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Exam 15: Managing Information and Technology

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Question 71

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How are operations support systems used

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Operations support systems are...

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Question 72

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A WAN (wide area network) allows companies to share information with those outside the organization by linking computers over a relatively large geographical area.

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Question 73

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All of the following are disadvantages of cloud computing except:

A firm's _____ department will coordinate sales activities and handle customer-relationship management.

SCENARIO-BASED Consuela Alvarez is an information system (IS) manager for Metro Hospital, a major medical facility specializing in the care of infants and children. She supervises a total of ten people in processing the hospital’s information needs. She works long hours and always receives an “excellent” rating from upper management. Alvarez has worked for Metro in this capacity for six years and is quite happy with her job. -When she needs to channel information to company accountants (though not to other internal or external departments), Alvarez probably needs an enterprise resource planning system.

Define artificial intelligence.

Sal Mineo relies on _____ data that's generated by the company itself rather than provided by outside sources.

_____ refers to the science of developing computer systems that can mimic human behavior.

It's the ability to apply database knowledge to business situations that makes IS professionals particularly valuable to organizations.

In most large organizations, the senior management team includes a _____ who oversees information and telecommunications systems.

A firm's _____ department will record sales and payments and track the company's performance.

A _____ has no significant physical presence, relying on third parties to produce, warehouse, price, and deliver the products that it sells over the Internet.

Operations managers supervise information flow among all database applications.

What is data mining

An expert system is an example of an artificial intelligence application that has been commercially successful.

A(n) _____ system provides senior managers with customized strategic information presented in a convenient format.

SCENARIO-BASED Just about everybody is familiar with the amazing success that eBay has enjoyed during the last few years. It’s spawned eBay stores across the country, and executives plan to roll out more creative business practices in the near future. -eBay is concerned about all of the following forms of data security except _____.

The battle against technology crime is near the top of the FBI's list of priorities, ranking behind only the war against _____ and _____.

Piracy is a prevalent form of computer crime.

To identify and turn away undesirable visitors, the hotel-casino industry uses _____ systems, which rely on facerecognition technology.