboarding that stresses the "Les Schwab way of doing things".
B) regular performance feedback that reinforces a focus on customer service.
C) bonuses that are awarded for good customer service.
D) all of the above.

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Close-ended survey questions can be very time consuming to summarize and very hard to interpret.

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Les Schwab was well-known for giving away free ___________ to customers who purchased four tires in the month of March.

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A primary criticism of case studies is that the results of one organization may not be generalizable to other situations and organizations.

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Research indicates that all of the following characteristics produce healthy organizations EXCEPT:


A) role clarity.
B) participative decision making.
C) information sharing.
D) limited feedback.

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__________ is to accuracy in measurement,as ___________ is to consistency in measurement.

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Validity,r...

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Reliability refers to consistency of measurement,while validity assesses whether the measurement accurately captures what it was intended to measure.

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Discuss the different kinds of questions a researcher could include on a survey.

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Researchers use both open- and close-end...

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Les Schwab Tires,Inc.has built a reputation of stellar customer service.

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Organizational behavior is an interdisciplinary field that draws on all of the following areas except:


A) psychology.
B) sociology.
C) economics.
D) all of the above.

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The triple bottom line refers to evaluating an organization on all of the following performance criteria EXCEPT:


A) Demographic.
B) Economic.
C) Social.
D) Environmental.

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A "shamrock organization" is comprised of one-third regular employees,one-third temporary employees,and one-third consultants and contractors.

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