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Exam 8: Teamwork and Communications

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Question 21

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Lateral communication flows from lower to higher organizational levels.

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Question 22

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Gayle, Dan, Mary, and Peter are exceptional people in their attitudes toward work. They have been placed on a _____ made up of workers who perform shared tasks and make many of the decisions previously made by their supervisors.

A) self-managing team
B) virtual team
C) cross-functional team
D) manager-led team

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Question 23

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When writing to a coworker with whom you are friends, you can be less formal than when you are writing to your manager or a client.

Most teams are unaccountable to those higher up in the organization.

Employers today look for an individual's ability to develop and sustain motivation when they are hiring new managers.

What are the steps identified by Dale Carnegie that you should follow to create and deliver successful presentations

A survey conducted by the College Board identified the following as the most frequently required business communication skill_________.

The RE in a memo stands for "reminder."

Team-based projects rarely fail.

Chris Arnholt used the term _____ to accurately communicate his idea for the RAZR to his team.

An organization is a group of people with complementary skills who work together to achieve a specific goal.

A major obstacle to team success in introducing teams into an organization is:

Team leaders are more effective when they can _____.

Businesses benefit from _____ when they foster effective communication among employees.

Members of a team work independently, but come together primarily to share information.

You should include multiple messages in your email, especially if you want responses to several items.

Jan is good at providing information when someone else needs it and also asking for it when she needs it. Jan would be considered _____.

According to the idea of group cohesiveness, groups are most effective when their members like being part of the group.

It is difficult for any one given member of a group to perform both the task-facilitating and the relationship-building roles because some people are better at focusing on tasks and others on relationships.

Effective teamwork develops over time as team members learn how to handle various team-based tasks.