Question 1

Describe two physiological outcomes of stress.

Accepted Answer

Stress can be manifested internally as n...

Question 2

Stress-related issues cost companies billions of dollars annually due to absenteeism,lost productivity,and accidents.

Accepted Answer

A) True 
 B)False

Question 3

Describe the Affective Events Theory and illustrate how it operates.

Accepted Answer

Affective Events Theory looks at how eve...

Question 4

Flexible scheduling is one approach to addressing _________-______ conflict.

Accepted Answer

The answer of Flexible scheduling is one approach to addressing...

Question 5

A Health magazine survey indicates that the most stressful job in 2008 was that of police officer.

Accepted Answer

A) True 
 B)False

Question 6

Agnes glances at the clock and notes it is three hours until her first final of the week.She still has two chapters to study.She feels a slight pain in the pit of her stomach.Agnes is experiencing symptoms of what stress phase?

Accepted Answer

A)  exhaustion phase
B)  alarm phase
C)  resistance phase
D)  stressor phase

Question 7

Define stress and briefly discuss its prevalence in the workplace.

Accepted Answer

Stress is the body's reaction to a chang...

Question 8

"Fight or flight" is the reaction to an outside stressor in the first phase,or ____________ phase of stress.

Accepted Answer

The answer of "Fight or flight" is the reaction to...

Question 9

American Express' emotional awareness training program probably raised overall life insurance sales because sales representatives began to view their jobs from the customer's viewpoint.

Accepted Answer

A) True 
 B)False

Question 10

Information overload negatively impacts employee efficiency and creativity.

Accepted Answer

A) True 
 B)False

Question 11

A Type B personality displays which of the following characteristics?

Accepted Answer

A)  impatience.
B)  deep levels of job involvement.
C)  high level competitiveness
D)  logical decision making.

Question 12

Stressors are

Accepted Answer

A)  demands to perform interactions and internal calculations that exceed the supply or capacity of time available for processing.
B)  states of consciousness in which a person is totally absorbed in an activity.
C)  events on the job which cause different people to feel different emotions.
D)  events or contexts that cause a stress reaction by elevating levels of adrenaline and forcing a physical or mental response.

Question 13

Research links stress to what work outcomes?

Accepted Answer

Stress is linked to higher turnover and ...

Question 14

When an individual is displaying emotions he does not feel,he is engaging in

Accepted Answer

A)  deep acting.
B)  surface acting.
C)  genuine acting.
D)  cognitive dissonance.

Question 15

Fish contains dopamine,which can increase a person's brain functions and thus produce feelings of alertness.

Accepted Answer

A) True 
 B)False

Question 16

What are two individual approaches to managing stress?

Accepted Answer

The individual approaches to managing st...

Question 17

Should we all have a "good cry" sometime to relieve stress?

Accepted Answer

Though Mom may have told you to "let it ...

Question 18

Meredith just brought her elderly mother to live at her house because of her mother's current health problems.What are some options her firm might offer her to help alleviate the work-family conflict she will inevitably experience?

Accepted Answer

The most obvious and,perhaps,easiest opt...

Question 19

Describe positive emotions.

Accepted Answer

Positive emotions in...

Question 20

Overall,work-family conflict is more problematic for men than women.

Accepted Answer

A) True 
 B)False

Exam 7: Managing Stress and Emotions

Describe positive emotions.

Correct AnswerverifiedPositive emotions in...View AnswerShow Answer

Define stress and briefly discuss its prevalence in the workplace.

Correct AnswerverifiedStress is the body's reaction to a chang...View AnswerShow Answer

Stressors are

Correct AnswerverifiedShow Answer

A Health magazine survey indicates that the most stressful job in 2008 was that of police officer.

Correct AnswerverifiedShow Answer

American Express' emotional awareness training program probably raised overall life insurance sales because sales representatives began to view their jobs from the customer's viewpoint.

Correct AnswerverifiedShow Answer

"Fight or flight" is the reaction to an outside stressor in the first phase,or ____________ phase of stress.

Correct AnswerverifiedShow Answer

Should we all have a "good cry" sometime to relieve stress?

Correct AnswerverifiedThough Mom may have told you to "let it ...View AnswerShow Answer

A Type B personality displays which of the following characteristics?

Correct AnswerverifiedShow Answer

Research links stress to what work outcomes?

Correct AnswerverifiedStress is linked to higher turnover and ...View AnswerShow Answer

When an individual is displaying emotions he does not feel,he is engaging in

Correct AnswerverifiedShow Answer

Meredith just brought her elderly mother to live at her house because of her mother's current health problems.What are some options her firm might offer her to help alleviate the work-family conflict she will inevitably experience?

Correct AnswerverifiedThe most obvious and,perhaps,easiest opt...View AnswerShow Answer

Information overload negatively impacts employee efficiency and creativity.

Correct AnswerverifiedShow Answer

Stress-related issues cost companies billions of dollars annually due to absenteeism,lost productivity,and accidents.

Correct AnswerverifiedShow Answer

Fish contains dopamine,which can increase a person's brain functions and thus produce feelings of alertness.

Correct AnswerverifiedShow Answer

Agnes glances at the clock and notes it is three hours until her first final of the week.She still has two chapters to study.She feels a slight pain in the pit of her stomach.Agnes is experiencing symptoms of what stress phase?

Correct AnswerverifiedShow Answer

What are two individual approaches to managing stress?

Correct AnswerverifiedThe individual approaches to managing st...View AnswerShow Answer

Describe two physiological outcomes of stress.

Correct AnswerverifiedStress can be manifested internally as n...View AnswerShow Answer

Flexible scheduling is one approach to addressing _________-______ conflict.

Correct AnswerverifiedShow Answer

Overall,work-family conflict is more problematic for men than women.

Correct AnswerverifiedShow Answer

Describe the Affective Events Theory and illustrate how it operates.

Correct AnswerverifiedAffective Events Theory looks at how eve...View AnswerShow Answer

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Positive emotions in...
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Stress is the body's reaction to a chang...
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Correct Answer
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Correct Answer
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Though Mom may have told you to "let it ...
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Stress is linked to higher turnover and ...
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Correct Answer
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The most obvious and,perhaps,easiest opt...
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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The individual approaches to managing st...
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Stress can be manifested internally as n...
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Flexible scheduling is one approach to addressing ___- conflict.

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Correct Answer
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Correct Answer
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Affective Events Theory looks at how eve...
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