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Multiple Choice
A) Organization A uses self-managed teams,pays its workers a little above the average for the industry and has regular "state of the business meetings."
B) Organization B has a pay policy that matches the industry average for each job category,maintains special parking,cafeteria,and restroom facilities for its managers,and conducts performance appraisals every two years.
C) Organization C has gone through regular quarterly lay-offs the last few quarters,established a policy last month where all decisions involving the expenditure of fifty dollars or more must be approved by two managers and has temporarily suspended all performance evaluations for the year.
D) Organization D maintains a training program that is very selective with regard to employee involvement.They recently instituted a large-scale job flexibility program that "blurs" the lines between job duties and passed a strict pay secrecy policy last month.
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Multiple Choice
A) We all have excellent perception and readily attend to those things we should.
B) We all understand and use the logical approach to decision making.
C) People perform better if goals are difficult rather than easy.
D) Brainstorming in a group is more effective than brainstorming alone.
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Multiple Choice
A) Psychology is primarily focused on society,so it helps us understand how organizations influence the world we live in.
B) Psychology is primarily focused on individuals,so it helps us understand how the work environment impacts employees' experiences and behavior.
C) Psychology is primarily focused on group processes,so it helps us understand how teams of employees interact with one another.
D) Psychology is primarily focused on systems,so it helps us understand how organizations impact other organizations.
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Multiple Choice
A) The workforce is getting younger and thus their integration into most organizations will be seamless.
B) Organizations will likely become "shamrock-shaped" in the future.
C) The world is "flattening" so information access is increasing.
D) Outsourcing is becoming a way of life in many organizations.
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Short Answer
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Multiple Choice
A) motivating employees.
B) training employees.
C) laying-off unproductive employees.
D) hiring new college graduates.
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Multiple Choice
A) prevents flexible staffing in an organization.
B) is comprised of one-third regular employees,one-third temporary employees,and one-third offshore employees.
C) is the current structure of most organizations in the United States.
D) increases full-time employment rates in the overall economy.
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Multiple Choice
A) new employee onboarding that stresses the "Les Schwab way of doing things".
B) regular performance feedback that reinforces a focus on customer service.
C) bonuses that are awarded for good customer service.
D) all of the above.
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True/False
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Short Answer
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True/False
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Multiple Choice
A) role clarity.
B) participative decision making.
C) information sharing.
D) limited feedback.
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Short Answer
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True/False
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Essay
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True/False
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Multiple Choice
A) psychology.
B) sociology.
C) economics.
D) all of the above.
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Multiple Choice
A) Demographic.
B) Economic.
C) Social.
D) Environmental.
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True/False
Correct Answer
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